TransUnion

Backend Engineer

• Serve as a key technical contributor on the DHI Online Scrum Team, developing and supporting enterprise applications that support TransUnion's Insurance business.
• Lead the design, development, enhancement, and maintenance of secure, scalable applications using the Microsoft .NET technology stack.
• Partner closely with business stakeholders, Product Management, Project Management, and Engineering teams to translate business requirements into technical solutions.
• Play a significant role in the development and ongoing evolution of the TransUnion Telematics platform and related insurance products.
• Design and implement integrations with internal systems and external business partners while ensuring reliability, security, and scalability.
• Support architecture decisions, application modernization efforts, and cloud adoption initiatives that improve performance, maintainability, and operational efficiency.
• Troubleshoot production issues, identify root causes, and implement long-term solutions that improve platform stability and user experience.
• Maintain and improve CI/CD processes, automated testing practices, and deployment pipelines to enable efficient software delivery.
• Ensure development activities align with security best practices, regulatory requirements, and enterprise software development standards.
• Contribute to project planning, solution estimation, technical documentation, and continuous improvement initiatives across the development lifecycle.

Senior .NET Developer

DevOps Engineer

• Support TransUnion’s United States Credit Products on the OneTru platform
• Help improve platform reliability and accelerate issue resolution
• Drive operational excellence initiatives that improve system reliability
• Partner with teams to maintain Service Level Agreements (SLAs) and Service Level Expectations (SLEs)
• Reduce manual effort through automation, tooling enhancements, scripting, and process optimization
• Improve observability and incident response
• Provide Tier 1 and Tier 2 technical support
• Lead customer onboarding support activities
• Coordinate issue resolution with internal technology teams and external vendors
• Create and maintain technical documentation, knowledge base articles, and operational runbooks

DevOps Support Engineer

• Lead development efforts for key DHI Information Technology software applications and frameworks
• Serve as a technical leader for the DHI Information Technology Online Scrum Team
• Design, develop, test, troubleshoot, maintain, and support secure enterprise applications
• Partner with stakeholders and senior leaders to define technical direction
• Maintain and enhance end-to-end continuous integration and continuous delivery (CI/CD) pipelines
• Research, evaluate, and recommend technologies

Solutions Engineer

• Create processes, documentation, and tools that drive increased operational efficiencies and greater scale across different products and insurance markets.
• Develop increased automation on common customer support tasks through the use of AI and other tools to help drive increased consistency and improve accuracy.
• Support existing clients through data analysis, business review meetings, and direct engagement that help optimize the client’s use of TransUnion’s Insurance solutions.
• Gather insights from clients and sales (Voice of the Customer) and deliver ongoing feedback to internal stakeholders to drive continuous product enhancements.
• Coordinate with external stakeholders and internal business units to perform data analysis of products and data assets.
• Leverage technical tools to proactively identify trends and anomalies in customer metrics and derive actionable insights that contribute to continuous improvement.

Senior Consultant – Insurance Solutions

Data Analyst

• Lead a high-performing team responsible for evaluating new and existing data assets for use across TransUnion products and services.
• Oversee end-to-end assessment of alternative and traditional data sources, including planning, execution, coverage analysis, quality validation, and business value determination.
• Develop and standardize scalable due diligence methodologies including data profiling, coverage analysis, gap analysis, lift analysis, and simulation testing.
• Translate complex analytical findings into actionable insights that influence product strategy, business decisions, and revenue-generating opportunities.
• Partner with Product, Data Acquisition, Solutions, and Technology teams to identify and prioritize opportunities that enhance existing products and support new offerings.
• Drive enterprise data quality initiatives by identifying improvement opportunities and implementing best practices across data management processes.
• Support data onboarding, cataloging, and analysis activities within the OneTru platform.
• Establish and maintain standards for data governance, data lineage, access controls, and lifecycle management.
• Lead cross-functional initiatives that influence data investment decisions and enterprise data strategy.
• Coach, mentor, and develop team members while fostering a culture of innovation, accountability, and continuous improvement.

