Call Center Representative

• Investigates potential credit card fraud cases based on information received from the fraud detection system
• Analyzes account history, including payment and transaction history
• Contacts customers and merchants to obtain information regarding fraudulent charges
• Maintains accurate and complete documentation of all information necessary for the investigation
• Responds to account inquiries per hour providing merchants and cardholders with standard responses to alerts
• Assists with lost stolen reports, including blocking and transferring accounts
• Builds credit card replacement orders and completes shipping materials
• Builds knowledge to identify fraudulent credit card activity through training and research

Bilingual Call Center Representative – French/English

Contact Center Representative, Bilingual (French and English)

Call Center Supervisor, Medical Information

Inside Sales Representative – Call Center

Cloud Contact Center Implementation Specialist

Centralized Call Centre Representative – Nightshift