The Sydney Call Centre

Customer Support

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Meet performance metrics including response time and customer satisfaction.

Customer Service Agent

Call Center Representative

• Respond to customer inquiries via phone, email, or chat.
• Provide timely and accurate information regarding products and services.
• Troubleshoot and resolve customer issues with professionalism.
• Maintain detailed records of customer interactions.
• Meet daily performance metrics and call handling targets.
• Operate a computer and other office equipment, including a phone, copier, and printer.
• Occasionally move about the office to accomplish tasks; lift or move up to forty (40) pounds.

Call Center Agent

• Handle inbound and/or outbound customer calls.
• Provide accurate information and resolve customer concerns.
• Maintain professionalism and empathy in every interaction.
• Record call details and customer feedback in the system.
• Meet performance goals and adhere to call center protocols.
• Potentially submit to background/security investigations and drug screening as conditions of employment.

Call Centre Representative

• Remote Outbound Call Center Representative role for MCI (a BPO company delivering contact center services).
• Make outbound calls to existing and potential customers to promote products, services, or special offers.
• Qualify leads and schedule follow-ups as needed; meet or exceed daily call and conversion targets.
• Maintain accurate records of calls and customer interactions.
• Work-from-home (provincewide remote) position supporting North American clients.
• Role is largely sedentary, using a computer and telephone headset; occasional physical tasks up to 40 pounds.

Outbound Call Center Representative

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.
• Remote Call Center Representative working from home to provide customer support for a BPO serving North American clients.
• Work is largely sedentary with computer and headset use; occasional lifting up to 40 pounds.

Sales

• Make outbound calls to potential and existing customers.
• Present and promote products or services effectively.
• Identify customer needs and offer tailored solutions.
• Close sales and achieve performance targets.
• Maintain detailed records of calls and customer interactions.
• Operate computer and office equipment; sedentary work with some lifting up to 40 pounds.
• Complete full application on company careers page including screening questions and pre-employment test.

Outbound Sales Agent

• Remote Call Centre Sales Agent for MCI, conducting outbound and/or inbound calls to promote products and services.
• Identify customer needs and recommend suitable solutions; close sales and meet or exceed performance targets.
• Maintain accurate records of customer interactions and transactions; provide excellent customer service throughout the sales process.
• Position requires completing full application including screening questions and a pre-employment test.
• Physical requirements largely sedentary; operate computer and telephone headset; may move objects up to 40 pounds occasionally.
• Conditions of employment include authorization to work in job country and background/drug screening.

Call Centre Sales Agent

• Make outbound calls to potential and existing customers.
• Present and promote products or services effectively.
• Identify customer needs and offer tailored solutions.
• Close sales and achieve performance targets.
• Maintain detailed records of calls and customer interactions.
• Complete full application on company careers page, including screening questions and a pre-employment test.

• Remote Inbound Customer Service Representative answering inbound customer calls
• Assist with inquiries, complaints, and service-related issues
• Provide accurate information about products, services, and policies
• Document customer interactions and feedback in the system
• Follow company procedures and escalate complex issues when necessary
• Complete full application on company careers page including screening questions and a brief pre-employment test
• Work from home as part of Canada provincewide work-at-home positions for MCI BPO