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Pre-sales Engineer

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Senior Principal Pre-sales Engineer, Product Specialist

Account Executive

• drive new customer acquisition
• own highly analytical and consultative sales cycles
• work with customers across assigned verticals
• work with teams in Finance, Legal, Pricing, and Operations
• be passionate about what you do
• balance competing priorities and manage multiple projects and deals
• partner cross functionally with sales, services, product, and finance
• act as the voice of the customer to Twilio’s product and carrier relations teams
• demonstrate a strong understanding of the CPaaS industry
• generate and maintain an accurate pipeline and forecast utilizing Salesforce

Account Executive 3

Full-stack Engineer

• Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite.
• Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
• Meet Definition of Done for the software you build.
• Refactor and reduce technical debt.
• Write automated unit and integration tests in a continuous integration and delivery environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.
• Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.
• Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.
• Be responsible for documentation of projects you work on.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.

Senior Software Engineer – Full Stack

Project Manager

• Own and maintain trackers, dashboards, and weekly status updates across active sales plays. Surface blockers, milestones, and progress to program leads and senior stakeholders in a clear, consistent format.
• Schedule and facilitate syncs across Sales, Marketing, Enablement, Product, and Operations. Follow up on action items and help keep multiple work streams aligned and on track throughout the play lifecycle.
• Draft, organize, and maintain play briefs, playbooks, and process documents. Translate strategy discussions and stakeholder inputs into clear written assets that sales teams can act on.
• Pull and analyze data to help evaluate play performance against KPIs. Prepare concise summaries and visualizations that inform go/no-go decisions and continuous improvement efforts.
• Assist in the design and scoping of new sales plays by researching customer segments, competitive positioning, and product alignment. Help the team move from idea to a structured, executable play.
• Partner with the Enablement team to help build out training materials, talk tracks, and resources that equip the sales org to execute plays with confidence.

Project Management Intern

• Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.
• Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.
• Solve the most complex, ambiguous technical challenges at platform and company-wide scale.
• Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.
• Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.

Software Architect – L6

Growth Marketing

• Lead and optimize onboarding and activation marketing programs that drive account expansion and reinforce the Twilio brand.
• Design and execute AI-driven, data-informed campaigns that customize engagement across the customer lifecycle.
• Coordinate and execute omnichannel campaigns, including email, website, Twilio Console, SMS, and in-app channels.
• Collaborate with campaign managers to ensure proper alignment and cross-promotion within automated nurtures and broader growth initiatives.
• Study and activate high-impact lifecycle moments to surface relevant upsell and promotional opportunities.
• Analyze customer responses and sentiment to uncover insights and inform messaging, timing, and channel experiments.
• Design and run experiments to test and refine onboarding and activation strategies.
• Collaborate with Analytics to build data-driven programs using Twilio Segment and other tools.
• Continuously evaluate performance and use insights to optimize strategy and maximize expansion outcomes.

Growth Marketing Manager

Data Scientist

• Design, implement, and deploy predictive models and algorithms to inform sales strategies and drive measurable improvements.
• Develop and maintain robust dashboards and analytics tools using SQL and business intelligence platforms such as Looker or Tableau.
• Collaborate with go-to-market partners, including sales and marketing, to identify high-impact data science opportunities.
• Communicate complex analyses and recommendations to technical and non-technical stakeholders, including presenting to executives.
• Continuously refine metrics, measurement frameworks, and data pipelines to optimize accuracy and efficiency.

Staff Data Scientist, GTM Data Science & Analytics

• Translate business objectives into a data science roadmap that prioritizes high-LTV (Lifetime Value) growth
• Dig into the science of our self-service funnel and graduation to Sales to uncover optimization opportunities, diagnose issues, and provide actionable recommendations through data products
• Identify leading indicators of revenue and build data science models that surface high potential opportunities
• Serve as a key technical advisor to GTM leadership across Sales and Marketing
• Build extensive knowledge of user behavior, the customer purchase and usage experience, and our lead funnel to inform data science solutions
• Develop sophisticated recommendation engines that identify "next-best-action" opportunities within our existing customer base, ensuring sales and marketing engagement the right person at the right time
• Build robust frameworks to measure the incremental impact of your data products, moving beyond simple correlation to prove true ROI
• Leverage machine learning and generative AI capabilities to support Product-led-growth (PLG) initiatives
• Partner with Data Engineering to define the long-term roadmap for GTM data architecture, ensuring high-fidelity 'source of truth' data for signals like product-qualified leads (PQLs)
• Oversee the seamless integration of data products into the daily workflows of stakeholders, ensuring insights are delivered where they work (Slack, CRM, Wiki/Docs, Tableau, email, etc.)
• Create documentation, dashboards, reports, and executive summaries for your data products
• Partner with Sales, Marketing, Enterprise Technology, Product, and Ops teams to bring relevant data science products to life

Staff Data Scientist

Support Engineer

• Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
• Assess the nature of product or service issues and resolve a variety of complex support problems.
• Log customer interactions and tag/categorize issues accordingly.
• Resolve a monthly volume of tickets consistent.
• Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.
• Identify ways to improve existing processes and procedures.
• Mentor newer members of the Customer Support team with customer issues.
• Contribute content to knowledge base to support team and customer enablement.
• Ensure Support SLAs and CSAT goals are consistently met, and ticket queues are well managed.
• Incident report and On Call.

Technical Support Expert 2

Solutions Engineer

• Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.
• Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.
• Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.
• Act as a technical bridge between the partner community and Product teams to influence global roadmaps.
• Create reusable solution assets and technical documentation that help partners scale adoption.

Partner Solutions Architect

• Design and implement real-time services with high throughput and low latency requirements
• Work closely with stakeholders to understand customer needs and deliver simple, robust and scalable solutions
• Collaborate with leads, architects and cross functional teams
• Embrace the challenge of scaling a complex distributed platform
• Solve customer problems for the Voice channel

Software Engineer – Video

Data Engineer

• Become a subject matter expert on traffic logs and analytics use cases across our customer segments
• Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis
• Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
• Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.

Staff Product Manager – Data Platforms

• Servicing the fastest growing customers in the region.
• Growing our revenue and share of wallet within your key account list.
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience.
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Strategic Account Executive, German Speaking

Human Resources

• Serve as the trusted HR advisor to the SVP Global Sales and leadership team, shaping talent strategies that drive growth, innovation, and organizational performance
• Proactively learn the business—including products, customers, and revenue levers—to anticipate business shifts and adjust people strategies in advance
• Develop a deep understanding of Twilio’s sales models, and regional dynamics to forecast talent needs and guide workforce planning (WFP)
• Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long-term capability planning
• Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders

HRBP Director, Global Sales

General Counsel

• Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements.
• Advise Twilio’s internal clients on contract interpretation and negotiation.
• Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.
• Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients.
• Strive to solve problems and address issues from their perspectives.
• Evaluate which matters and issues are most worthy or in need of your attention at any given time.