Twilio

User Researcher

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs
• Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community
• Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

Principal Design Researcher

Pre-sales Engineer

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Presales Engineer

Engineering Manager

• Lead a team of senior engineers developing Twilio's next-generation media processing stack
• Drive technical architecture decisions for low-latency, high-throughput media systems
• Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
• Establish engineering excellence through code quality standards, testing practices, and operational reliability
• Mentor engineers and provide technical guidance on complex media processing challenges
• Balance technical debt reduction with feature development while maintaining service reliability
• Build and evolve systems handling real-time media processing at scale
• Own service performance metrics, reliability targets, and continuous improvement initiatives
• Partner with engineering leaders to align media platform capabilities with broader Voice strategy
• Make key technology stack decisions that impact Twilio's media processing capabilities.

Senior Engineering Manager, Voice and Video

Full-stack Engineer

• Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.
• Lead by example in using AI coding assistants to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping.
• Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.
• Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.
• Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning.
• Identify and mitigate technical risks early and lead the team through complex production incidents with a focus on long-term remediation.
• Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.

Staff Software Engineer

Events

• Lead audience acquisition and engagement strategy for priority flagship customer events, including SIGNAL, SIGNAL World Tour, and Exec Connect.
• Build integrated event marketing plans across email, web, paid, social, sales activation, field marketing, partner channels, internal advocacy, and other relevant acquisition channels.
• Own event campaign calendars, messaging plans, audience segmentation, channel mix, and optimization plans in partnership with Global Events, Growth Marketing, Digital Marketing, Marketing Operations, Product Marketing, Brand, Corporate Communications, Sales, Field Marketing, Developer Relations, and regional teams.
• Develop clear, compelling, and on-brand event marketing copy across email journeys, web pages, registration flows, sales enablement, internal communications, promotional assets, and know-before-you-go communications.
• Partner with Marketing Operations to execute campaigns in Marketo, manage audience targeting and segmentation, monitor registration pacing, and ensure campaign execution aligns with lead capture, attribution, and reporting requirements.
• Use Salesforce, Tableau, Excel, and related marketing data sources to analyze campaign performance, registration trends, conversion rates, show-rate risks, audience quality, and pipeline contribution.
• Build dashboards, reports, and pacing updates that provide visibility into event marketing performance and identify where optimization is needed.
• Test and optimize messaging, subject lines, channel performance, audience segments, conversion paths, and engagement tactics to improve registration, attendance, and business outcomes.
• Partner with Field Marketing and regional teams to localize global campaign strategies for SIGNAL World Tour, balancing consistent global messaging with regional audience needs, market dynamics, and sales priorities.
• Support Exec Connect audience communications in partnership with executive stakeholders, sales teams, and event leads, serving as a marketing consultant and communications center of excellence.
• Partner with Corporate Communications, Social, Press Relations, Analyst Relations, Twilio.org, Developer Community, and Advertising teams to extend event reach and ensure promotional moments are coordinated across channels.
• Develop sales activation and employee advocacy programs that equip internal teams with messaging, referral tools, enablement, and promotional moments to help drive attendance from priority accounts.
• Build scalable event marketing playbooks, templates, best practices, reporting models, and campaign frameworks that can be reused across flagship, regional, executive, and repeatable programs.

Global Events Marketing Manager

• Write clean, efficient, and maintainable code for our distributed systems and microservices, utilizing asynchronous communication patterns for optimal performance. Contribute to the design and implementation of highly scalable architectures, prioritizing reliability, performance, and future-proof growth.
• Collaborate in defining and monitoring key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure our systems deliver exceptional user experiences.
• Learn and grow with your colleagues, actively participating in code reviews, knowledge-sharing initiatives.
• Partner effectively with cross-functional teams, bridging the gap between technical vision and business goals. Excellent communication and collaboration skills, able to articulate complex technical concepts to both technical and non-technical audiences. Create clear and concise technical documentation, including design decisions, architecture diagrams, and best practices, for future reference and knowledge sharing.
• Participate in an on-call rotation and ensure timely response to production incidents and system outages.

