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Principal Support Engineer, Genesys Cloud Managed Services
TTEC Digital. Day to day leadership and direction of engineers and or resources assigned to PureCloud account(s) .
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Day to day leadership and direction of engineers and or resources assigned to PureCloud account(s)
- Assist with management of team utilization while continually seeking innovative ways to improve operational efficiencies
- Assess client needs and make configuration recommendations
- Provide client support for reported issues, concerns or enhancements based on client requests, system or environmental generated alerts and vendor and/or manufacturer inquiry or notification
- Diagnose reported issues through root cause analysis
Requirements
What you’ll need- Genesys Cloud Certification
- Comprehensive knowledge of Genesys Cloud solution and troubleshooting skills
- 3+ years of Genesys Cloud technical support experience
- Experience leading a team of technical support professionals
- Comprehensive knowledge of computer networks, integrations, and Windows Operating Systems
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Genesys Cloudtroubleshootingcomputer networksintegrationsWindows Operating Systems
Soft Skills
leadershipteam managementoperational efficienciesclient supportroot cause analysis
Certifications
Genesys Cloud Certification