Senior Consultant, Resource Management

TTEC Digital

Senior Consultant managing P&L, project accounting, and resource optimization at TTEC Digital. Ensuring projects are delivered profitably and achieving strong customer outcomes.

Posted 5/5/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage the services P&L, including revenue, cost, and margin performance
Drive forecasting, budgeting, and financial planning for services delivery
Monitor project financials and take corrective action to protect margins
Develop and track KPIs such as gross margin, billable utilization, and revenue per resource
Ensure accurate project accounting (revenue recognition, cost tracking, margin analysis)
Partner with delivery teams to manage budget vs. actuals across all engagements
Implement standardized project financial tracking and reporting frameworks
Identify risks related to scope, cost overruns, and delivery timelines
Optimize employee utilization rates across projects
Manage resource planning, capacity, and demand forecasting
Balance workload to maximize billable hours while maintaining quality
Track and improve key metrics (utilization %, billable vs. non-billable time)
Develop and execute training programs to improve team capabilities
Identify skill gaps and build targeted enablement plans
Support onboarding and continuous learning for delivery teams
Foster a high-performance, accountable culture

Requirements

What you’ll need

Bachelor’s degree in computer science, Management or Accounting preferred.
3+ years of P&L and project accounting experience
3+ working with or managing project margins and utilization for a SaaS company or equivalent
2 years of project management experience with budget management responsibility
Experience creating and presenting to executive level stakeholders (technical and non-technical).
Experience with Changepoint is a plus
Team Player
Desire to work in a fast-paced environment

Benefits

Comp & perks

Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementfinancial planningproject accountingKPI developmentcost trackingmargin analysisresource planningbudget managementutilization trackingtraining program development

Soft Skills

team playercommunicationleadershipaccountabilityrisk managementproblem-solvingadaptabilitycollaborationperformance optimizationcontinuous learning