Twilio

Account Executive

• Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ability to balance competing priorities and manage multiple projects/deals at the same time

Digital Sales Representative – Activate

Solutions Engineer

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies and systems.
• Design and Implement solutions including (but not be limited to) Front end ( VF, SLD, SLD2), Backend Process ( Flows, Triggers, Apex, Batch), 3rd party integrations ( Trey.io, Workato, Mulesoft, SF Pubsub/ grpc, Webhooks), data model and pipeline ( Data Cloud, Snowflake, Presto, DBT, Amazon Glue) ensuring scalability, system health, and end user personas/experience.
• Should be able to read, review and design Object oriented programing code like APEX, Python and set based scripting language like SOQL and SQL.
• Develop and maintain a holistic view of CRM - processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Be a thought partner and communication bridge between Product manager, Technical Lead and Stakeholders by designing thoughtful technical solutions keeping overall CRM Platform and sales user experience in mind.
• Communicate regularly with a diverse group of stakeholders with different priorities, levels of maturity and technical acumen
• In partnership with the product owner and product manager, lead projects end to end to improve the way our Go-To-Market and internal teams track and manage Lead routing, Lead management, Lead to Opportunity, Forecasting and the Opportunity lifecycle

Staff Solutions Architect – Opportunity LifeCycle Management

• Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
• Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
• Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
• Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
• Ability to balance competing priorities and manage multiple projects/deals at the same time
• Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way

Digital Sales Representative

Security Engineer

• Partner with Security Compliance Regulatory Affairs to execute a unified security regulatory strategy that balances long-term global trends with Twilio’s immediate operational needs.
• Monitor, identify, and prioritize new and evolving cybersecurity regulations (including telecom-specific mandates); translate complex requirements into actionable business impacts.
• Manage weekly compliance-focused operating rhythm, triaging regulatory developments and escalating critical security risks to senior leadership.
• In partnership with cyber legal counsel, define the "scope of applicability" for new regulations to ensure Twilio’s responses and decisions are precise, efficient, and aligned with how we actually build products.
• Collaborate with Go-To-Market teams to leverage Twilio’s security compliance posture as a differentiator, identifying opportunities to drive revenue through trust.
• Project manage non-security stakeholders to ensure the timely collection of evidence, support, and information required for successful regulatory filings and audits, working closely with the Security Compliance Regulatory Affairs team to facilitate and align on response.

Senior Security Regulatory Compliance Manager

Events

• Own the event technology strategy, standards, and governance model across Twilio Global Events...
• Design registration strategies, including registration flows, form logic, attendee types...
• Partner with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders...
• Build scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines...
• Manage event technology vendor relationships, platform roadmaps, support models...
• Guide the planning, requirements, testing, and launch process for event websites and landing pages...
• Identify gaps in process, ownership, tooling, data quality, or execution...
• Use AI and automation tools to improve event operations...

Senior Global Events Manager

Business Analyst

• Actively monitor real-time performance across all global operations teams, identifying potential issues in staffing levels, call volume spikes, and adherence to schedules
• Adjust schedules and allocate resources in real-time to ensure service levels are met, optimizing staff utilization
• Provide immediate and effective solutions to operational challenges such as call queues, technical support engineer (TSE) / agent availability, and unexpected events
• Generate and analyze intraday reports to track key metrics such as occupancy, service levels, and average handling time (AHT)
• Ability to assess workforce trends, staffing models and operational data to develop strategic recommendations that support business continuity, service level achievement and long-term operational scalability.
• Communicate real-time performance updates to operations teams, leadership, and other key stakeholders, providing recommendations for optimizing performance. Skilled in translating complex workforce data into concise, executive-level insights and recommendations tailored for senior leadership audiences.
• Demonstrate strong critical thinking and analytical problem-solving skills with the ability to proactively identify scheduling risks, operational gaps and workforce inefficiencies before they impact business performance.
• Implement real-time adjustments to workforce plans based on demand, including reallocation of TSE/ agents, skill-based routing, and schedule modifications
• Collaborate with the WFM scheduling team to ensure shift changes and workforce adjustments align with operational goals
• Work with global teams to manage and coordinate staffing for multi-region and multi-time zone operations, ensuring a seamless workforce across different markets
• Respond to real-time incidents, including system outages, weather-related issues, or unexpected increases in contact volume, by making immediate operational adjustments
• Coordinate with IT, operations, and support teams to manage workforce needs during crises and ensure business continuity
• Use real-time data to analyze and identify trends that impact workforce performance, TSE / agent productivity, and customer experience
• Provide recommendations for process improvements, staffing efficiencies, and better resource allocation based on real-time observations
• Contribute to continuous improvement efforts in workforce management processes by identifying areas of inefficiency or opportunity
• Work closely with Operations, Scheduling, and Forecasting teams to ensure alignment between real-time management and broader workforce strategies
• Support global workforce optimization efforts by sharing insights and contributing to the development of best practices

Business Process Analyst, Senior

Full-stack Engineer

• Build and operate your team's services in a distributed production environment used by millions of customers across the globe.
• Collaborate routinely with other team members as well as members of the wider organization to tackle complex problems in distributed computing.
• Help, guide, mentor and influence more junior members of the team in their career.
• Communicate effectively to executives, to your peers, and internally among your team.
• Constantly look for areas of improvement in systems and optimize. Be an advocate for balancing tech debt and feature development.

Staff Software Engineer – Email

• Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis.
• Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions.
• Architect and implement data solutions using modern data technologies such as Kafka, Spark, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS Lakeformation, Glue and Athena.
• Design and implement frameworks and solutions for performance, reliability, and cost-efficiency.
• Ensure data quality, integrity, and security throughout the data lifecycle.
• Stay current with emerging technologies and best practices in big data technologies.
• Mentor early in career engineers and contribute to a culture of continuous learning and improvement.

Software Engineer, Data Substrate

Compliance

• Lead one of the Compliance Operations teams responsible for ensuring compliance with policies and guidelines
• Hire and develop team members to prevent non-compliant communications
• Ensure team performance against operational targets
• Create reports using business intelligence tools
• Manage projects to completion, including cross-functional teams
• Optimize operational processes for quality and customer satisfaction
• Build effective work relationships and influence stakeholders

Compliance Operations Manager

Sales

• Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
• Mentor, support, and challenge managers to create and execute innovative solutions.
• Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
• Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
• Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.

Director of Pre-Sales Platform Specialists

Pre-sales Engineer

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Form an understanding of a customer's business and help solve problems they’ve identified as well as uncover areas of opportunity.
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Principal Presales Engineer – CpaaS

Product Manager

• Drive self-service goals to allow developers to build custom interfaces
• Help shift the Console from a manual configuration tool into an intelligent operating environment
• Lead the effort to migrate M&A customers into the Twilio One Console ecosystem
• Manage the deprecation of legacy Console systems
• Partner with Engineering, Design, and Edge teams to ensure a consistent experience
• Build proactive, friction-free customer journeys

• Drive the execution of Twilio’s Console consolidation and self-service goals
• Focus on building the "One Console" experience
• Ensure a unified customer model and seamless migration
• Help shape how AI agents and LLMs interact with Twilio’s Edge Platform
• Partner closely with Engineering, Design, and product teams for a unified gateway experience

Product Manager, L2

• Design and implement secure reference architectures for Enterprise AI platforms.
• Establish a definitive framework for AI vetting.
• Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management.
• Maintain and improve enterprise security posture through high-quality code and automated infrastructure management.
• Act as a technical mentor to junior engineers and a strategic advisor to leadership.

Staff Enterprise Security Engineer, AI Security

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