Twilio

Data Engineer

• Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills
• Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.
• Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.
• Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.
• Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.
• Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.

Staff Software Engineer – Data Platform

Program Manager

• Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs.
• Architect the end-to-end execution framework.
• Own the master execution roadmap for complex, interdependent product suites.
• Partner deeply with lead engineers/architects to evaluate technical approaches.
• Establish the organizational "operating system" for high-stakes programs.
• Proactively identify hidden technical requirements across the platform.
• Design and institutionalize durable program frameworks and technical readiness standards.
• Mentor to Principal TPMs and Engineering Leads.

Senior Principal, Technical Program Management – Research & Development

• Lead high-impact, cross-org technical programs: Direct the execution of programs spanning multiple products and platforms characterized by significant technical complexity and executive visibility. You are the primary driver for aligning engineering teams toward a unified delivery goal.
• Define and drive the execution strategy: Establish the sequencing, governance models, and integration approaches for large-scale initiatives. You move beyond a project plan to define the launch readiness criteria and operational success metrics that ensure a high-quality release.
• Align cross-org delivery and dependencies: Manage the execution roadmap across Product and Engineering teams. You proactively surface technical tradeoffs, resourcing gaps, and critical decision points, providing data-backed recommendations to leadership.
• Partner on technical approach and risk: Collaborate deeply with senior engineers and architects to validate integration patterns and operational risks. You ensure that execution plans reflect real-world system constraints, failure modes, and security requirements.
• Establish ownership and accountability: Implement clear ownership models (such as RACI or DRI) across organizations. You navigate conflicting priorities between teams to maintain momentum and ensure clear lines of responsibility.
• Anticipate platform-wide impacts: Ensure that critical non-functional requirements—such as observability, supportability, billing implications, and GTM readiness—are integrated into the program lifecycle and validated before launch.
• Build durable program mechanisms: Create and refine operating cadences, reporting standards, and readiness dashboards. You contribute to the improvement of Twilio’s R&D execution engine by developing templates and playbooks that can be reused across the organization.

Principal, Technical Program Management – Research & Development

Account Executive

• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Senior Account Executive

Android Engineer

• Drive technical excellence by designing, implementing, and optimizing highly scalable distributed applications that power Twilio's Identity and Security products
• Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions.
• Improve the reliability, scalability, and efficiency of Twilio's Identity and Security’s systems.
• Drive best practices in software engineering, including code reviews, testing, and deployment processes.
• Develop for other developers: As part of our Identity and Security team, you will be implementing SDKs and libraries that will be used and loved by developers all over the world.
• Contribute to architectural discussions and technical roadmaps
• Drive operational excellence by prioritizing observability, reliability, security and performance in all deliverables.
• Mentor junior engineers, fostering a culture of technical excellence, ownership, and continuous learning

Android Engineer – Security, Identity

Product Manager

• Define and execute the product roadmap for Corporate Functions Enterprise AI spanning Finance, Legal, and HR use cases. Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable operational improvements.
• Lead cross-functional product development across multiple corporate functions, balancing the needs of financial operations, legal efficiency, and HR productivity within a unified platform strategy.
• Build AI-powered financial operations tools that help Finance teams work more efficiently through intelligent automation of invoice and billing processing, expense management, financial reporting, and analytics.
• Deliver intelligent insights and analytics that surface anomalies, forecasting recommendations, budget optimization opportunities, and automated reconciliation to accelerate financial close and improve decision-making.
• Design workflow automation for financial processes including accounts payable/receivable, procurement workflows, audit preparation, and financial planning & analysis.
• Lead the development of AI-powered legal products that increase legal team productivity through intelligent contract review, clause extraction, compliance tracking, and legal research automation.
• Drive efficiency in legal operations through conversational AI for legal queries, automated contract generation, risk assessment tools, and intelligent routing of legal requests.
• Create intelligent HR operations tools including AI-powered recruiting assistance, candidate screening automation, interview scheduling, and applicant tracking system integrations.
• Design employee experience products that automate onboarding workflows, benefits administration, HR ticket deflection, policy guidance, and employee self-service capabilities.
• Build HR analytics and insights for workforce planning, retention risk identification, performance management support, and organizational health metrics.
• Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each corporate function.
• Integrate with enterprise systems including Workday, NetSuite, DocuSign, contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences.
• Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all corporate function use cases.
• Collaborate with corporate function leadership across Finance, Legal, and HR to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps.
• Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences.
• Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products.

