Tines

Sales

• Design the future state comp model.
• Manage operations during the transition.
• Model and pressure-test.
• Partner with Finance.
• Own the system architecture.
• Set governance.
• Influence leadership.

Senior Sales Compensation Analyst

Sales Development Rep

• Prospecting outbound leads and sourcing new customer opportunities.
• Educate potential clients on how Tines' software can make their business more efficient and effective.
• Learn the Tines product and messaging.
• Learn the tools necessary to be successful: Salesforce.com, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Demandbase, etc.
• Build relationships with your Account Executive, Solutions Engineer, Marketing, and Field Leadership counterparts.
• Work directly with Account Executives to drive new customer pipeline and crush your pipeline generation targets.
• Identify and qualify new customer leads and opportunities in your market/territory through a mix of email, prospecting, social selling, and other tools.
• Create targeted prospect lists and personalize outreach to multiple stakeholders within Tines’ key prospect accounts.
• Continue to build on your core skills and product/industry knowledge.
• Demonstrate mastery of prospecting and business management by continuously meeting or exceeding your pipeline goals.
• Begin to expand your knowledge of Sales and other revenue function’s duties and responsibilities.
• Work with mentors to set goals for yourself to gain consideration for promotion.

Sales Development Representative

• Run the comp cycles. Execute monthly and quarterly commission calculations in CaptivateIQ accurately and on schedule.
• Administer the tooling. Maintain plan setup, payee assignments, quotas, crediting rules, and hierarchy, and manage the data feeds between Salesforce and the ICM platform.
• Support payees. Be the first line of support for commission queries and disputes; investigate, resolve, and document outcomes with empathy and a customer mindset.
• Keep the data clean. Maintain quota, credit, and hierarchy data and reconcile it against the CRM so calculations are right the first time.
• Report and close. Produce commission statements and standard reporting, and support period close and accruals with Finance.
• Audit and document. QA calculations, maintain clear process documentation, and flag improvement opportunities to the team

Sales Compensation Analyst

General Counsel

• Lead complex global commercial negotiations with enterprise customers, strategic partners, vendors, and channel partners
• Serve as a legal advisor on strategic commercial transactions involving security, privacy, compliance, product, and operational risk considerations
• Help design, implement, operationalize, and mature Tines’ global compliance and governance programs
• Build scalable legal and compliance processes, templates, training materials, internal guidance, and self-service resources

Lead Counsel, Commercial & Compliance

Performance Marketing

• Own the strategy, execution, and performance of paid acquisition across multiple channels
• Manage and optimize campaigns
• Serve as the strategic paid acquisition partner for Demand Generation, Growth Marketing, ABM, and Web Marketing
• Partner with Regional Field Marketing teams
• Support Revenue Marketing's acquisition goals
• Partner with Brand, Content, Product Marketing, and Web Marketing
• Own paid media reporting, performance analysis, budget recommendations
• Manage agency partners
• Continuously evaluate new channels, technologies, AI-enabled workflows

Senior Performance Marketing Manager

Engineering Manager

• Manage an engineering team of 3-6 infrastructure and software engineers.
• Support the growth and development of engineers across all levels of experience.
• Work with colleagues to plan and prioritize the projects.
• Facilitate useful communication between your team and other departments.
• Enable your team to act as the ultimate point of escalation for technical issues.
• Contribute to technical discussions, while preserving autonomy for engineers.
• Help make our engineering processes effective and efficient.
• Work on attracting and recruiting great engineers to our team.
• Foster a culture of inclusion, ambition, and collaboration.
• Maintain technical familiarity through direct work on smaller, lower-priority engineering tasks.

Engineering Manager – Government Cloud

Analyst

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals.
• Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
• Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices.
• Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment.
• Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed.
• Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates.
• Own projects. Take ownership of specific deal desk projects as assigned.
• Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Support tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.
• Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives.
• Advise Account Executives on creative deal structures that balance customer needs with company goals.
• Partner closely with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion.
• Own and manage commercial approval workflows while ensuring timely turnaround during active sales cycles.
• Identify risks within proposed deal structures and recommend appropriate solutions.
• Analyze deal trends, pricing behavior, and approval metrics to identify opportunities for operational improvements.
• Help design, document, and implement scalable commercial policies and approval frameworks.
• Mentor junior Deal Desk team members and serve as a subject matter expert on commercial processes
• Support strategic initiatives, systems enhancements, and automation projects across the quote to cash lifecycle.

Senior Desk Analyst

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
• Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
• Support reps. Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure.
• Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate well. Identify complex or non standard deals early and hand them off cleanly to the senior deal desk.
• Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.

Deal Desk Analyst

Customer Success Manager

• Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
• Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
• Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
• Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
• Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
• Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
• Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

Customer Success Manager II

Full-stack Engineer

• Design, build, and harden product features within a compliance-regulated cloud environment.
• Building features specific to AWS GovCloud users, including authentication methods required by federal agencies.
• Develop abstractions for engineering tasks to reduce friction in compliance work.
• Enable seamless feature development across commercial and government environments.
• Analyze applications for security gaps and implement necessary changes.
• Collaborate cross-functionally with product teams to solutions that meet security controls.
• Mentor engineers on secure design patterns.
• Support federal customers operating in CMMC environments.

Senior Software Engineer – Government Cloud

Backend Engineer

• Lead the technical direction for some of Tines’ most critical systems.
• Make valuable changes in our codebase in your first week, and see them live in production minutes after merging them.
• Shape how jobs and code are executed at the very heart of our application, to help us power the world’s most important workflows.
• Write and review high-quality, well-tested code to ensure that we’re creating a stable product for our customers, and a stress-free codebase for ourselves.
• Identify areas for improvement, both in our codebase and in how we work, and share the responsibility of making our team better.
• Own the problems you’re solving - and the software you write to solve them - all the way to production and beyond, responding to customer feedback to improve those solutions.
• Use your knowledge to mentor other engineers in our team, providing support and guidance to help them grow their abilities.

Staff Software Engineer – Backend

Security Engineer

• Partner with product and engineering teams to integrate security throughout the development lifecycle and drive security initiatives across our stack.
• Leverage AI and automation to scale product security coverage, matching the pace of AI-assisted development across engineering.
• Design and implement security controls and architecture that scale with our growing product portfolio.
• Conduct comprehensive security reviews and threat modeling to identify and mitigate potential vulnerabilities, including risks introduced by AI-generated code and AI-powered features.
• Contribute to our vulnerability management program, including triaging bug bounty and vulnerability disclosure reports and driving remediation efforts.
• Develop and implement automated security testing, monitoring, and response capabilities, using Tines itself, plus AI-driven tooling, to eliminate manual toil.
• Serve as an incident responder during security events and lead post-incident reviews.
• Champion security awareness and provide technical guidance to engineering teams, including best practices for secure AI-assisted development.

Senior Product Security Engineer

Product Marketing

• Own and evolve our narrative for public sector
• Build the narratives, playbooks, and resources that enable our public sector and regulated teams to be successful
• Serve as the primary product marketing contact for compliance initiatives including FedRAMP
• Partner with the platform team to deliver product launches and releases to regulated audiences
• Create the assets, including pitch decks, white papers, blogs, compliance briefs, and tech specs, that build Tines' credibility and presence in regulated markets
• Run technical trainings and equip colleagues across commercial and technical roles with everything they need to sell and win in regulated industries
• Provide technically grounded insights on our differentiation to support commercial and engineering colleagues serving highly regulated customers