Engagement Director – Microsoft Azure

TTEC Digital

Engagement Director leading multiple transformation engagements at TTEC Digital. Ensuring client success by meeting business objectives and managing client relationships.

Posted 5/19/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$200,000 - CA$240,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Responsible for Engagement Management by focusing on client relationships, cross-sell and up-sell opportunities, thereby contributing to additional business within the portfolio.
Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors.
Acts as an Executive Sponsor on multiple projects and programs. Guides complex, strategic initiatives.
Owns, plans, and leads Enterprise Projects & Programs across complex, large transformation engagements.
Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration and driving work cohesion. Responsible for driving and executing on tangible metrics around offshore contribution to business.
Meets/exceeds billable expectation as determined by management (up to 25%)
Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget.
Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success.
Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks.
Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps.
Drives Customer Satisfaction & Reference-ability by being a trusted advisor to customers and leading by example.
Collaborates with the VP of Consulting & Delivery and VP of PMO to implement strategic process improvement initiatives, implementing new tools and templates, delivery excellence initiatives, and estimation refinement through continuous improvement.
Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development.
Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration.
Provides leadership, coaching, fostering a culture of accountability, professional development, high-performance, resourcefulness, and ethical behavior.
Provides thought leadership, SME knowledge, and consulting and delivery industry best practices.
This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs.

