TTEC

Android Engineer

• Build and maintain production-grade Android applications using Kotlin.
• Design and implement intuitive, responsive mobile interfaces for insurance, payments, and customer workflows.
• Integrate backend APIs for quotations, policy management, claims, and transactional services.
• Contribute to mobile features that incorporate AI-assisted capabilities (e.g., chat experiences, recommendations, automation flows).
• Optimize application performance, responsiveness, battery usage, and memory efficiency across devices.
• Implement analytics, crash reporting, and user behavior tracking to improve product quality.
• Collaborate closely with backend, product, design, and AI/ML teams throughout the development lifecycle.
• Ensure stability, scalability, and security across production mobile systems.
• Continuously improving engineering standards, architecture, and mobile best practices.
• Deliver stable, high-performance Android experiences used at scale.
• Improve app reliability, responsiveness, and efficiency across devices.
• Reduce crashes and production incidents through better engineering practices.
• Ship mobile features confidently with strong system design and testing discipline.
• Enable AI-assisted product capabilities through mobile integration where applicable.
• Contribute to a scalable and maintainable mobile architecture.

Android Software Engineer

AI Engineer

• Build AI-powered product features integrated into real insurance workflows.
• Design and optimize LLM-based interactions across customer and internal systems.
• Develop prompts, reasoning flows, and structured AI outputs for production use cases.
• Evaluate model performance using real-world data, feedback loops, and experiments.
• Improve reliability of AI outputs through guardrails, fallback logic, and validation layers.
• Work closely with backend engineers to integrate AI capabilities into APIs and workflows.
• Design and implement AI-driven automation features (chat, recommendations, decision support).
• Analyze user behavior and model responses to continuously improve AI performance.
• Collaborate with product, design, and engineering teams to ship end-to-end AI features.
• Contribute to AI system design decisions focused on usability and real-world impact.

Applied AI Engineer

Full-stack Engineer

• Build and ship iOS features using Swift.
• Create clean mobile flows for insurance, payments, claims, renewals and financial services.
• Work with product and design to simplify complex user journeys.
• Integrate backend APIs and ensure mobile flows are stable and reliable.
• Improve performance, crash rate, loading states, responsiveness, memory usage and battery efficiency.
• Use analytics, user behavior and production issues to improve the product.
• Build AI-assisted mobile experiences only where they genuinely improve the user journey.

iOS Software Engineer

• Lead the design and development of production AI systems powering insurance workflow automation
• Architect AI orchestration layers connecting LLMs, backend services, and business workflows
• Own end-to-end AI system design, including inference pipelines, routing, caching, and fallback strategies
• Drive engineering decisions around latency, reliability, cost, and scalability of AI services
• Lead implementation of Observability Systems (logging, monitoring, tracing, alerting)
• Review and guide backend AI implementation across engineering teams
• Collaborate with product, backend, DevOps, and operations teams to ship end-to-end AI features
• Debug complex production issues across distributed AI systems and lead root-cause analysis
• Define engineering standards and best practices for AI system development
• Mentor engineers and elevate technical execution quality across teams

Lead AI Engineer

Insurance

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

Licensed Property & Casualty Insurance Agent

Customer Support

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Ownership over resolving escalated or complex calls from customers
• Contribute to the success of the customer experience and the overall success of the team

Bilingual Customer Service Representative, Spanish-English

General

• Engage in warm leads contact through outbound consultation with small business clients
• Collaborate with a sales team to present tailored solutions
• Leverage goal setting and negotiation skills to close deals
• Assess B2B customer needs and apply business acumen to address those needs

Lead Development Representative – Outbound B2B

• Fulfill customer requests with the corresponding supplies/materials
• Receive, unload, check and stock new transponder inventory, supplies, customer materials, and retrieve for distribution as requested
• Conduct research to provide answers for customers to resolve their issues

Production Clerk

Product Designer

• Lead the build-out and ongoing management of a new cross-functional team of web developers and UI/UX designers.
• Own the day-to-day client relationship, run meetings and governance, and translate requirements into clear timelines, deliverables, and actionable items.
• Provide coaching, performance management, and career development support.
• Drive capacity planning, resourcing, and utilization across the engagement.
• Establish the team’s ways of working, delivery cadence, and tooling as it scales.
• Serve as the primary point of contact for the client on delivery and day-to-day coordination.
• Translate client needs into clear scope, timelines, deliverables, and actionable items.
• Provide regular, transparent status reporting against commitments and timelines.

Manager – Web Development, UI/UX

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices

Senior Bilingual Healthcare Customer Service Representative – French-English

• Support customers of an iconic global luxury retail brand
• Answer incoming communications from customers
• Conduct research to resolve customer issues
• Recommendations of products or services
• Closing a sale may be required

Customer Service Representative – Luxury Retail

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Recommendations of products or services
• Closing a sale may be required

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Complete the sale or renewal of a health plan that best suits the customer's needs

Bilingual Licensed Healthcare Insurance Agent – Spanish-English

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

Android Software Engineer

Applied AI Engineer

iOS Software Engineer

Lead AI Engineer

Licensed Property & Casualty Insurance Agent

Bilingual Customer Service Representative, Spanish-English

Lead Development Representative – Outbound B2B

Production Clerk

Manager – Web Development, UI/UX

Senior Bilingual Healthcare Customer Service Representative – French-English

Senior Bilingual Healthcare Customer Service Representative – French-English

Customer Service Representative – Luxury Retail

Customer Service Representative – Luxury Retail

Bilingual Licensed Healthcare Insurance Agent – Spanish-English

Customer Service and Sales Representative