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Senior Bilingual Customer Service Representative – French, English
TTECSenior French-English healthcare customer service representative scheduling preventive maintenance for Canadian customers remotely. Mentoring junior staff and resolving customer issues for TTEC, a global customer-experience technology and managed-services company.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on healthcare support, effective communication, and the ability to mentor team members. Proficient in managing customer interactions and utilizing system tools for efficient service delivery.
Highest-signal resume keywords
Call Center ExperienceHealthcare Programs FamiliarityBilingual Proficiency (French-English)Customer CommunicationMentoring and Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem SolvingResearch SkillsComputer ExperienceProduct Knowledge
Soft Skills
Effective CommunicationTeam CollaborationOrganizational Skills
Industry Keywords
Healthcare Account SupportPreventive Maintenance SchedulingCustomer ExperienceTeam Success
About the role
Key responsibilities & impact- Answer incoming customer communications via calls, emails, and other message formats
- Conduct research to provide answers and resolve customer issues
- Use system tools and resources to find and update customer contact information
- Organize and arrange preventive maintenance site visits efficiently
- Minimize travel time and multiple visits to the same site
- Communicate with customers and Field Engineers by phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
- Contribute to customer experience and team success
- Report to a Team Lead
Requirements
What you’ll need- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Product or service knowledge and ability to recognize, apply, and explain it
- Computer experience
- Must already reside in Canada
- French-English bilingual proficiency
Benefits
Comp & perks- Supportive career and professional development
- Inclusive culture and community-minded organization
- Giving back is encouraged
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses
- Webcam-enabled training and coaching opportunities