Senior Engineering Manager, Voice and Video

Twilio

Senior Engineering Manager leading the Voice Media team at Twilio. Driving technical strategy for core media infrastructure powering Twilio's Voice services.

Posted 7/19/2026full-timeRemote • 🇮🇪 IrelandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading engineering teams to develop and optimize low-latency, high-throughput media processing systems while ensuring operational reliability and performance. Proficient in architecting backend services at scale and managing complex technical tradeoffs in distributed systems.

Highest-signal resume keywords

Engineering ManagementMedia ProcessingSystems DesignCloud InfrastructurePerformance Optimization

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Hard Skills

Distributed SystemsBackend ServicesMicroservice ArchitectureReliability EngineeringTechnical ArchitectureCode Quality StandardsTesting PracticesOperational ReliabilityAI Tools for Developer VelocityReal-Time Communications

Soft Skills

Excellent CommunicationMentoringTechnical Guidance

Industry Keywords

Voice InfrastructureVoIPMedia HandlingStreaming TechnologiesTechnical TradeoffsService ReliabilityContinuous ImprovementPerformance Metrics

Tech Stack

Tools & technologies

CloudDistributed SystemsVoIP

About the role

Key responsibilities & impact

Lead a team of senior engineers developing Twilio's next-generation media processing stack
Drive technical architecture decisions for low-latency, high-throughput media systems
Collaborate with product, platform teams, and other engineering teams to define technical roadmaps
Establish engineering excellence through code quality standards, testing practices, and operational reliability
Mentor engineers and provide technical guidance on complex media processing challenges
Balance technical debt reduction with feature development while maintaining service reliability
Build and evolve systems handling real-time media processing at scale
Own service performance metrics, reliability targets, and continuous improvement initiatives
Partner with engineering leaders to align media platform capabilities with broader Voice strategy
Make key technology stack decisions that impact Twilio's media processing capabilities.

Requirements

What you’ll need

5+ years of engineering management experience leading teams building distributed systems
Understanding of Voice/VoIP infrastructure and media handling challenges
Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs
Deep understanding of systems design, microservice architecture, and cloud infrastructure
Experience managing complex technical tradeoffs between reliability, scalability, and feature development
Track record of successfully delivering critical infrastructure projects with significant technical complexity
Experience in improving developer velocity using AI tools
Strong knowledge of performance optimization, reliability engineering, and operational excellence
Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences
Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields.

Benefits

Comp & perks

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
And much more.