Product Manager – Operations, Digital Client Experience

U.S. Bank

Product Manager leading the development and delivery of enablement experiences at U.S. Bank.

Posted 6/11/2026full-timeCincinnati • Minnesota, Montana, North Carolina, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $111,605 - $131,300 per yearWebsite

About the role

Key responsibilities & impact

Create, manage, and drive the overall product strategy and roadmap using Agile methodology, in partnership with product, strategy, business, operations, and stakeholder teams.
Define product outcomes and OKRs to prioritize features and epics, breaking down work into actionable steps to support product discovery, design, development, and delivery.
Oversee the full product lifecycle and guide the roadmap using OKRs, collaborating closely with Agile, experience design, technology, and risk partners to deliver impactful business and customer outcomes.
Collaborate with stakeholders to define and prioritize customer-centric capabilities; own, write, refine, and manage the product backlog.
Partner with teams across OPM, Operations, Chief Digital Office, Technology, Marketing, Finance, Analytics, Sales, and Enterprise CX to identify and deliver new client experiences that drive digital adoption.
Ensure cross-functional representation throughout discovery, design, development, delivery, and assessment to deliver solutions that create customer and business value.
Lead the end-to-end management of and delivery of enablement experiences across a diverse portfolio of multiple products, including Mortgage, HELOC, Auto Loans, Personal Loans, and Lines of Credit.
Partner with relevant teams to assess and document the current state of digital experiences, uncover customer pain points, and identify opportunities for improvement.
Conduct deep dives into customer pain points using journey maps and insights to inform product decisions and prioritize enhancements.
Drive the identification, development, and delivery of onboarding and retention opportunities that create seamless and engaging customer experiences.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Typically six or more years of related experience
Self-directed and strong communicator with experience leading cross functional discussions, driving alignment, and ability to drive initiatives forward.
Skilled in interpreting customer journey maps to identify pain points and inform product decisions
Proven ability to collaborate with UX, design, research, and development teams to deliver features
Experience delivering enhancements across onboarding and retention journeys for multiple digital products.
Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset
Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile methodologyproduct strategyproduct lifecycle managementcustomer journey mappingproduct backlog managementdigital product enhancementsOKRscross-functional collaborationcustomer experience designdata analysis

Soft Skills

strong communicatorself-directedleadershipinterpersonal skillscollaborationdriving alignmentinitiativearticulating product visionproblem-solvingstakeholder engagement

Certifications

SAFeCSPOPSPO