Technical Operations Manager

TTEC Digital

Technical Operations Manager at TTEC Digital managing client relationships and technical operations. Fostering effective communications and adherence to regulations to ensure client satisfaction.

Posted 5/18/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
You will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients.
You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
The Ops Manager also manages internal and external communications regarding the client engagement.

Requirements

What you’ll need

2–4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on‑premises technologies
Proven client management capabilities, including relationship building, expectation setting, and issue resolution
Hands‑on experience delivering or managing Contact Center technologies, such as:
Voice and data network operations
Computer Telephony Integration (CTI)
ACD and IVR platforms
CRM systems and related integrations
Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fast‑paced environment
Nice to have: foundational project management experience (task planning, timelines, cross‑functional coordination)

Benefits

Comp & perks

Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Operations ManagementContact Center technologiesVoice and data network operationsComputer Telephony IntegrationACD platformsIVR platformsCRM systemsIntegrations

Soft Skills

Client managementRelationship buildingExpectation settingIssue resolutionOrganizational skillsCoordination skills