Senior Product Manager – Enterprise AI

Consultant

• Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes.
• Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization.
• Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms.
• Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes.
• Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums.
• Develops and executes system conversion and implementations.
• Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.
• Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc.

Senior Technical Consultant – Zuora Billings

Solutions Engineer

• Own the end-to-end architecture for Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, ERP AR, payment gateways, tax engines, and downstream reporting systems
• Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings
• Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements.
• Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders
• Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts
• Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes
• Proven ability to influence executive-level decision-making through real-time technical analysis and spontaneous problem-solving, navigating through ambiguity
• Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape
• Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution
• Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools
• Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes
• Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks
• Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting
• Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events
• Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health
• Lead, and mentor a high-performing team of application engineers and functional SMEs , influence without authority
• Set clear expectations, career paths,cross learning and development plans for team members
• Foster a culture of ownership, accountability, learning, and innovation

Solution Architect

Full-stack Engineer

• Build and own product capabilities for Stytch’s agentic identity platform on Twilio.
• Design, implement, and maintain scalable, reliable distributed services, optimizing for security, latency, and developer experience.
• Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Write clean, maintainable, and well-tested code, setting a high bar for technical excellence across the team.
• Own the end-to-end lifecycle of new services, from initial design and prototyping through to production deployment and operational readiness.
• Mentor other engineers on the team, fostering a culture of innovation, ownership, and continuous learning.
• Communicate complex technical concepts effectively to diverse audiences, from fellow engineers to executive leadership.
• Stay at the forefront of industry trends and emerging threats in identity and authentication to ensure our products are secure and innovative.

Staff Software Engineer – LLM, AI Agents

• Design and build robust, scalable backend systems and APIs that power audience & journey creation, segmentation, and activation across Segment’s data platform.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Mentor junior engineers and contribute to a culture of technical excellence and continuous learning.
• Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
• Participate in an on-call rotation for our managed services

Software Engineer, L2 – Audiences & Journeys

Events

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Senior Growth & Events Marketing Manager, Social Impact

• Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.
• Master creating pricing proposals, negotiating terms and managing the contract process.
• Have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balance challenging priorities and handle multiple projects/deals at the same time.

Account Executive 4, German Speaking

• Develop and maintain software, contributing to the overall team success
• Work with a small and collaborative team, whiteboarding ideas, building full stack products, Apis and services
• Perform thorough and thoughtful code reviews to help maintain a high standard of code quality
• Support production operations, building, releasing and assisting with team on-call
• Craft clear and concise documentation

Software Engineer, L1

Analyst

• Develop internal analyst newsletter that helps guide internal stakeholders on key analyst perspectives and feedback
• Create regular external analyst newsletter that keep analyst community updated on latest announcements, wins, customer stories and thought leadership
• Prepare briefing doc drafts for exec engagements
• Work with Executive Business Partners (EBPs) on scheduling / availability for analyst engagements
• Pulling and summarizing relevant research
• Keeping our internal pages and resources up to date
• Support inbound research requests from stakeholders and cross functional teams
• Helping to support analyst submissions and RFIs
• Drafting analyst email updates
• Supporting our Gartner Peer Insights program

Analyst Relations Intern

Video Editor

• Track and manage video production projects from brief to delivery, ensuring deadlines and milestones are met
• Coordinate logistics between stakeholders, vendors, and creative teams to keep projects moving efficiently
• Maintain and update production schedules, shot lists, and project trackers across active productions
• Organize and manage digital asset libraries, ensuring files are properly named, stored, and accessible
• Draft creative briefs, project summaries, and status updates to keep stakeholders aligned
• Identify and flag production bottlenecks, risks, or resource gaps to the directing producer
• Support vendor and talent coordination including outreach, scheduling, and contract tracking