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Twilio

Program Manager

Twilio

Program Manager delivering Twilio communications solutions for Colombian customers. Leading implementations, technical resources, and customer engagements across APIs and communication platforms.

Posted 8/11/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and software implementation, with a focus on customer engagement, solution architecture, and technical consulting. Proficient in managing customer expectations, optimizing platform usage, and leading cross-functional teams to deliver high-quality solutions.

Highest-signal resume keywords
Project ManagementSoftware ImplementationTwilio TechnologiesAPI IntegrationsAgile/Scrum Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Solution DesignSystem ConfigurationTechnical TroubleshootingData MappingWeb-Service Integration
Soft Skills
Excellent CommunicationPersuasion SkillsProblem-SolvingInitiativeStakeholder Management
Tools & Technologies
CRM PlatformsMiddlewareDelivery FrameworksImplementation Methodologies
Certifications & Qualifications
PMI CertificationScrum.org Certification
Industry Keywords
SaaSCustomer ExperienceRegulatory RequirementsBest PracticesImplementation Support

About the role

Key responsibilities & impact
  • Set, manage, and meet customer expectations regarding scope, budget, and timeline
  • Ensure successful implementations, customer value, excellent customer experience, and expanded platform usage
  • Serve as the primary customer contact throughout engagement delivery
  • Guide solution architecture, system configuration, integration patterns, and deployment strategies
  • Oversee solution design, implementation, configuration, production monitoring, and adherence to Twilio best practices
  • Partner with Professional Services team members to design, configure, and implement solutions
  • Lead technical resources architecting solutions, configuring systems, writing custom code, and setting up integrations
  • Analyze customer usage patterns, technical health, and implementation approaches to identify optimization opportunities
  • Recommend solutions or additional services to increase value and platform adoption
  • Send status reports, action logs, and other project artifacts
  • Communicate progress, risks, and solutions to stakeholders

Requirements

What you’ll need
  • 5+ years of project/program management experience implementing or delivering software solutions, preferably SaaS-based
  • Excellent written and verbal communication, persuasion, and presentation skills
  • Ability to manage competing priorities in a fast-paced environment independently or collaboratively
  • Initiative to drive projects forward under ambiguous circumstances
  • Ability to communicate effectively from engineers to executives and advise leadership
  • Ability to troubleshoot and resolve technical issues involving software configuration, data mapping, API integrations, and system deployments
  • Strong strategic and tactical problem-solving skills
  • Proven ability to serve as a subject matter expert and trusted customer advisor in software implementation or technical consulting
  • Experience identifying technical blockers and dependency problems before customer impact
  • Ability to work non-standard and holiday hours and travel as needed, typically not more than 10% annually
  • Experience with Twilio technologies, delivery frameworks, implementation methodologies, Agile/Scrum/Six Sigma/Kanban/Kaizen, CRM or SaaS platforms, APIs, web-service integration patterns, and middleware is desired
  • PMI or Scrum.org certification is desired
  • Experience with solution design, system configuration, implementation support, industry best practices, regulatory requirements, and communication-channel use cases is desired

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Support for employee volunteering and donation efforts