Twilio

General Counsel

• Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements
• Advise Twilio’s internal clients on contract interpretation and negotiation
• Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk
• Strive to solve problems and address issues from their perspectives
• Evaluate which matters and issues are most worthy or in need of your attention at any given time

Counsel, Commercial

Payroll

• Oversee International payroll operations for countries in APAC (Australia, Hong Kong, India, Singapore, Japan)
• Manage ad hoc projects related to payroll and benefits for our international entities
• Oversee and ensure compliance with worldwide payroll related statutory regulations and internal controls
• Scale and execute on the global payroll roadmap
• Ensure accurate and timely processing of payroll for all employees by implementing procedural controls and cross-checks
• Approval of all payments related to payroll and outside of payroll related to pension, payroll taxes e.t.c
• Excellent customer service as part of the Service Now Ticket resolution platform.
• Oversee and/or directly support daily activities and escalate to appropriate areas where relevant
• Collaborate with the cross functional teams for the proper administration of payroll accounting and employee-related accruals
• Experience implementing or migrating payroll systems, integrating M&A payrolls, or leading large-scale standardization projects
• Familiarity with equity compensation administration in a global organization.

Senior Manager, International Payroll

Growth Marketing

• Lead and optimize lifecycle and engagement programs that drive measurable growth across Twilio’s product portfolio.
• Coordinate and execute omnichannel campaigns across email, website, Twilio Console, SMS, and in product experiences.
• Identify and activate key lifecycle moments to improve activation, deepen adoption, and surface the right product paths for customers.
• Design, run, and scale experiments to refine messaging, timing, and channel mix, with a strong bias toward fast iteration and learning.
• Collaborate with peers, analytics, product, and ops to build data informed programs using Twilio Segment, Salesforce, and reverse ETL pipelines.
• Continuously analyze program performance and use insights to refine strategy, increase customer value, and accelerate product adoption.

EMEA Growth Marketing Manager

Solutions Engineer

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Senior Solutions Engineer

Security Engineer

• Lead, mentor, and grow a team of international and domestic risk analysts
• Conduct and oversee complex risk assessments across microservices architectures
• Operationalize the One Twilio Risk Management framework
• Develop and deliver high-impact, executive-level risk reporting
• Identify and design efficient process workflows within Jira and GRC tools
• Deliver "outside the box" risk solutions
• Act as a primary point of contact for external auditors and regulators

Senior Manager, Security Risk

Account Executive

• Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.
• Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers.
• Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Able to balance challenging priorities and handle multiple projects/deals at the same time.

Account Executive, French Speaker

Sales Engineer

• Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Proactively identify team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Presales Engineers and often act as a facilitator or team leader
• Able to be a presenter at Twilio-sponsored, industry and internal events

Presales Architect

Product Manager

• Help developers build the future of conversational voice AI interactions by providing Voice-enabled applications on Android, iOS, and WebRTC SDKs
• Help position Twilio Voice as the platform of choice for developers who want to add Voice AI agents to their applications
• Ensure that developers can take advantage of Twilio Voice on emerging platforms like embeddable, watches, and things we haven't even thought of yet!

Staff Product Manager – L4

Pre-sales Engineer

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on CDP, AI, and customer data trends
• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams
• Design creative solutions across customer data flows, AI decisioning, and end-to-end customer journey design
• Teach cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and PDLC processes
• Provide proactive feedback to improve our Specialist Sales Org and the multi-product GTM motion

Senior Presales Engineer, Product Specialist

• Orchestrate end-to-end lifecycle of security compliance initiatives
• Identify and neutralize project bottlenecks
• Lead HIPAA Security Rule assessments
• Translate technical gaps into actionable remediation strategies
• Govern remediation workflows
• Build scalable security control frameworks and monitoring programs
• Serve as Subject Matter Expert (SME) on HIPAA and security compliance frameworks
• Partner with Product and Engineering for "Security by Design" principles
• Drive operational excellence with standardized, data-driven reporting

Senior Analyst, Security Compliance

Video Editor

• grow and engage Twilio’s developer audience through long- and short-form video
• own content concepts, outlines, and scripts
• collaborate with developers and subject-matter experts across Twilio
• partner closely with Brand and Marketing teams
• publish and maintain content across Twilio’s developer channels

Technical Video Content Creator

Manager

• Support the successful sale of multi-product solutions to existing customers
• Retain and grow existing revenue through strategic account management
• Generate new pipeline through cross-sell & up-sell motions
• Collaborate with your AEs and cross functional business partners to land complex deals and advance relationships with the C-Suite.
• Run a daily/weekly/monthly operating cadence that drives accountability and supports achievement of quarterly revenue and sales targets

Senior Manager, Strategic Accounts

• Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
• Use a systematic approach to establish deep relationships with strategic prospective customers including understanding their mission, strategy, key decision-makers, organizational structure, and technology solutions.
• Leverage your expertise and relationships in the public sector including US State & Local Government and Higher Education, to build strategic programs that drive social impact and territory expansion as well as account development to deliver scale and amplification of social impact within the public sector vertical.
• Drive revenue and market share in defined territory and within the government, nonprofit, and social enterprise industry.
• Collaborate with Twilio partners to drive territory expansion in the public sector.
• Develop, maintain and expand the pipeline of new customer opportunities designed to drive relevance, reach and revenue for our platform.
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing your pipeline of opportunities and weekly sales forecasts.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Generate and maintain an accurate pipeline and forecast utilizing CRM, Salesforce.
• Qualify, structure, negotiate, close, and manage strategic relationships that will drive platform adoption, revenue, and customer acquisition.
• Work with broader sales organization, product owners, legal team, sales operations and more to drive post-close engagement plans for success and growth.
• Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.

Senior Strategic Account Executive – Public Sector

IT Support

• Formulate the enterprise-wide data strategy to align with long-term business objectives and forecast future technological requirements.
• Design scalable data architectures that integrate heterogeneous data sources. Ensure all designs adhere strictly to enterprise security and compliance standards.
• Author the policies that govern data access, retention, and sovereignty globally. Establish the enforcement mechanisms
• Implement rigorous data governance frameworks. Define ownership, stewardship, and quality metrics for data residing in disparate lakes.
• Audit the current portfolio of data tools. Identify redundancies and execute plans to decommission inferior software, thereby reducing technical debt.
• Analyze existing data silos. Engineer integration patterns that expose trapped data to the broader enterprise without compromising integrity.
• Confront business leaders with technical realities. Articulate the cost of sprawl and the value of a unified data model.

Counsel, Commercial

Senior Manager, International Payroll

EMEA Growth Marketing Manager

Senior Solutions Engineer

Senior Manager, Security Risk

Account Executive, French Speaker

Account Executive, French Speaker

Presales Architect

Staff Product Manager – L4

Senior Presales Engineer, Product Specialist

Senior Analyst, Security Compliance

Technical Video Content Creator

Senior Manager, Strategic Accounts

Senior Strategic Account Executive – Public Sector

Enterprise Architect