Principal Tech Support Specialist
Entrust
CloudJavaPostgresSOAP
Customer Service Agent
The Sydney Call Centre
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and escalate issues when necessary.
- Maintain detailed records of customer interactions.
- Meet performance metrics including response time and customer satisfaction.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent required.
- Previous customer service or call center experience preferred.
- Strong communication and interpersonal skills.
- Ability to work independently in a remote setting.
- Reliable internet connection and a quiet workspace.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
