The Sydney Call Centre

Call Centre Representative

The Sydney Call Centre

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

Junior

About the role

  • Handle inbound and/or outbound customer calls.
  • Provide accurate information and resolve customer concerns.
  • Maintain professionalism and empathy in every interaction.
  • Record call details and customer feedback in the system.
  • Meet performance goals and adhere to call center protocols.
  • Potentially submit to background/security investigations and drug screening as conditions of employment.

Requirements

  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Ability to begin work immediately.
  • Previous call center or customer service experience is a plus.
  • Strong communication and multitasking skills.
  • Comfortable working independently in a remote environment.
  • Reliable internet connection and a quiet workspace.
  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening (does not apply in Canada).