AI Customer Success Manager

U.S. Bank

Customer Success Manager engaging business line teams to navigate AI adoption at U.S. Bank.

Posted 6/11/2026full-timeChicago • Illinois, Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $111,095 - $130,700 per yearWebsite

About the role

Key responsibilities & impact

Partner with business teams to shape AI ideas before formal intake
Ensure requests are clear, complete, and aligned to business priorities before submission
Educate teams on approval requirements (AI Champion, Business Line Approver, etc.)
Serve as the single front door to the AI CoE for assigned business lines
Guide use cases through triage, early review, and decisioning stages
Proactively identify and resolve stalls, gaps, or unclear ownership
Build strong relationships with business line teams, AI Champions, and execution partners
Re-engage with teams once solutions are live to confirm adoption, usability, and effectiveness
Socialize reusable AI capabilities to reduce duplicate effort across teams

Requirements

What you’ll need

Strong ambiguity navigation and process leadership
Ability to operate without formal authority across complex stakeholder groups
Deep consultative engagement skills (shaping problems, not just responding)
Experience driving adoption and change within large organizations
Clear communication with both technical and non-technical stakeholders
Ability to identify patterns and drive continuous improvement

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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Soft Skills

ambiguity navigationprocess leadershipconsultative engagementchange managementclear communicationstakeholder managementrelationship buildingproblem shapingcontinuous improvementadoption driving