Trivium Packaging

Technical Account Manager

• Manage all assigned commercial accounts, including account planning, forecasting, and inventory management
• Act as primary liaison between customers and Trivium Customer Service, Technical, Engineering, R&D, Quality and Operations teams
• Develop and design customer-centric strategies to increase long-term customer loyalty
• Organize and lead customer collaboration and innovation workshops
• Communicate and present the Trivium value proposition to customers
• Secure new business by commercializing new projects and managing new customer qualifications and commercialization
• Lead or support long term supply agreement negotiations and recommend product simplification/standardization
• Prepare and deliver sales and technical presentations, periodic customer technical and sales reports, and forecasts
• Identify and capture consumer and market insights, growth opportunities, and customer priorities
• Participate in internal weekly and monthly calls and ensure assignments meet standards and deadlines
• Recommend budget and R&D appropriations and attend professional development training
• Travel to customer sites and Trivium production facilities as required
• Perform all other job duties as assigned

Support Engineer

• Take care for the day-to-day operation, end users support, and maintenance of the regional Infrastructure devices and applications
• The person is the key interface with the plants’ management and is responsible to ensure IT solution deployed on location is relevant for the business, focusing on user experience while conforming to all central IT standards
• Responsible for providing first and second level support and continuous improvement of IT services
• Provide general IT support and serve as a single point of contact for multiple locations and users
• Monitors and maintains computer systems and networks
• Act as a key contributor to ensure successful deployment of Global and Regional IT software and infrastructure
• Trouble shoot problems and equipment repair and replacement
• Perform all other job duties as assigned
• Visit plant locations and spend time on plant floors where moving machinery produces noise

Regional IT Support Engineer

Compliance

• Maintain customs-related trackers, tools, and workflows
• Assist with customs data collection and clean-up for compliance reporting
• Support document collection for external and internal audits
• Assist in gathering and tracking supplier declarations
• Collect export and import reports from SAP

Trade and Compliance Intern

Operations

• Lead CI initiatives aligned with corporate strategic goals (OEE, scrap reduction, labor optimization, etc.)\n• Facilitate kaizen events, root cause analysis (RCA), 5S, SMED, TPM, and other lean tools to drive sustainable improvements.\n• Identify waste and inefficiencies across production, maintenance, quality, and supply chain processes.\n• Partner with operations, quality, engineering, and safety teams to improve process capability, reduce variability, and ensure compliance with food safety regulations.\n• Develop and track key performance indicators (KPIs) to measure and report CI impact.\n• Train and coach frontline employees, supervisors, and managers on CI tools, mindset, and methodologies.\n• Champion a culture of safety, quality, and continuous learning across all levels of the organization.\n• Support capital projects with ROI analysis and process improvements.\n• Ensure standard work practices are developed, implemented, and sustained across all production areas.\n• Stay current with industry best practices and technologies for process improvement.\n• Provide training and coaching to plant personnel on lean tools and problem-solving techniques.\n• Collaborate with Quality, Commercial, and Operations teams to proactively address customer concerns and drive resolution of complaints\n• Support initiatives that improve first time quality, on-time delivery, and responsiveness to customer needs

Technical Account Manager

Regional IT Support Engineer

Trade and Compliance Intern

Manager, Operational Excellence