Call Center Agent

Five Star Franchising

full-time

Posted on: 10/14/2025

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Mid-LevelSenior

About the role

Answer continuous incoming and place outgoing customer calls regarding billing issues, product problems, service questions and general client concerns, and appointment setting
Resolve any scheduling issues or concerns, reschedule as needed
Document and update customer interaction within the customer relationship management (CRM) system

Ability to take continuous incoming and place outgoing customer calls
Responsible for maintaining a high level of professionalism with clients
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Identify and escalate priority issues when necessary
Confirm, plan, and route appointments
Enter customer leads with detailed and accurate information
Resolve any scheduling issues or concerns, reschedule as needed
Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
Initiate outbound calls for digital advertising sales leads generated
Document and update customer interaction within the customer relationship management (CRM) system
Overcome objections from a potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
Exceed customer service expectations by providing an outstanding experience to every potential customer
Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality
Promote teamwork through consistency, reliability, and group cohesiveness