Five Star Franchising

Call Center Representative

• Answer customer calls regarding billing issues
• Maintain professionalism with clients
• Update customer information in the database
• Identify and escalate priority issues
• Confirm, plan, and route appointments
• Enter customer leads with accurate information
• Resolve scheduling issues or concerns
• Answer inbound calls from lead generation channels
• Initiate outbound calls for digital advertising sales
• Serve as a point of contact for potential customers

Call Center Agent