Requirements

What you’ll need

Bachelor’s degree in computer science, business or related area preferred—equivalent experience considered.
10+ years of enterprise delivery experience, including experience of leading or managing large programs ($3M+, 12-15 months+ duration, 15+ team members), preferably with Microsoft tools.
5+ years of engagement management experience. Any past client-partner, sales portfolio, or account management experience is a bonus.
5+ years of experience in leading or working with offshore teams preferred
Advanced proficiency and/or certification on Project Management and different Project Management styles like Agile, Scrum, Waterfall, Hybrid etc., is preferred
Employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.
Proven delivery experience in managing delivery portfolios of $10M+ and experience in leading and managing multiple parallel large, complex data transformation programs. Global experience preferred.
8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment.
8+ years of software implementation experience leading enterprise application modernization, cloud-native development, API/integration programs, and digital platform initiatives, preferably in a consulting/professional services environment.
8+ years of infrastructure and cloud transformation delivery experience, including Azure migrations, landing zone implementations, hybrid networking, identity/security programs, and operational modernization, preferably in a consulting/professional services environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TTEC Digital Website LinkedIn All Job Openings 1001 - 5000 employees 🤖 Artificial Intelligence 🤝 B2B Artificial Intelligence
B2B
Customer Experience TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries. Engagement Director – Microsoft Azure Job not on LinkedIn 🔥 1 minute ago 🇨🇦 Canada – Remote 💵 $200k - $240k / year ⏰ Full Time 🔴 Lead 👔 Director Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for Engagement Management by focusing on client relationships, cross-sell and up-sell opportunities, thereby contributing to additional business within the portfolio.
Demonstrates professionalism and leadership in representing TTEC Digital to customers and vendors.
Acts as an Executive Sponsor on multiple projects and programs. Guides complex, strategic initiatives.
Owns, plans, and leads Enterprise Projects & Programs across complex, large transformation engagements.
Responsible for North America (NA) and Global Delivery Center (Nearshore / Offshore) collaboration and driving work cohesion. Responsible for driving and executing on tangible metrics around offshore contribution to business.
Meets/exceeds billable expectation as determined by management (up to 25%)
Owns Profit/Loss across a portfolio of projects with a focus on contribution margin & realization while ensuring delivery against the company budget.
Oversees, leads, and guides end-to-end successful delivery of multiple parallel programs with laser focus around scope, client objectives, budget, and timeline, thereby ensuring both Client and Project Success.
Responsible for detailed delivery reviews, feedback, quality, risk mitigations, mentoring and guidance across multiple programs and guiding the teams across risks, issues, and roadblocks.
Responsible for owning, managing, and solving customer escalations by analyzing the issues, doing root cause analysis, managing multiple stakeholder expectations, and bridging gaps.
Drives Customer Satisfaction & Reference-ability by being a trusted advisor to customers and leading by example.
Collaborates with the VP of Consulting & Delivery and VP of PMO to implement strategic process improvement initiatives, implementing new tools and templates, delivery excellence initiatives, and estimation refinement through continuous improvement.
Collaborates with Capability Directors and Managers, PMO on staffing projects effectively, resource management and feedback, bookings, hiring plans, and skills development.
Collaborates with Sales and PSAs on SOWs, estimation reviews, and approvals, best practices in sales/delivery collaboration, and process improvements in sales/delivery collaboration.
Provides leadership, coaching, fostering a culture of accountability, professional development, high-performance, resourcefulness, and ethical behavior.
Provides thought leadership, SME knowledge, and consulting and delivery industry best practices.
This position will provide work direction, feedback, and drive accountability of all resources (PMs, PSAs, Seniors, Consultants, Associates, etc.) across multiple projects and programs. 🎯 Requirements
Bachelor’s degree in computer science, business or related area preferred—equivalent experience considered.
10+ years of enterprise delivery experience, including experience of leading or managing large programs ($3M+, 12-15 months+ duration, 15+ team members), preferably with Microsoft tools.
5+ years of engagement management experience. Any past client-partner, sales portfolio, or account management experience is a bonus.
5+ years of experience in leading or working with offshore teams preferred
Advanced proficiency and/or certification on Project Management and different Project Management styles like Agile, Scrum, Waterfall, Hybrid etc., is preferred
Employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.
Proven delivery experience in managing delivery portfolios of $10M+ and experience in leading and managing multiple parallel large, complex data transformation programs. Global experience preferred.
8+ years of software implementation with data transformation, data warehousing experience, preferably in a consulting/professional services environment.
8+ years of software implementation experience leading enterprise application modernization, cloud-native development, API/integration programs, and digital platform initiatives, preferably in a consulting/professional services environment.
8+ years of infrastructure and cloud transformation delivery experience, including Azure migrations, landing zone implementations, hybrid networking, identity/security programs, and operational modernization, preferably in a consulting/professional services environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs PV Project Director 🔥 12 hours ago ERGOMED 1001 - 5000 🧬 Biotechnology 💊 Pharmaceuticals ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Project Director overseeing pharmacovigilance activities and managing Project Managers at PrimeVigilance. Ensuring project quality, compliance, and client satisfaction within regulatory frameworks. 🇨🇦 Canada – Remote ⏰ Full Time 🔴 Lead 👔 Director Research Director, Enterprise Communication Services 🕒 3 days ago IDC 1001 - 5000 🤝 B2B Website LinkedIn All Job Openings Senior Director leading Telecom Market Research programs at IDC. Driving research agenda and providing strategic counsel across connectivity services. 🇨🇦 Canada – Remote 💵 $115k - $180k / year ⏰ Full Time 🔴 Lead 👔 Director Director, Deal Desk 🕒 4 days ago Liftoff Mobile 501 - 1000 Website LinkedIn All Job Openings Director leading Deal Desk in Liftoff's Strategic Finance team, ensuring sound financial strategy and management of commercial agreements. 🇨🇦 Canada – Remote 💵 $185k - $230k / year ⏰ Full Time 🔴 Lead 👔 Director Director 🕒 5 days ago INTERNATIONAL RESCUE COMMITTEE 10,000+ employees 🤲 Charity 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Director of IRC Canada leading operations and strategy for humanitarian efforts. Overseeing fundraising, advocacy, and compliance while building partnerships across Canada. 🇨🇦 Canada – Remote 💵 $150k - $185k / year ⏰ Full Time 🔴 Lead 👔 Director 🗣️🇫🇷 French Required Director, Program Design 🕒 May 11 Community Power 11 - 50 Website LinkedIn All Job Openings Director of Program Design leading Kambo's efforts in equitable energy access through community-led models. Managing proposals and program design for funding opportunities and collaborations. 🇨🇦 Canada – Remote 💵 $120k - $150k / year ⏰ Full Time 🔴 Lead 👔 Director View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enterprise deliveryengagement managementproject managementdata transformationdata warehousingapplication modernizationcloud-native developmentAPI integrationinfrastructure transformationAzure migrations

Soft Skills

leadershipclient relationship managementcoachingaccountabilityprofessional developmentcommunicationproblem-solvingmentoringcollaborationcustomer satisfaction

Certifications

Project Management certificationAgile certificationScrum certification