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Twilio

Presales Engineer

Twilio

Twilio Presales Engineer delivering technical excellence in customer engagement across the EMEA region. Collaborating with sales and engineering teams to drive customer success and innovative solutions.

Posted 7/20/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technical pre-sales processes, including the ability to lead discovery sessions, articulate customer needs, and present Twilio's communication solutions effectively. Proficient in coding and cloud platforms, with a strong understanding of voice protocols and APIs.

Highest-signal resume keywords
Technical Pre-Sales ExperienceVoice Protocols (VoIP) ExpertisePublic Cloud Platforms (AWS, Google Cloud, Microsoft Azure)Backend Development (Java, C#, Node.js, Python, PHP)REST API Design and Consumption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Pre-SalesVoice ProtocolsSIP ImplementationsMessaging APIsBackend DevelopmentWeb Development (JS, React)REST API DesignCloud Application ArchitecturesProblem SolvingTechnical Presentations
Soft Skills
CreativityStorytellingCollaborationCommunicationRelationship Building
Tools & Technologies
Twilio Communications ProductsAmazon Web ServicesGoogle CloudMicrosoft Azure
Industry Keywords
CPaaSSaaSTelecomSales CycleTechnical Discovery

Tech Stack

Tools & technologies
AWSAzureCloudJavaJavaScriptNode.jsPHPPythonReactVoIP

About the role

Key responsibilities & impact
  • Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
  • Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
  • Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
  • Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
  • Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Requirements

What you’ll need
  • At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
  • Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
  • Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
  • Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
  • An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
  • Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
  • Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
  • Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP), Web (JS, React), Experience with designing and consuming REST APIs

Benefits

Comp & perks
  • Generous time-off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Many more benefits