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Twilio

Manager, Fraud Operations

Twilio

Manager of Fraud Operations at Twilio transforming fraud prevention on its platform. Leading and developing a team to ensure fraud operations run efficiently.

Posted 7/28/2026full-timeRemote • 🇪🇪 EstoniaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention and operations management, with a strong focus on data-driven decision-making and stakeholder influence. Proficient in managing teams and ensuring compliance within eCommerce, FinTech, or telecommunications environments.

Highest-signal resume keywords
Fraud PreventionPeople ManagementSQLData VisualizationProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Fraud PreventionPeople ManagementSQLData VisualizationAPIsBudget ManagementGoal SettingComplianceOperations ManagementData Analysis
Soft Skills
CommunicationProblem SolvingRelationship BuildingTime ManagementOrganizational Skills
Tools & Technologies
LookerTableau
Industry Keywords
ECommerceFinTechTelecommunicationsFraudAbuseCompliance

Tech Stack

Tools & technologies
SQLTableau

About the role

Key responsibilities & impact
  • Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.
  • Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met
  • Act as the point of contact for high value customer incidents
  • Coach and mentor your team on fraud best practices, ensuring quality decisions are made
  • Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience

Requirements

What you’ll need
  • You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.
  • 1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment.
  • 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications.
  • Willingness to work a non-traditional schedule; weekends and holidays may be required
  • Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders.
  • Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
  • Basic understanding APIs and related technologies
  • You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment.
  • You are able to build relationships and influence stakeholders across the organization. Strong project and process management skills, including establishing/managing a budget and setting/achieving goals.
  • You have excellent time management and organizational skills and are comfortable working under pressure.

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program