TransUnion

Customer Success Manager

• Engagement Management: Serve as a trusted advisor to premium clients, guiding them through onboarding, training and strategic operational reviews.
• Develop fraud risk maturity models and ensure optimal adoption of TU’s Fraud solutions
• Operational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions
• Delivery Management: Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of solution delivery
• Fraud Subject Matter Expertise: Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions group
• Problem Solving mindset: Identify the most critical aspects of the problem, and guide business-focused solutions and recommendations that drive customer value.
• Advocacy: Represent the voice of the customer to shape product roadmaps and drive innovation in fraud prevention
• Growth Orientation: Identify opportunities for solution expansion and collaborate with sales to support renewals and proof-of-concept initiatives
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
• Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

Senior Customer Engagement Consultant

Account Executive

• Develop robust account and territory plans to drive growth across the UK wealth, life, and pensions market.
• Build and execute stakeholder engagement strategies, aligning TransUnion solutions to client priorities such as cost optimisation through process improvement, digital transformation and single customer view.
• Conduct structured discovery sessions with stakeholders at all levels, from C-suite to operational teams, to uncover challenges and opportunities.
• Create compelling, professional materials to support strategic proposals and client engagement.
• Lead and orchestrate the full sales cycle, collaborating across functional teams to deliver client value and achieve growth targets.
• Act as a subject matter expert in areas such as regulatory compliance (FCA, PRA), fraud prevention, customer experience (CX), and digital transformation.
• Negotiate and manage contracting processes between TransUnion and client organisations.
• Maintain and grow strategic relationships across complex accounts to achieve revenue objectives.
• Identify market opportunities for new products and propositions, building business cases and championing development initiatives.
• Continuously evaluate performance against plans and adjust strategies to maximise impact.
• Engage regularly with clients through formal and informal meetings to strengthen relationships and maintain strategic portfolio insights.

Wealth, Life & Pensions Account Director

• Manage day-to-day client relationships, acting as the first point of contact for queries and service requests.
• Coordinate delivery of products and services, ensuring timelines and quality standards are met.
• Support account planning activities, including reporting and tracking performance against agreed objectives.
• Prepare client-facing materials such as presentations, reports, and updates.
• Identify upsell and cross-sell opportunities and work independently or with senior colleagues to progress them.
• Maintain accurate records in CRM systems and ensure compliance with internal processes.
• Collaborate with internal teams (sales, product, operations) to resolve issues and deliver excellent client experiences.

Broker Account Director

DevOps Engineer

• Architect and maintain CI/CD pipelines using Harness, GitLab CI, Jenkins, or similar tools.
• Develop and manage Infrastructure as Code using Terraform, ensuring modular, reusable, and secure configurations.
• Automate provisioning, configuration, and deployment processes across cloud environments (AWS, GCP, Azure).
• Collaborate with development teams to integrate DevOps practices into the software lifecycle.
• Implement monitoring, logging, and alerting solutions to ensure system reliability and performance.
• Optimize build and release processes to reduce deployment time and improve system uptime.
• Maintain documentation for infrastructure, automation scripts, and operational procedures.
• Drive continuous improvement in automation, scalability, and security across environments.

Senior Engineer, DevOps – Infrastructure as Code

Data Scientist

• Supporting the development of credit risk management and business intelligence analytic solutions through consulting engagements and research
• Partnering with internal and external cross-functional teams to drive new business initiatives and deliver long term value-added product propositions for TU’s B2B customers globally
• Contributing in analytic engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle
• Designing and writing programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, SQL, Hive, and Spark
• Delivering analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience
• Identifying strategies and opportunities for customers to test and adopt TransUnion’s analytic products and services
• Fostering a high performance culture and cultivating an environment that promotes excellence and reflects the TransUnion brand

Data Science Analyst, Analytics

Risk

• Developing data-driven solutions to complex problems related to IT infrastructure/ operations, data ingestion and quality control, and enhancing customer experience.
• Responsible for consumer credit models, strategies, and business intelligence solutions through consulting engagements and research serving TransUnion and its clients.
• Partner with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for B2B customers in TransUnion's US financial services segment.
• Developing predictive risk management and business intelligence solutions for credit card issuers, auto & mortgage lenders, collections agencies, and retail banks.
• Leading analytic client engagements involving descriptive, predictive, and prescriptive leveraging various techniques (e.g., segmentation, logistic regression, survival analysis, principal component analysis, Monte Carlo simulation, scenario and sensitivity analysis).
• Designing and writing programs for data extraction, segmentation, and statistical analysis on large population datasets using languages such as R, Python, SQL, Hive, and Spark on Linux, PC, and other big data computing platforms.
• Delivering analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
• Developing project proposals, sales presentations, and promotional collateral to enable the adoption of integrated customer solutions supported by TransUnion.
• Identifying strategies and opportunities for customers to test and adopt TransUnion's analytic products and services.
• Providing mentorship and training to junior colleagues and maintaining progress on all initiatives under limited direct supervision.
• Fostering a high-performance culture and cultivating an environment that promotes excellence and reflects the TransUnion brand.

