Tines

Customer Success Manager

• Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts.
• Foster champions in these accounts and support customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal.
• Develop an understanding of the customer’s current state and aligning with executive and key stakeholder goals & priorities.
• Orchestrate across both customer and internal teams to bring internal resources to tailor messaging and recommendations to the customer’s specific needs and identify future-state opportunities.

Senior Customer Success Manager

Security Engineer

• Drive security projects that facilitate the business function and protect our customers, brand, & employees.
• Stay apprised of security trends and incidents to prevent similar occurrences by reviewing and implementing security controls based on lessons learned.
• Perform security reviews of infrastructure and product features ensuring high standards.
• Scale our detection and response capabilities across our environment and systems.
• Review bug bounty and external security reports for validation and recommend mitigating controls.
• Assist with security questionnaires for prospective customers.
• Support vendor security reviews before allowing access to internal data.
• Track and drive vulnerability remediation across production and corporate environments.
• Assist with security training and ensuring our employees are up to date on the latest security threats.
• Act as an escalation point for automated detections that are raised for human review.
• Proactively hunt for threats across our environment.
• Perform regular on-call duties, including incident commander responsibilities during security incidents.
• Ensure security controls are deployed and tested across cloud environments and corporate endpoints.
• Act as a technical expert for the team. Mentor and help level up junior engineers.
• Automate as much of this as possible!

Senior Security Engineer

Solutions Engineer

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT challenges that our customers face
• Create and deliver compelling presentations to prospective customers and key alliance partners as you clearly communicate the value and differentiation of Tines solutions
• Conduct discovery meetings to understand business and technical requirements and translate those to a solution that will help our customers achieve their desired outcomes
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in validation events such as proofs of concept
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences & technical competitive insights and creating new Tines automation stories from customer and partner interactions and more
• Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
• Provide strategic thought leadership by driving the strategic direction for Solutions Engineering within EMEA Region, aligning with overall business goals
• Mentor and provide guidance to other Solutions Engineers, fostering professional growth and skill development within the team
• Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation
• Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration
• Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights
• Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development
• Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption

Senior Solutions Engineer

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security operations challenges that our customers face
• Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support the greater Sales Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams

Solutions Engineer – West

• Lead a high-performing regional team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs).
• Create and execute strategies that ensure customers realize maximum value from our solutions.
• Guide the team through scaling operations, maturing processes, and navigating transformational change in a high-growth environment.
• Define and execute the North America customer success strategy in alignment with global objectives.
• Drive customer outcomes including retention, upsell, cross-sell, and advocacy.
• Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues.
• Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base.
• Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency.

Senior Director, Customer Success

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
• Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
• Drive the strategic direction for sales engineering within the Canadian region, aligning with overall business goals and objectives
• Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives
• Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team
• Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation
• Lead the design and implementation of complex automation solutions for high-profile customers, ensuring successful deployment and integration
• Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights
• Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development
• Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption

• Lead a high-performing regional team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs).
• Create and execute strategies that ensure customers realize maximum value from our solutions.
• Guide the team through scaling operations, maturing processes, and navigating transformational change.
• Define and execute the EMEA/ROW customer success strategy in alignment with global objectives.
• Drive customer outcomes including retention, upsell, cross-sell, and advocacy.
• Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues.
• Design and implement scalable processes, playbooks, and customer health frameworks.
• Champion technology adoption to increase efficiency.
• Establish operational KPIs and governance to ensure consistency and quality of delivery.
• Partner closely with Sales and collaborate with Product, Engineering, and Marketing.

Director, Customer Success – EMEA

Full-stack Engineer

• Build the right solutions to customer problems
• Make valuable code changes quickly
• Identify and fix availability risks in our systems
• Write and review high quality code
• Own problems and the software to solve them

Senior Software Engineer

Account Executive

• Build awareness and drive demand for Tines solutions by helping Enterprise users and customers derive value from the Tines automation platform in your territory
• Clearly demonstrate and articulate the capabilities, power and value of the Tines automation platform
• Manage multiple customer opportunities through the sales cycle and close complex transactions
• Working closely with channel/tech alliances in your territory to uncover and progress customer opportunities for Tines
• Uncover fresh and diverse use cases with internal resources such as your allocated BDR, Marketing and Channel Partnerships
• Actively prospect to supplement the lead flow provided by a dedicated team of Business Development Representatives
• Partner closely with our Solutions Engineering team throughout the sales cycle
• Collaborate across Tines business functions (Legal, Customer Success, Marketing, etc) to ensure a world class customer experience
• Build a strong business plan through customer, partner/channel and community ecosystems to achieve growth within your accounts and specified territory
• Work closely with Sales Leadership to develop repeatable strategies for new logo acquisition
• Deliver feedback to product and go-to-market teams on suggestions from customers and prospects
• Embody our core values of speed, simplicity and soundness in your daily work.

