Centralized Call Centre Representative – Nightshift
Black & McDonald Limited
Call Centre Representative
The Sydney Call Centre
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Handle inbound and/or outbound customer calls.
- Provide accurate information and resolve customer concerns.
- Maintain professionalism and empathy in every interaction.
- Record call details and customer feedback in the system.
- Meet performance goals and adhere to call center protocols.
- Potentially submit to background/security investigations and drug screening as conditions of employment.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent required.
- Ability to begin work immediately.
- Previous call center or customer service experience is a plus.
- Strong communication and multitasking skills.
- Comfortable working independently in a remote environment.
- Reliable internet connection and a quiet workspace.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening (does not apply in Canada).
