Scheduling Specialist, Healthcare Call Center
FONEMED
Bilingual Call Center Representative – French/English
Global Payments Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$19 per hour
Job Level
Junior
About the role
- Investigates potential credit card fraud cases based on information received from the fraud detection system
- Analyzes account history, including payment and transaction history
- Contacts customers and merchants to obtain information regarding fraudulent charges
- Maintains accurate and complete documentation of all information necessary for the investigation
- Responds to account inquiries per hour providing merchants and cardholders with standard responses to alerts
- Assists with lost stolen reports, including blocking and transferring accounts
- Builds credit card replacement orders and completes shipping materials
- Builds knowledge to identify fraudulent credit card activity through training and research
Requirements
- 6-12 months of employment experience
- Contact center or banking/financial services experience preferred but not required
- Bilingual in English and French
- Must be eligible to work full time in Canada
- High School Graduate
- Able to maintain customer service standards during high-pressure situations
- Strong analytical skills to troubleshoot issues
Benefits
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Volunteering opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud detectionaccount analysisdocumentation maintenancecustomer servicetransaction history analysiscredit card replacementlost stolen report processingshipping materials preparationbilingual communication
Soft skills
analytical skillstroubleshootingcustomer service standardshigh-pressure situation management
Certifications
High School Graduate