Enterprise Account Executive

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Sales Development Representative

• Prospect potential new customers and guide them through the full sales cycle
• Manage a book of mid-market and Enterprise accounts from prospecting through closing
• Clearly demonstrate and articulate the capabilities, power and value of the Tines automation platform to prospective and current customers
• Uncover fresh and diverse use cases to enable customers to work smarter and remove barriers
• Actively prospect to supplement lead flow provided by Business Development Representatives
• Partner closely with the Sales Engineering team throughout the sales cycle
• Collaborate across Legal, Customer Success, Marketing, and other functions to ensure a world-class customer experience
• Work closely with Sales Leadership to build business plans, develop repeatable strategies for new logo acquisition, and achieve growth within territory
• Deliver feedback to Product and Go to Market teams based on customer and prospect suggestions
• Build and maintain strong relationships with stakeholders in the Security and IT space
• Embody Tines core values of Simplicity, Speed, and Soundness in daily work

Account Executive, French Speaker

Support Engineer

• Provide technical support and consultation to customers, sales teams, and service partners; troubleshoot and diagnose complex technical issues and ensure customer satisfaction
• Providing prompt responses to and taking ownership of enterprise customers, partners, and colleagues’ queries, with an ability to build, troubleshoot, or modify workflows on calls with customers
• Assisting prospects, customers, partners, and colleagues with advanced Tines queries
• Providing deep knowledge of formulas used within Tines, as well as common patterns like pagination
• Taking ownership of escalations from colleagues as required
• Hosting regular meetings with engineers to review open tickets and escalations, as well as structured mentoring to ensure they have the technical skills they need
• Conduct case reviews and recommend development opportunities to support management
• Partnering with the marketing team for events, blogs, webinars, or write-ups as needed
• Helping shape the future of new features with detailed write-ups, feedback, ideas, and early-stage testing
• Working on specific documentation projects as well as creating, reviewing, and approving content for the Tines Explained knowledge base
• Providing on-call support for weekends and public holidays

Senior Technical Support Engineer

• Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
• Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
• Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
• Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
• Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
• Identifying issues that impact customers and/or challenges in the business and providing thought leadership in finding a customer solution or assisting in co-development of process improvement, programs and/or assets
• Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
• Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

Frontend Engineer

Senior Software Engineer, Frontend

Executive Assistant

• Manage complex calendars, schedule internal and external meetings, and coordinate across time zones.
• Take meeting notes as requested, follow up on action items, and ensure deadlines are met across multiple priorities.
• Handle confidential information with discretion and professionalism.
• Plan and orchestrate work to ensure the senior executives' priorities are met, organizational goals are achieved, and best practices are upheld.
• Collect receipts and invoices and prepare expense reports on Navan.
• Serve as the point of contact between executives and internal/external stakeholders.
• Draft, edit, and proofread executive communications.
• Ensure timely, accurate dissemination of information such as agendas, documents, and presentation materials to relevant parties.
• Coordinate complex domestic and international travel and travel-related activities, including flights, hotels, transportation, meetings and meals.
• Plan and provide on-site support for team and department off-sites, board meetings, incentive trips and client events.

Compliance

• FedRAMP Certification Efforts - Assist our FedRAMP certification program, including gap analysis, remediation planning, documentation development, and coordination with 3PAO assessors
• Maintain SOC 2 Compliance - Support continuous compliance with SOC 2 requirements, including evidence collection, control testing, and audit coordination
• Vendor Risk Management - Establish and manage a comprehensive vendor risk assessment program, evaluating security controls and compliance posture before acquisition
• Risk Assessment and Management - Conduct thorough risk analyses for systems, processes, and third-party applications, implementing appropriate controls to mitigate identified risks
• Compliance Automation - Leverage Tines automation capabilities to streamline compliance processes, evidence collection, and reporting
• Customer Security Assurance - Respond to customer security inquiries, questionnaires, and audit requests, maintaining our Trust Center with up-to-date documentation
• Policy Development and Maintenance - Review, update, and develop security policies and procedures aligned with regulatory requirements and industry best practices
• Cross-functional Collaboration - Partner with engineering, product, legal, and leadership teams to embed compliance requirements into organizational processes
• Contract Review and Management - Collaborate closely with the legal team to review contracts for security and compliance requirements, ensure appropriate security provisions are included, identify potential compliance risks, and recommend mitigating controls. Help develop standardized security language for various contract types.
• Regulatory Monitoring - Stay current with evolving compliance standards and regulatory requirements relevant to our business and customers

