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DevOps Support Engineer
TransUnionDevOps Support Engineer improving platform reliability and operational performance for TransUnion's credit products. Support 24/7 operational readiness and manage complex technical applications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting complex technical applications and large-scale data platforms, with a strong focus on automation, incident management, and effective communication with stakeholders. Proficient in scripting and operational excellence initiatives to enhance system reliability and performance.
Highest-signal resume keywords
Technical SupportCloud Platform ExperienceShell ScriptingAPI TroubleshootingIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportAutomation TechnologiesShell ScriptingAPI TroubleshootingBatch ProcessingData PipelinesMonitoring ToolsIncident ManagementOperational RunbooksService Level Agreements
Soft Skills
Analytical SkillsProblem-SolvingEffective Communication
Tools & Technologies
Google Cloud PlatformJira Portfolio ManagementBMC RemedyIT Service Management Software
Industry Keywords
Credit ProductsEnterprise-Level InfrastructureObservabilityOperational ExcellenceTechnical Documentation
Tech Stack
Tools & technologiesCloudGoogle Cloud PlatformITSMShell Scripting
About the role
Key responsibilities & impact- Support TransUnion’s United States Credit Products on the OneTru platform
- Help improve platform reliability and accelerate issue resolution
- Drive operational excellence initiatives that improve system reliability
- Partner with teams to maintain Service Level Agreements (SLAs) and Service Level Expectations (SLEs)
- Reduce manual effort through automation, tooling enhancements, scripting, and process optimization
- Improve observability and incident response
- Provide Tier 1 and Tier 2 technical support
- Lead customer onboarding support activities
- Coordinate issue resolution with internal technology teams and external vendors
- Create and maintain technical documentation, knowledge base articles, and operational runbooks
Requirements
What you’ll need- 3–6 years of experience supporting complex technical applications in a production environment
- Experience operating and supporting large-scale data platforms
- Experience working within enterprise-level infrastructure environments
- Knowledge of batch processing, data pipelines, and credit-related technology platforms
- Strong analytical, investigative, and problem-solving experience
- Experience supporting and troubleshooting Application Programming Interfaces (APIs)
- Proficiency with shell scripting and automation technologies
- Experience with cloud platforms, preferably Google Cloud Platform (GCP)
- Knowledge of monitoring, alerting, observability, and incident management tools
- Ability to communicate technical issues effectively to both technical and non-technical stakeholders
- Experience with Jira Portfolio Management or an equivalent project management software
- Experience with BMC Remedy (BMC Helix ITSM) or an equivalent IT Service Management (ISMT) software.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working arrangements
- Paid time off