Senior Analyst – Model Risk Management

Product Manager

• Lead the strategic roadmap for partner integrations
• Define and execute the product vision for integrations
• Drive the overall roadmap for partner integrations
• Collaborate with engineering, data science, and commercial teams
• Identify emerging technologies and integration patterns
• Translate complex technical requirements into intuitive solutions

Senior Principal, Product Management

• Engaging with various business owners to facilitate the maintenance and management of functional risk registers, including best-practice guidance on risk identification and assessment, risk and control articulation, risk mitigation action plan (improvement plan) development and the annual Risk & Control Self Assessment (RCSA).
• Planning and conducting control operation sampling exercises to verify controls are operating effectively, reporting findings to key stakeholders and agreeing appropriate remediation/corrective action plans where required.
• Supporting the preparation of high-quality papers, reports, and MI dashboard outputs for the European Risk Management Committee (EURMC) and other forums as required, to illustrate how the current control environment is performing.
• Escalating risk and control issues to the relevant stakeholders and governance forums as appropriate.
• Maintaining the accuracy of risk reporting tools and identifying and, where appropriate, facilitating improvements to the reporting tools.
• Identifying and driving areas of control improvement for key processes and procedures to ensure compliance with all policies and standards.
• Facilitating the maintenance of the company’s ISO 9001 Quality Management System certification by planning and conducting internal reviews with key stakeholders, agreeing and driving remediation plans, facilitating the completion of audits by the certification body and ensuring any audit findings are followed up and resolved.

Senior Operational Risk Analyst

Product Designer

• Own OneTru workflows end-to-end—from conceptual mapping to detailed design and delivery.
• Lead workflow modeling, edge-case handling, interaction logic, and multi-role task flows.
• Design architecture & execution with detailed specifications and implementation-ready UI documentation.
• Collaborate with engineering during planning, build, QA, and release cycles.
• Partner with UX Research to integrate workflow insights into design decisions.

Senior UX Experience Design Architect

Collections

• Work with high volume customers to resolve complex issues and collect on escalated aging invoices.
• Build relationships with assigned customers.
• Use critical thinking skills to resolve more complicated collections issues.
• Facilitate communication and information exchange required to collect the billings due within the specified contractual terms.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Makes regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Perform any other duties as assigned.

Collections Analyst – Fixed Term, 6 Months

Software Engineer

• Operate as a member of a core team of specialists that are responsible for the delivery of complex enterprise level services leveraging the principles of a microservice architecture.
• Work with Kubernetes both on premise and off premise multi-cloud (AWS and Azure) with a focus on service based architecture.
• Collaborate with team members to assist in achieving team goals and wins.
• Participate in code reviews and contribute to technical architecture decisions.
• Mentor junior team members and share best practices.

Senior Developer – Microservices, Service Based Architecture

• developing data-driven solutions to challenging and complex problems related to IT infrastructure/ operations, data ingestion and quality control, and enhancing customer experience
• responsible for consumer credit models, strategies, and business intelligence solutions through consulting engagements and research serving TransUnion and its clients
• partner with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for B2B customers in TransUnion's US financial services segment
• lead analytic client engagements involving descriptive, predictive, and prescriptive leveraging various techniques (e.g., segmentation, logistic regression, survival analysis, principal component analysis, Monte Carlo simulation, scenario and sensitivity analysis)
• design and write programs for data extraction, segmentation, and statistical analysis on large population datasets using languages such as R, Python, SQL, Hive, and Spark on Linux, PC, and other big data computing platforms
• deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience
• develop project proposals, sales presentations, and promotional collateral to enable adoption of integrated customer solutions supported by TransUnion
• provide mentorship and training to junior colleagues and maintain progress on all initiatives under limited direct supervision

Senior Data Scientist, Sr Analyst

Security Engineer

• Act as a key Advisor of the US Markets Information Security Officer Team
• Partner with TU Product leadership to embed security considerations (security-by-design) into the product architecture, lifecycle, and applications of business projects
• Serve as the trusted cybersecurity advisor for business unit leaders, providing expert advice on security requirements, risks, and best practices
• Define and assign acceptable levels of risk and lead the development of risk management strategies
• Align with enterprise security leaders to scale security through automation and tooling within BU workflows
• Maintain a deep understanding of BU products, infrastructure, and threat landscapes to inform security decisions
• Provide guidance on security architecture and engineering, especially in cloud environments (AWS, GCP)
• Provide regular reports on the business unit's security posture and tracking key performance indicators (KPIs) and key risk indicators (KRIs)
• Anticipate needs and create clarity for BU stakeholders regarding top risks and posture status
• Support TU and enterprise compliance with frameworks and standards such as FedRAMP, FISMA, NIST, ISO 27001, PCI, and SSAE18
• Deliver security milestones and projects on time
• Effectively manage matrixed resources and provide consistent status updates

Information Security Officer

Marketing

• Design, build, test, and deploy automated marketing campaigns in Eloqua, including lead nurturing emails, triggered communications, and data workflows.
• Partner with campaign managers and regional marketing teams to support B2B lead generation programs, ABM initiatives, and lifecycle marketing efforts.
• Maintain and optimize marketing automation processes, ensuring consistent data quality, compliance (e.g., GDPR, CCPA), and performance tracking.
• Manage Eloqua assets such as emails, landing pages, forms, and segments, ensuring they follow brand guidelines and best practices.
• Understand, maintain, and augment Eloqua CDOs for a variety of relationship management marketing technology (Salesforce, Demandbase, Pathfactory, Cvent, Jifflenow), ensuring seamless data flow and campaign attribution.
• Create and maintain campaign performance dashboards and reports to provide actionable insights to stakeholders.
• Conduct A/B testing to continuously improve email performance, engagement, and conversions.
• Stay current on Eloqua capabilities, marketing automation trends, and best practices to drive innovation and efficiency.

Senior Consultant, Eloqua Marketing Automation

Backend Engineer

• Develop and maintain full stack applications using Java and Vue.js
• Collaborate with engineering team on best practices and design patterns
• Build and deploy applications on GCP infrastructure
• Implement CI/CD pipelines using Harness
• Manage version control using Git