Data Analysis Manager

Operations

• Lead and coordinate a high-volume customer support team, managing complex escalations for English- and Spanish-speaking customers while ensuring timely resolution and a white-glove customer experience.
• Partner with the Business Manager to oversee daily operations, workflow management, staffing, and resource allocation to meet service level and business objectives.
• Supervise day-to-day call center operations, ensuring high-quality customer service, operational efficiency, and effective escalations management.
• Drive team performance and accountability by monitoring and managing key operational KPIs, including AHT, CX, QA, adherence, hold time, and silent time.
• Monitor productivity, quality, and work standards while identifying opportunities to improve team effectiveness and customer outcomes.
• Deliver structured coaching through call reviews, side-by-side observations, feedback sessions, and real-time performance guidance.
• Conduct regular one-on-one coaching sessions, leveraging data insights to identify performance gaps, reinforce strengths, and implement development plans.
• Mentor and develop Associate Leads through coaching, training support, and leadership guidance to strengthen succession readiness and team capability.
• Foster a high-performing and engaged culture through performance management, recognition programs, corrective counseling, and employee development initiatives.
• Support hiring, interviewing, onboarding, and training efforts while identifying trends, recommending process improvements, and serving as a subject matter expert on key operational initiatives.

Consumer Operations Team Lead – Bilingual Spanish/English

Sales

• Lead a team responsible for enterprise-wide technology effectiveness.
• Partner with global and cross-functional internal stakeholders to drive alignment of enablement strategies.
• Drive stronger value realization by connecting technology usage to measurable business outcomes.
• Build and maintain a roadmap for Salesforce and adjacent sales technology capabilities.
• Strengthen adoption and usage by ensuring sellers and managers understand how to effectively leverage available tools.
• Improve the team’s analytical capability by helping define performance insights, adoption analytics, utilization reporting.
• Lead governance and prioritization across varied stakeholder needs.
• Partner cross-functionally and globally with business, procurement, legal, technology, operations, compliance, finance and sales leadership teams.

Global Salesforce Effectiveness – Enablement

• Support TU’s efforts to grow the Fraud and ID solutions business within our target set of verticals and INTL regions by delivering revenue plans
• develop the strategic buyer approach as a critical component of the overall account plan to expand business
• deliver presentations that demonstrate TU’s value proposition; develop/propose solutions, handle objections, contract negotiations and close new business
• partner with your regional sales peers to establish relationships with known buyers, decision makers and influencers among TransUnion’s existing customers to cross sell/upsell
• collaborate with Director of Sales to set and meet sales growth goals and objectives to expand company revenue and profit

Sales Specialist, Fraud Solutions

Vice President

• Own and evolve the global Consumer Solutions strategy, including where TransUnion plays, how the business wins, and how the portfolio should evolve over a 3–5 year horizon.
• Establish the enterprise point of view on AI in Consumer, including how generative AI, Machine Learning, and automation can reshape products, economics, and operating models.
• Govern capital allocation and investment prioritization across the Consumer portfolio, including build, buy, partner decisions, M&A theses, portfolio rationalization, and major program trade-offs.
• Partner closely with Product and Technology leaders to shape multi-year roadmaps, identify whitespace opportunities, and ensure strategy is tightly connected to product and go-to-market execution.
• Lead the Business Operations function for Global Consumer Solutions, including Chief of Staff support to the EVP, pricing, vendor management, and planning.
• Build the operating cadence and management system that drives execution, accountability, decision-making, and alignment across Global Consumer Solutions.
• Translate strategy into financial targets, operating plans, and performance management routines in partnership with Finance and regional General Managers.
• Lead market, competitive, consumer, and regulatory intelligence as a strategic capability to inform enterprise decisions and identify emerging opportunities.
• Represent TransUnion externally with key partners, industry analysts, and select regulatory and customer audiences as a senior voice for the Consumer business.
• Build, develop, and retain a high-performing team of strategy and business operations leaders, serving as a talent magnet and leader of leaders.

