Inbound Customer Service Representative

The Sydney Call Centre

full-time

Posted on: 8/31/2025

Location: 🇨🇦 Canada

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Junior

About the role

Remote Inbound Customer Service Representative answering inbound customer calls
Assist with inquiries, complaints, and service-related issues
Provide accurate information about products, services, and policies
Document customer interactions and feedback in the system
Follow company procedures and escalate complex issues when necessary
Complete full application on company careers page including screening questions and a brief pre-employment test
Work from home as part of Canada provincewide work-at-home positions for MCI BPO

Must be 18 years or older
High school diploma or equivalent required
Previous customer service or call center experience preferred
Strong verbal communication and active listening skills
Ability to work independently in a remote setting
Reliable internet connection and a quiet workspace
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening (Does not apply in Canada)