Senior Bilingual Healthcare Customer Service Representative – French-English

TTEC

Senior Bilingual Healthcare Customer Service Representative supporting healthcare customers through various communication channels. Mentoring junior team members while focusing on efficiency and customer satisfaction from home in Canada.

Posted 6/23/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming communications from customers via calls, emails and other message formats
Conduct research to provide answers for customers to resolve their issues
Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
Mentor junior team members and provide training on best practices

Requirements

What you’ll need

1+ year of call center experience supporting a healthcare account
Familiarity with healthcare programs and applications
1+ year or more post-secondary education or 2 years of equivalent experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
Must already reside in Canada

Benefits

Comp & perks

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer communicationresearch skillssystem tools utilizationpreventive maintenance schedulingappointment schedulingproduct knowledgecomputer experience

Soft Skills

mentoringtrainingcommunicationorganizational skillsproblem-solving

Certifications

high school diplomapost-secondary education