Presales Architect

Twilio

Presales Architect with 12+ years of technical sales experience at Twilio for public sector clients. Leading pre-sales activities and collaborations with Account Executives and Partners.

Posted 7/14/2026full-timeRemote • Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesSeniorLead💰 $163,640 - $215,920 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive pre-sales experience with complex technical products, showcasing exceptional communication and presentation skills to effectively convey product ROI. Proficient in understanding customer needs and guiding them to innovative technical solutions while mentoring team members and contributing to strategic initiatives.

Highest-signal resume keywords

12+ Years Pre-Sales ExperienceTechnical Proficiency in APIsCloud Platforms FamiliarityCustomer Engagement ExperienceSoftware Development Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical PresentationsProof-of-Concept DevelopmentDesign DocumentationSales MethodologiesCloud Application ArchitectureTelecom KnowledgeSIP ExpertiseContact Center SolutionsSecurity SolutionsAI Productivity Tools Integration

Soft Skills

Excellent CommunicationCustomer Focused Problem SolverMentoring and LeadershipInfluencing SkillsAudience Engagement

Tools & Technologies

Amazon Web ServicesGoogle CloudMicrosoft AzureTechnical Writing AssistantsAI-Driven Demo Platforms

Certifications & Qualifications

Bachelor’s Degree in Technical DisciplineMaster’s Degree in Technical Discipline

Industry Keywords

Pre-Sales EngineeringCustomer SuccessTechnical SolutionsProduct DemonstrationsPartner Engagement

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions
Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Mentor less experienced Presales Engineers and often act as a facilitator or team leader
Able to be a presenter at Twilio-sponsored, industry and internal events

Requirements

What you’ll need

12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.
Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy.
Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels.
Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
Previous software development experience or working knowledge in one or more of the following areas:
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Previous experience in Telecom, SIP, Contact Center, or Security
Experience with sales methodologies
Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.)
Proven experience integrating modern AI productivity tools (e.g., LLMs, technical writing assistants, or AI-driven demo platforms) into your daily workflow to optimize prep time and response accuracy.

Benefits

Comp & perks

competitive pay
generous time off
ample parental and wellness leave
healthcare
a retirement savings program
equity plan
corporate bonus plan