TransUnion

Communications

• Develop and maintain UK & Spain (Europe) PR strategy and ensure aligned to wider international and global frameworks/processes
• Plan and coordinate activity around key topics and issues, bringing together business-wide campaigns that focus on regulatory and industry specific change
• Support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs
• Communicating our corporate comms strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment
• Manage PR agencies in-region (which supports corporate, B2B and consumer work as needed) and other suppliers (e.g. monitoring and licensing)
• Identify and coach on best practice interview procedure/technique with key senior spokespeople for corporate media opportunities (arranging external media training where required)
• Develop junior talent (providing coaching to direct reports and mentoring support across wider Corporate Affairs and Communications function)
• Be flexible and work across wider communication projects and activities as required
• Report KPI and evaluation metrics in-region and internationally as required (ensuring activity aligned to achieving wider business strategic goals)
• Maintain core materials necessary for the delivery of the ongoing corporate programme (e.g. overall strategy, tactical/activity planners, key message and briefing documents, media contact lists, issues trackers, capacity planning etc.)
• Strong media awareness – opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including competitor tracking)
• Be a key member of the crisis/incident communications team/DIRT (Data Incident Response Team)
• Advise on wider related communication matters (speeches/events etc.) and provide ad-hoc ‘consultancy’ advice directly to senior team and wider Group functions as required
• Support for priority client communications that impact our corporate reputation
• Manage the in-region internal communications program, working closely with the Director of International Internal Communications
• Enable wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives

Corporate Communications Lead

Customer Support

• Managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Responsible for performing duties associated with customer service and sales support, including general office and administrative efforts.
• Act as a liaison between internal departments and external parties.
• Expected to quickly demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year.
• Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Sales Support Representative – Entry Level

Frontend Engineer

• Develop and maintain web applications using HTML/CSS and AEM
• Engage directly with marketing and MarTech partners
• Conduct cross‑browser and cross‑device testing
• Collaborate with global marketing teams

Specialist III, AEM Web Developer

Solutions Engineer

• Lead the end-to-end deployment and implementation of complex order management solutions for telecommunications customers.
• Serve as a trusted advisor to customers, providing guidance on industry best practices.
• Configure and tailor TransUnion Order Management solutions to meet unique customer environments.
• Own customer relationships throughout implementation.
• Act as a liaison between customers, Product Management, and Account teams.
• Manage multiple concurrent projects or large-scale deployments, balancing priorities.
• Participate in testing, validation, and go-live activities.
• Identify opportunities for optimization, enhancements, and additional value creation.

Senior Solutions Consultant – Order Management, Telecom

Analyst

• Work to diagnose business needs, translate them into questions we will answer and architect ways to wrangle data from multiple sources.
• Help clients to understand their data and how it relates to their business objectives.
• Identify and interpret trends and patterns in datasets to locate influences.
• Conduct quantitative analyses to provide valuable insights for our clients.
• Learn to translate our analytics into the stakeholder’s native language and make complex ideas simple, translating findings into measurable actions.

Senior Analyst, Consulting Services

Backend Engineer

• Lead strategic modernization efforts, transitioning legacy systems to scalable, cloud-native microservices.
• Collaborate with global teams to define and execute the Online Cloud roadmap, ensuring architectural consistency and operational excellence.
• Provide technical leadership and oversight across multiple agile teams, ensuring delivery of high-quality, business-critical solutions.
• Champion engineering best practices, including CI/CD, automated testing, and DevOps principles.
• Drive talent development, performance management, and team capacity planning.
• Foster a culture of innovation, accountability, and continuous improvement.

Engineering Manager II, Java, GCP

Full-stack Engineer

• Troubleshoot and resolve complex issues related to MFT infrastructure, protocols, and integrations (L2/L3 support)
• Manage and support file transfers using protocols such as HTTPS, SFTP, and point-to-point
• Perform root cause analysis (RCA) for recurring incidents and implement preventive measures
• Collaborate with cross-functional teams to resolve escalated incidents and fulfill service requests
• Monitor system health and performance, ensuring high availability and reliability of MFT services
• Develop and maintain automation scripts using Shell scripting and/or Perl to streamline operations
• Administer Linux-based systems, including patching, performance tuning, and log analysis
• Document standard operating procedures (SOPs), known error databases (KEDBs), and knowledge articles

Lead Engineer

Marketing

• Diagnose business needs, translate them into questions, and architect ways to wrangle data from multiple sources.
• Help clients understand their data and its relation to business objectives.
• Identify and interpret trends and patterns in datasets to locate influences.
• Conduct quantitative analyses (data investigations, UI analyses, data model assessments) to provide valuable insights for clients.
• Translate analytics into stakeholders’ native language and tell stories to make complex ideas simple and actionable.