Sales Engineer

• Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Presales Engineers and often act as a facilitator or team leader
• Able to be a presenter at Twilio-sponsored, industry and internal events

Presales Architect

Sales

• Build and manage a high performing team of account executives that manage existing customer relationships.
• Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.
• Enable and coach your team around how to engage across various levels of customer maturity and segmentation.
• Work closely with our Professional Services & Partner teams to help existing customers achieve success as they launch new use cases onto the platform.
• Forecast your team overachieving on their goals, and deftly present your guidance to your management

Sales Director, Strategic Accounts, DACH & Benelux

Account Manager

• Act as the primary point of contact for the Global Partnerships Team.
• Architect, build, and maintain high-quality enablement content tailored specifically for the Twilio partner motion.
• Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team.
• Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams.
• Track, analyze, and report on enablement metrics to prove training effectiveness.
• Partner with executive stakeholders to plan, prioritize, and execute an enablement roadmap.
• Consult with partner leadership and cross-functional teams to embed a unified partner narrative across the broader Twilio GTM motion.

Senior Partner Enablement Manager

Security Operations

• Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
• Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
• Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
• Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
• Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
• Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
• Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
• Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.

Security Engineer, Incident Response

Security Analyst

• Support the SCRA Lead in executing Twilio's global security regulatory strategy
• Independently interpret complex and ambiguous regulatory frameworks and provide structured outputs
• Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy and audit readiness
• Execute and continuously improve the Cyber Regulation Intake & Triage process in partnership with Legal
• Map regulatory requirements to internal control frameworks, identifying gaps
• Develop regulator-ready and high-quality artifacts, including evidence mappings and control narratives
• Identify, analyze, and escalate regulatory risks and audit obligations
• Partner cross-functionally with Legal, Public Policy, R&D, Security, Product, Sales, and Risk teams

Security Compliance and Regulatory Affairs Analyst

Operations

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback
• Make sound, timely decisions on complex or edge-case onboarding scenarios
• Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios
• Plan and balance team workload and staffing coverage against operational priorities and SLA targets
• Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs
• Partner with Go to market teams to understand customer onboarding needs
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness
• Identify process gaps and operational risks and drive practical improvement actions
• Lead workflow and process improvement initiatives from planning through implementation
• Maintain strong documentation practices across internal runbooks, guidance, and review standards
• Use operational metrics and reporting to monitor trends, risks, and performance opportunities
• Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable
• Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Manager, Fast Track Operations

Director

• Lead a team of experienced AEs focused in the ISV vertical
• Bring a strategic vision and innovative approach to expand New Business sales teams
• Report to the RVP, New Business
• Generate incremental revenue, build sales process, develop AEs, and create efficient programs

Director – New Business

Advisor

• Own the full-cycle recruitment of top-tier engineering talent across the NAMER and LATAM regions.
• Act as a strategic partner to engineering leadership and leverage market data to build robust pipelines.
• Deliver a white-glove candidate experience and relentlessly raise the technical bar with every hire.
• Guide hiring teams on interview best practices and build structured interview plans.
• Build and maintain trusted, collaborative relationships with engineering and product hiring managers.

Technical Talent Advisor

• Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture.
• Lead by example in using AI coding assistants to automate boilerplate, generate vast test suites, and perform rapid prototyping.
• Drive technical excellence across multiple teams, making critical architectural decisions for feature innovation.

Principal Design Researcher

Presales Engineer

Senior Engineering Manager, Voice and Video

Staff Software Engineer

Global Events Marketing Manager

Staff Software Engineer

Presales Architect

Sales Director, Strategic Accounts, DACH & Benelux

Senior Partner Enablement Manager

Security Engineer, Incident Response

Security Compliance and Regulatory Affairs Analyst

Manager, Fast Track Operations

Director – New Business

Technical Talent Advisor

Principal Engineer