Five Star Franchising

Sales Development Rep

• Serve as the first point of contact for prospective customers across multiple marketing channels
• Build rapport quickly and confidently guide customers through the sales qualification process
• Ask thoughtful questions to understand customer needs and recommend the best next steps
• Overcome objections regarding scheduling, pricing, timing, and services while maintaining a consultative approach
• Schedule qualified appointments for our sales teams, maximizing every opportunity
• Handle a high volume of inbound and outbound calls while delivering an exceptional customer experience
• Accurately document conversations and customer information within our CRM
• Collaborate with internal teams to ensure seamless customer experiences from initial contact through appointment completion
• Resolve scheduling conflicts and customer concerns with professionalism and urgency
• Identify priority situations and escalate when appropriate
• Meet and exceed key performance metrics related to quality, productivity, appointment conversion, and customer satisfaction
• Stay knowledgeable on company services, promotions, and sales strategies

Sales Development Representative