TTEC Digital

AI Business Solutions Solution Architect Leader – Vice President

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Senior

Tech Stack

AzureServiceNow

About the role

  • Lead, mentor, and grow a team of Microsoft ABS Solution Architects supporting presales and strategic pursuits.
  • Establish best practices, standards, and repeatable presales motions across Dynamics 365, Power Platform, Copilot, and Contact Center solutions.
  • Drive asset and accelerator development (e.g., reference architectures, demo environments, solution playbooks, proposal content, and reusable IP) to improve sales velocity and consistency.
  • Create and drive multi-practice opportunities by collaborating across CX, Data & AI, Azure, and Managed Services teams.
  • Partner closely with Delivery leadership to ensure solution designs are feasible, scalable, and aligned to delivery excellence.
  • Stay current on Microsoft product roadmaps, licensing changes, and industry trends to keep the practice market-leading.
  • Partner with sales leadership to uncover customer business challenges and map them to Microsoft AI Business Solutions.
  • Lead solutioning for complex opportunities, including executive-level presentations, whiteboarding sessions, and value-based storytelling.
  • Develop and deliver high-quality responses to RFPs and RFIs aligned to customer goals, Microsoft best practices, and competitive differentiation.
  • Act as a trusted advisor to clients, guiding them through modernization, AI adoption, and digital transformation journeys.
  • Architect scalable, secure, and cost-effective solutions using various Microsoft products.

Requirements

  • 5+ years of experience leading presales or technical sales teams within a professional services or systems integrator environment.
  • Deep expertise in Microsoft AI Business Solutions, including Dynamics 365 CE, Power Platform, Copilot, and Microsoft Contact Center.
  • Strong experience leading RFP responses, solution presentations, and complex deal support.
  • Proven ability to engage, influence, and advise CXO-level stakeholders.
  • Demonstrated success standardizing presales motions and driving repeatable wins
  • Preferred Qualifications
  • Microsoft certifications (Dynamics 365, Power Platform, Azure, Copilot).
  • Experience building and scaling presales assets, accelerators, and IP.
  • Proven experience working directly with Microsoft field teams and alliance organizations.
  • Familiarity with competitive platforms (Salesforce, ServiceNow, Genesys, NICE, Five9, Talkdesk).
Benefits
  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft AI Business SolutionsDynamics 365 CEPower PlatformCopilotMicrosoft Contact CenterRFP responsessolution presentationsarchitecting solutionspresales asset developmentdigital transformation
Soft Skills
leadershipmentoringcollaborationinfluencingadvisingstorytellingcustomer engagementpresentation skillsproblem-solvingstrategic thinking
Certifications
Microsoft Dynamics 365 certificationMicrosoft Power Platform certificationMicrosoft Azure certificationMicrosoft Copilot certification