Senior GRC Analyst

• Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
• Create and deliver strategic presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
• Build and demo Tines Stories with customers to show value and win sales
• Manage the technical decision process with customers, setting and managing expectations in proof of value and/or evaluations
• Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
• Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
• Be a key source of market feedback into the product organization
• Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
• Support and act as a mentor to the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
• Product Expertise: Viewed as an expert in explaining complex technical issues to Architects, IT Decision Makers, and C-level personnel
• Works on multi-faceted problems that always require new and creative thinking and has latitude in making recommendations.
• Major participation in community events as a Subject Matter Expert
• Perform discovery in the most complex business and technical environments.
• Handle sensitive discovery exercises across multiple conflicting senior stakeholders.
• Present the Tines platform in conjunction with associated enterprise technologies in the most complex environments and with expert knowledge of the techniques behind the complex use cases Tines will encounter (e.g., incorporating compliance and data security controls into an architectural approach and presenting the benefits and trade offs of this approach).
• Present the Tines technical strategy and thinking in the evolution of the platform and articulate how this relates to business outcomes.
• Be a public spokesperson for Tines’s technical approach and solution in the market.
• Value Based Selling: Uses critical judgment within broad techniques, methods, and guidelines
• Acts in a leadership role for solution strategy in accounts and territories as a principal contact with senior company management
• Can operate independently in the opportunity for more than 75% of the time.
• As part of this role, will coordinate all appropriate technical resources required including Customer Success, Professional Services, Engineering, and Partners to drive execution of the technical sale.
• Coach and Mentor: Provide mentorship and active coaching to less experienced SEs on the team beyond technical capabilities to soft skills, sales skills, etc.
• Product Enhancement: Demonstrate thought leadership in the Automation and Integration domains and their evolution
• What you bring with you: 12+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company
• Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies
• Security and/or IT industry experience
• Strong skills and experience with uncovering customer needs
• Experience with delivering compelling demos to customers and winning technical evaluations
• Experience communicating with business and technical audiences
• A love for learning, open to giving and receiving feedback and passionate about making clients successful
• Project management skills and ability to deliver customer solutions
• Analytical skills and the ability to craft actionable insights from complex data
• A startup mentality with the ability to adapt in a fast-paced environment
• Ability to travel up to 30% of the time

Principal Solutions Engineer (NYC or Atlanta) 

• Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.\n• Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.\n• At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.\n• This is a remote role that must be based in PST or MST.\n• At Tines, our Technical Support team is highly regarded by our customers for their expertise, responsiveness, and commitment to customer success. Our Technical Support team is critical in providing world-class support, troubleshooting complex issues, and delivering a seamless experience for our customers. We partner closely with Customer Success, Product, and Engineering teams to drive customer satisfaction, optimize issue resolution, and enhance the overall customer experience.\n• As a Manager, Technical Support, you will be responsible for managing and growing a team of Technical Support Engineers (TSEs), ensuring the delivery of high-quality technical support, and continuously improving our support processes. You will work cross-functionally to ensure customers receive timely resolutions and exceptional service, driving customer success and operational efficiency.\n• Key Responsibilities: Lead, mentor, and coach a team of Technical Support Engineers; Continue to deliver technical support to Tines customers as part of a player/leader position; Foster a culture of technical excellence, continuous learning, and a customer-first mindset; Drive team motivation, engagement, and performance through ongoing coaching and development; Identify and implement opportunities for process improvements and automation to enhance support efficiency; Collaborate with internal stakeholders, including Customer Success, Product, and Engineering teams, to resolve complex technical issues and provide customer feedback on product improvements; Develop and track key support metrics (e.g., response times, customer satisfaction, case deflection) to measure team effectiveness and identify trends; Own the hiring and onboarding of new team members. Enhance our new hire enablement and create a world-class experience for new hires; Drive retention of top-tier Technical Support talent and maintain a positive culture within the team. Develop and deliver customer support offerings, including Federal and Enterprise support; Support the Head of Customer KES with projects and initiatives to drive performance; Encourage knowledge sharing by internal documentation, training, and enablement.\n• What You Bring: 5+ years of experience in providing technical support for enterprise software solutions; 2+ years of people management or team leadership experience on a technical support engineering team; Excellent troubleshooting and problem-solving skills, with a deep understanding of troubleshooting methodologies and best practices; Experience working with REST APIs and debugging API-related issues; Passion for working with technical customers and guiding teams to resolve complex issues; Ability to analyze support trends and implement strategies to enhance customer experience; Strong collaboration and communication skills to interact effectively with customers, internal stakeholders, and executive leadership; Familiarity with security automation, IT workflows, or related domains; Experience developing enablement content such as knowledge base articles, video tutorials, and webinars.\n• This role is an excellent opportunity to develop technical leadership skills to drive the success of a growing support team, influence product development, and contribute to the long-term success of our customers.\n• Target Annual Compensation: $130-145K

Senior Customer Success Manager

Senior Security Engineer

Senior Solutions Engineer

Solutions Engineer – West

Senior Director, Customer Success

Senior Solutions Engineer

Director, Customer Success – EMEA

Senior Software Engineer

Enterprise Account Executive

Sales Development Representative

Account Executive, French Speaker

Senior Technical Support Engineer

Customer Success Manager

Senior Software Engineer, Frontend

Executive Assistant

Senior GRC Analyst

Principal Solutions Engineer (NYC or Atlanta)

Manager, Technical Support Engineering