Senior Principal Product Manager

Twilio

Senior Principal Product Manager shaping Twilio’s cloud developer and commerce platforms. Driving self-service infrastructure, developer experience, roadmaps, and product teams at global scale.

Posted 8/7/2026full-timeRemote • Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesSenior💰 $233,100 - $259,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for large-scale cloud services platforms, with a focus on cloud-native commerce systems. Proven ability to lead teams, drive strategic initiatives, and enhance developer experience through effective communication and data-driven decision-making.

Highest-signal resume keywords

Product Management ExperienceCloud Services PlatformsPeople ManagementData-Driven Problem SolvingCustomer Journey Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud-Native Commerce SystemsAPI ImprovementSDK DevelopmentGovernance FrameworksKPI Dashboard CreationSelf-Service ToolsDocumentation QualityScalability SolutionsTechnical Debt ManagementFeature Velocity

Soft Skills

Strong Communication SkillsExecutive PresenceInfluencing SkillsCustomer-Obsessed MindsetTeam Leadership

Tools & Technologies

Developer PortalsService CatalogsDeployment SystemsHigh-Quality DocumentationProactive Support Models

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Cloud ServicesCommerce PlatformsUsage-Based ProductsMetered ProductsProduct Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and drive the multi-quarter roadmap for foundational services, balancing technical debt, scalability, and feature velocity
Transition the platform from reactive ticket-based support to a proactive, scalable self-service product model
Establish paved roads, service catalogs, developer portals, self-service tools, and high-quality documentation
Partner with Engineering, Architecture, Security, Product, and Design leaders on extensible, compliant platform solutions
Drive improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and developer cognitive load
Establish governance frameworks and KPI dashboards tracking adoption, support deflection, and reliability
Use developer feedback, interviews, and usage data to translate customer requests into root causes
Serve as the voice and evangelist for Twilio’s internal development platform, deployment systems, developer experience, and tooling
Lead strategy, roadmap, and product management teams for Twilio’s commerce platform and developer platform capabilities

Requirements

What you’ll need

12+ years of product management experience building large-scale cloud services platforms, specifically cloud-native commerce systems for usage-based and metered products at very large scale
10+ years of people management experience leading, recruiting, encouraging, and retaining successful product management teams
Proven track record of establishing ambitious goals, achieving or exceeding them, and taking responsibility for customer and business outcomes
Track record of driving ground-breaking company change while handling both big-picture strategy and detailed execution
Executive presence, strong communication skills, and ability to communicate business value and product features and benefits
Ability to influence at the highest levels to drive change
Data-driven, outcomes-oriented problem-solving approach
Customer-obsessed mindset and passion for customer journey and experience
Experience building large-scale, mission-critical software services such as a commerce system or similar
Bachelor’s degree from an accredited university, or equivalent experience
Approximately 15% travel

Benefits

Comp & perks

Competitive pay
Generous time off
Parental leave
Wellness leave
Healthcare insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Possible participation in Twilio’s equity plan
Possible participation in corporate bonus plan
Support for employee volunteering and donation efforts