Vice President, Global Consumer Solutions Strategy

• Lead the end-to-end deployment and implementation of complex order management solutions for telecommunications customers, ensuring alignment with business requirements and successful delivery.
• Serve as a trusted advisor to customers, providing guidance on industry best practices for Access and Voice service ordering and system utilization.
• Configure and tailor TransUnion Order Management solutions to meet unique customer environments and business needs.
• Own customer relationships throughout implementation, including leading project kickoff calls, facilitating weekly status updates, and driving delivery milestones.
• Act as a liaison between customers, Product Management, and Account teams to manage enhancements, prioritize needs, and align solutions with product capabilities.
• Manage multiple concurrent projects or large-scale deployments, balancing priorities across customers, timelines, and internal stakeholders.
• Participate in testing, validation, and go-live activities to ensure seamless transitions and successful solution adoption.
• Identify opportunities for optimization, enhancements, and additional value creation to support customer success and business growth.
• Contribute to internal knowledge sharing and continuous improvement initiatives across processes, tools, and delivery approaches.
• Maintain a deep understanding of customer workflows, upstream/downstream impacts, and system functionality to drive informed decision-making.
• Travel may be required to support customer engagements and internal collaboration at TransUnion offices.

Solutions Consultant

Advisor

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
• Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
• Manage provisioning, integrations, migrations, and deployment activities while coordinating cross-functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
• Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
• Proactively manage risks, issues, and escalations using data-driven recommendations, ensuring timely resolution and stakeholder alignment.
• Ensure SLA/ KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
• Drive customer training, early-life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Advisor, Solutions Consulting

• Manage incoming calls and emails for both English and French speaking banking and business customers
• Translate and respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer files
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough.

French Speaking Voice Office Operations Representative

• Prospecting and selling our Fraud & ID solutions to the top segments/verticals of customers and prospects
• Achieving annual new business and revenue goals through customer relationship development, opportunity prioritization, consultative sales, and superior negotiation and closing skills
• Responsible for building an account development plan and working with India as well as regional counterparts and the global solutions organization to craft account strategies and generate new revenue
• Developing relationships with the right stakeholders and driving revenue
• Delivering presentations that demonstrate value propositions and preparing and delivering sales presentations

Anti-Fraud Sales Specialist, South – Bengaluru/Chennai

Technical Product Manager

• Define and drive the technical product strategy and roadmap aligned with business objectives
• Own end-to-end delivery of complex, solution-level, platform-level, or infrastructure products
• Translate business requirements into scalable technical solutions and engineering deliverables
• Partner closely with Engineering and Architecture to design resilient, scalable systems
• Drive prioritization of initiatives based on impact, feasibility, and strategic alignment
• Act as a bridge between business, product, and engineering teams
• Oversee the entire product lifecycle from ideation through launch and iteration
• Establish KPIs, monitor performance, and enable data-driven decision making
• Lead and mentor a team of TPMs, fostering a culture of ownership and innovation
• Drive execution excellence in an Agile delivery environment

Senior Technical Product Manager

• Design, develop, and optimize core backend services using .NET 9.0 and above
• Architect and implement microservices following SOLID principles and standard design patterns
• Develop secure RESTful services, integrating OAuth2-based authentication & authorization
• Build efficient data access layers using SQL Server and Entity Framework
• Collaborate closely with architects, product owners, and cloud engineering teams to deliver robust platform capabilities
• Write clean, maintainable, testable code following industry best practices
• Support performance optimization, debugging, and production troubleshooting

Senior .NET Developer

DevOps Support Engineer

Senior .NET Developer

Senior Consultant – Insurance Solutions

Data Analysis Manager

Consumer Operations Team Lead – Bilingual Spanish/English

Global Salesforce Effectiveness – Enablement

Sales Specialist, Fraud Solutions

Vice President, Global Consumer Solutions Strategy

Solutions Consultant

Advisor, Solutions Consulting

French Speaking Voice Office Operations Representative

Anti-Fraud Sales Specialist, South – Bengaluru/Chennai

Senior Technical Product Manager

Senior Developer – .Net Core 9, Full Stack