The Sydney Call Centre

Customer Service Agent

The Sydney Call Centre

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

Junior

About the role

  • Respond to customer inquiries via phone, email, or chat.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and escalate issues when necessary.
  • Maintain detailed records of customer interactions.
  • Meet performance metrics including response time and customer satisfaction.

Requirements

  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Previous customer service or call center experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work independently in a remote setting.
  • Reliable internet connection and a quiet workspace.
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.