TTEC Digital

Technical Account Manager

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
• Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
• Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
• Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
• Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
• Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

Account Executive

• Grow your in-depth understanding of cloud contact center technology, including digital CX Strategy inclusive of the TTEC Digital portfolio of complimentary products and services
• Support all stages of the sales process as you work with multiple team members using your collaborative leadership approach and strategic planning to achieve sale goals and quotas
• Bring your expertise at promoting relationships with decision makers in client organizations, securing new business, new client accounts to maximize the value delivered by TTEC's services
• Oversee the full life cycle of the sales process from prospecting to closing while maintaining an accurate forecast with our CRM
• Be the trusted advisor to client prospects in offering solutions using effective sales strategies by demonstrating an understanding of their goals, urgencies, and customer experience challenges

VP, Digital Sales Executive

Artificial Intelligence

• Design and develop conversational AI solutions using Google CCAI.
• Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI.
• Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI.
• Create and promote conversation design best practice standards, reusable design patterns, and processes.
• Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
• Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
• Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
• Participate in playback sessions, QA reviews, and go-live support.
• Analyze data to identify trends and optimize conversational performance.
• Support ongoing monitoring and iterative improvements of deployed AI products.
• Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience.

Conversational AI Designer

Data Engineer

• Design and deploy scalable Google Cloud services in GCP.
• Implement IAM access controls to ensure secure and compliant data environments.
• Develop and implement robust data ingestion pipelines from diverse sources.
• Develop and enforce data validation processes to maintain accuracy and reliability.
• Enhance data quality and efficiency through continuous optimization.
• Analyze raw data to uncover patterns, trends, and opportunities.
• Produce clear design documentation and solution roadmaps.
• Lead projects independently while collaborating effectively within larger teams.
• Mentor and cross‑train junior and senior Data Engineers, sharing expertise on complex assignments.
• Advance your skills through hands‑on experience and formal learning opportunities.
• Support pre‑sales activities by providing accurate work estimates and technical input.
• Partner closely with Project Management to deliver projects on time and within budget.
• Travel occasionally as required for project or team needs.

Principal Data Warehouse Architect

Solutions Engineer

• Customer requirements gathering, design, and documentation.
• Acquire technology stacks for SandcastleCX engagements.
• Plan and coordinate customer enablement sessions.
• Identify cross-sell and up-sell opportunities.
• Build and prove out critical use cases.
• Help resolve customer objections and de-risk cloud migration.
• Maintain expertise in CX technologies and TTEC Digital offerings

Pre-Sales Solution Architect – AWS

Call Center Representative

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
• Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation.
• Ability to mentor Software Engineers.
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.

Senior Consultant, Zoom Contact Center

Sales

• Leading and developing a high‑performing enterprise sales team focused on large strategic growth opportunities
• Driving bookings, revenue, and margin expansion across TTEC Digital’s CX, CCaaS, AI, CRM, and managed services portfolio
• Establishing and fostering executive‑level relationships with clients and our key strategic partners
• Ensuring excellence in pipeline creation, forecasting, sales discipline, and account strategy to achieve and exceed quota objectives
• Collaborating deeply with professional services, delivery, operational leaders, and cross‑functional TTEC teams to ensure cohesive go‑to‑market motion and world‑class client outcomes
• Maintaining a strong understanding of emerging trends across CX, AI, digital channels, analytics, workforce engagement, and CCaaS transformations
• Providing industry thought leadership and competitive insights to support solution innovation, partner alignment, and sales effectiveness

Vice President, Enterprise Sales

AI Engineer

• Design, build, optimize, and operate enterprise-grade virtual agent and agent assist solutions
• Focus on post-production tuning, performance optimization, and troubleshooting
• Collaborate with cross-functional teams to improve customer experience

CCAI Developer, Technical Lead – Tuning & Optimization

Director

• Develop customer, business development, engineering, marketing, and partner relationships: Leverage relationships to establish credibility, and lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
• Lead technical teams for CCaaS implementations on client projects.
• Lead customer requirements sessions both business and technical.
• Ownership and responsibility for end-to-end project success including profitability and customer success.
• Mentor team members.
• Develop and present solutions to the client / support deal closure.
• Support proposal and solution overview documents.
• Operate as a contributor role for RFP response development.
• Participate in client meeting solution reviews with both Sales and Partners.
• Contribute to ROI business case production.
• Responsible for reviewing technical efforts for all phases of the project.
• Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
• Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation.
• Provide insights on competitor service offerings.
• Lead delivery teams by providing coaching, mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies.
• Communicate and influence executives across the business, technology, and Partner organizations.
• Manage budgets using Agile and Waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results.

