Presales Solution Architect – Amazon Connect

TTEC Digital

Presales Solution Architect designing AWS solutions at TTEC Digital to enhance customer experience. Engage with C-Level executives to develop next generation Customer Experience vision using AI.

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudEC2

About the role

Key responsibilities & impact

Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers
Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution
Design innovative solutions based on customer needs, requirements, and input that incorporate
Lead technical discovery with customers during the sales cycle
Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience
Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning
Develop Presentations, Proposals, and Workshops based on customer need
Educate customers, partners, and peers on the value and benefits of AWS
Create Statements of Work that will implement the vision of the customer
Lead Workshops with Customers and Prospects on AWS
Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders
Contribute to and leverage TTEC’s Solution Frameworks
Provide support for RFP Response
Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio
Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

Requirements

What you’ll need

3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.)
3+ years of expertise in Amazon Connect and AWS
7+ years of experience in information technology or application development
Relevant Certifications or Accreditations in AWS
Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences
Experience working with Customers and Partners
Ability to travel up to 30% for Customer and Partner meetings

Benefits

Comp & perks

Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSAmazon ConnectEKSSagemakerBedrockS3EC2solution designtechnical discoveryRFP response

Soft Skills

critical thinkingcommunicationpresentation skillscustomer relationship managementcollaborationproblem-solvingtechnical articulationcustomer educationleadershipworkshop facilitation

Certifications

AWS certificationsAWS accreditations