General Manager, Customer Service – Mining
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Acheson • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the Divisional Director in developing and executing the Customer Service strategy in alignment with Divisions objectives.
- Foster and maintain positive, collaborative relationships with customers, internal teams, and industry stakeholders.
- Conduct regular visits to customer sites and company locations to ensure consistent service delivery and relationship management.
- Oversee financial performance including profit and loss responsibility, budgeting, and forecasting for operational areas.
- Lead the implementation of continuous improvement initiatives and monitor performance outcomes.
- Guide and oversee the customer dispute resolution process to ensure timely and effective resolutions.
- Develop managerial capabilities within the Customer Service team, ensuring alignment with divisional goals and customer expectations.
- Drive professional development, leadership growth, and succession planning for direct reports.
- Promote a culture of Health & Safety excellence and perform legislated HSE duties as required.
- Partner with Sales to promote the company’s Customer Service capability and technical expertise.
- Undertake other duties as assigned in support of divisional and company objectives.
Requirements
- Strong leadership, people management, mentoring, and coaching abilities
- Proven business and financial acumen with demonstrated success managing P&L
- Experience in the Heavy Equipment or related industrial sectors is considered an asset
- Customer-centric mindset with a track record of delivering high-quality aftermarket support
- Excellent communication skills, both written and verbal
- Working knowledge of Quality Management Systems (QMS) and Supply Chain principles
- Proficiency in project management tools and methodologies
- Demonstrated experience in risk identification and mitigation.
Benefits
- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementbudgetingforecastingcontinuous improvementcustomer dispute resolutionQuality Management Systems (QMS)Supply Chain principlesproject management
Soft skills
leadershippeople managementmentoringcoachingcommunicationcustomer-centric mindset