Director, Professional Services – NICE CXone

Client Partner

• Develop and execute partner strategies aligned to TTEC Digital’s growth priorities, balancing long-term vision with near-term execution.
• Collaborate with Sales and Practice Leaders to co-develop GTM motions, account-based engagement plans, and solution roadmaps.
• Own the tactical execution of partner GTM initiatives — including building joint account plans, tracking partner pipeline, coordinating events/workshops, and ensuring follow-through on partner commitments.
• Define clear measures of success for each partner engagement and joint customer initiative, utilizing data to analyze performance, predict outcomes, and evolve the partnership.
• Establish and align on shared priorities with partners, including joint initiatives, co-investment, and strategies for unified migrations and CX modernization.
• Drive the lifecycle of joint offerings with partners: business case, planning and governance, solution differentiation, business value articulation, and business modeling.
• Identify new areas of growth and influence within partnerships, from emerging technologies (AI/GenAI, data/analytics) to new industry plays.
• Deliver on pipeline and/or revenue outcomes tied to partner-driven initiatives.
• Maintain partner health through tiering, certifications, scorecards, and executive alignment, ensuring compliance and visibility across the ecosystem.

Partner Development Director

ServiceNow

• Identify and develop new business opportunities for ServiceNow solutions inside our existing portfolio of CCaaS, CRM and CX customers.
• Working with technology, marketing and sales practitioners to create and propose solutions that involve multiple technologies and service types.
• Understand customer needs and recommend suitable ServiceNow products, implementations/projects, consulting and managed services offerings.
• Provide comprehensive product information and demonstrations to potential clients, appropriately coordinating pre-sales and delivery resources as required.
• Manage the entire sales cycle from prospecting to close, as well as contribute to sales efforts as a partial owner/contributor (i.e. as part of a bid team).
• Collaborate with internal teams, including other sellers and client partners, to ensure successful implementation and customer satisfaction.
• Maintain and grow relationships with existing clients.
• Stay up to date with the latest ServiceNow features and industry trends.

Overlay Sales Specialist, ServiceNow

• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
• Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
• Ability to mentor Software Engineers
• Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.

Cloud Engineer

• Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
• Decompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasks
• Demonstrate a consistent capability for successful project leadership, including both on- and off-shore resources
• Proactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadership
• Assist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making
• Design and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations

Principal Consultant, Cloud Engineer

Events

• Plan and execute marketing and sales events that generate leads and contribute to organizational revenue goals
• Design event experiences for a variety of audiences, including clients, prospects, vertical industries, and partners
• Collaborate with team members and internal stakeholders to evaluate event sponsorship opportunities
• Develop attendee acquisition strategies for in-person and digital events, both large and small in scale
• Coordinate event communication to event staff, stakeholders, and attendees
• Lead an annual multi-day conference with end-to-end planning, coordination, measurement, and ROI
• Provide direction, coordination, and support to onsite team members, either in-person or remotely
• Build event playbooks to provide consistent delivery and execution of logistics and best practices
• Conduct pre-show planning and post-show meetings to ensure successful outcomes and experiences
• Track and report on event results to stakeholders, identifying what worked and opportunities for improvement
• Establish and manage annual event budget and budgets for individual events
• Negotiate vendor contracts to secure the best possible pricing for event services
• Build strong working relationships with internal stakeholders, partners, vendors, and industry speakers

Technical Account Manager

Technical Account Manager

VP, Digital Sales Executive

Conversational AI Designer

Principal Data Warehouse Architect

Pre-Sales Solution Architect – AWS

Senior Consultant, Zoom Contact Center

Vice President, Enterprise Sales

CCAI Developer, Technical Lead – Tuning & Optimization

Director, Professional Services – NICE CXone

Partner Development Director

Overlay Sales Specialist, ServiceNow

Senior Consultant, Zoom Contact Center

Principal Consultant, Cloud Engineer

Events Manager