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Twilio

Senior Engineering Manager – Conversational Agents

Twilio

Senior Engineering Manager leading Twilio’s Agent Implementations team. Building AI-agent systems that automate Twilio’s internal business workflows and consume platform capabilities securely.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $207,200 - $259,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading engineering strategy and execution for AI agents, with a strong focus on building scalable systems and fostering technical excellence. Proven ability to mentor teams, establish operational metrics, and ensure compliance and continuous improvement in a fast-paced environment.

Highest-signal resume keywords
Production-Grade Code DevelopmentTeam Leadership and MentoringTechnical Design Decision GuidanceCustomer-Focused Product DeliveryExperience with LLMs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Modern Programming Language ProficiencyProduction-Grade Code WritingOperational Metrics EstablishmentRoadmap PlanningTechnical Excellence Fostering
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationCustomer FocusPassion for Emerging Technologies
Industry Keywords
AI AgentsTwilio PlatformProduct-Market FitContinuous ImprovementCompliance

About the role

Key responsibilities & impact
  • Lead engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities
  • Build and scale systems powering AI agents for Twilio’s internal business operations
  • Collaborate with product, platform, security, and go-to-market teams to identify AI agent use cases and deliver production-ready solutions
  • Hire, mentor, and develop managers and engineers
  • Establish operational metrics, perform roadmap planning, and ensure reliability, compliance, and continuous improvement
  • Acquire technical skills and knowledge in a fast-paced, high-delivery environment

Requirements

What you’ll need
  • 5+ years of hands-on experience as an engineer writing production-grade code in a modern programming language
  • 3+ years of experience directly supervising teams of engineers across different disciplines
  • Experience fostering technical excellence and guiding teams through technical design decisions
  • Proven record of shipping products to production, testing ideas early with customers, and iterating on feedback
  • Strong customer focus
  • Excellent written and verbal communication skills
  • Passion for emerging technologies and staying current with developments
  • Experience building a product from idea to product-market fit (desired)
  • Experience leading products or features leveraging LLMs (desired)
  • Passion for hands-on building (desired)

Benefits

Comp & perks
  • Competitive pay
  • Generous time off
  • Ample parental leave
  • Wellness leave
  • Healthcare insurance
  • Retirement savings program
  • Equity plan eligibility
  • Corporate bonus plan eligibility
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave
  • Support for employee volunteering and donation efforts