Analyst, Consulting Services – Marketing Solutions

Product Designer

• Lead the scoping, ideation, and delivery of new product capabilities and enhancements across the TruIQ SaaS product suite, supporting high-growth and revenue objectives.
• Partner with Sales, Solutions, Engineering, and Data Science teams to translate strategic product requirements into executable technical solutions.
• Drive product innovation by researching, developing, and launching new capabilities leveraging the OneTru platform.
• Collaborate cross-functionally to accelerate product incubation, development, and go-to-market execution across global teams.
• Design and deliver user-centric experiences by leveraging customer insights to build intuitive product solutions.
• Engage directly with customers to validate product concepts, gather feedback, and identify unmet needs while supporting sales efforts.
• Ensure operational readiness, scalability, and reliability of product offerings.
• Define and analyze key performance metrics to measure product success and continuously improve outcomes.
• Contribute to advancing AI and machine learning capabilities within product offerings.

Principal Product Designer

Product Manager

• Develop a deep, hands-on understanding of assigned data domains, including underlying data sources, structures, and business use cases.
• Serve as the primary owner and SME for assigned credit and non-credit data domains, ensuring alignment with business priorities and strategic objectives.
• Design and define data schemas for ingestion and storage, ensuring scalability, consistency, and usability across systems.
• Monitor data domains for quality, completeness, and consistency, identifying gaps and opportunities for improvement.
• Establish data quality standards, SLAs, and KPIs for assigned data domains.
• Partner with data users to ensure data remains relevant, understandable, and effective for its intended purposes.
• Develop a strong understanding of how data is used in downstream processes, analytics, and products, and identify opportunities to maximize value.
• Lead decisions to enhance, replace, or sunset data assets as business needs evolve and drive associated impact assessments, stakeholder alignment, and communication strategies.
• Act as a connector between DAM, Solutions, and GT, translating requirements into structured data solutions.

Data Product Management Lead

Sales

• Lead an international team of specialists focused on consultative sales engagement, consumer acquisition, and solution innovation.
• Define and execute the strategic direction of the specialist sales function, partner with senior leaders across product, marketing, and regional teams.
• Ensure alignment with enterprise and international goals.

Vice President, Sales Specialist Leader – Consumer Interactive

Account Executive

• Manage and grow a ~$1M portfolio of existing accounts within an assigned territory, driving revenue through consultative account management.
• Identify and execute upsell and cross-sell opportunities within the reseller channel and existing book of business, while engaging warm leads to generate incremental revenue.
• Serve as the primary point of contact for customer inquiries, resolving issues related to pricing, products, billing, systems, compliance, and legal matters.
• Meet or exceed activity metrics (e.g., 25 calls or 1.5 hours of talk time) and coordinate cross-functional support with internal teams (e.g., Pricing, Compliance, Legal).
• Maintain accurate post-sales documentation, including call notes, follow-ups, and case management in Salesforce and other internal systems.

Relationship Account Executive

• Serve as the enterprise TPM for risk, compliance, and regulatory programs
• Own risk and regulatory initiatives that impact multiple products and technical platforms
• Define and manage cross‑organizational scope, timelines, and priorities
• Partner with Legal, Compliance, Privacy, Information Security, and Product teams to align on requirements
• Drive cross‑organizational product development
• Ensure teams understand regulatory expectations and build compliant solutions
• Assess the impact of new and changing regulations on products and platforms
• Create a framework that ensures products meet risk and compliance expectations

Product Manager, Enterprise Portfolio

• Serve as the primary strategic partner for a Tier 1 financial services client, owning overall relationship success and growth strategy
• Drive insight-to-action outcomes, translating data and analytics into actionable recommendations that improve client performance
• Lead enterprise account strategy and planning, aligning TransUnion capabilities to client priorities and long-term objectives
• Orchestrate cross-functional teams across analytics, product, technology, and delivery to ensure seamless execution
• Identify and drive new business opportunities and expansion initiatives across the full TransUnion portfolio
• Maintain strong client engagement and executive relationships, acting as a trusted advisor across multiple business lines
• Lead recurring client cadences including weekly/quarterly business reviews, strategic planning sessions, and executive updates
• Manage a high volume of priorities, continuously reprioritizing based on client and executive needs
• Influence action, holding internal stakeholders accountable to deliver on commitments and timelines
• Support a proactive transition plan from legacy owners, including shadowing and knowledge transfer from current account leadership

Senior Client Executive – Strategic Accounts

• Support customer onboarding and technical implementations/integrations of TransUnion fraud solutions
• Work directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issues
• Troubleshoot and resolve integration-related incidents affecting customer environments
• Partner with customers’ technical teams to successfully integrate APIs and services into their systems
• Monitor and manage incoming support requests and prioritize based on urgency and impact
• Participate in incident response and help restore services in case of disruptions
• Provide ongoing support for integrations, ensuring stability and performance
• Collaborate with global teams across regions (e.g., US, UK, LATAM)