Customer Service Specialist
NinjaHoldings
Spring
Inbound Customer Service Representative
The Sydney Call Centre
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Remote Inbound Customer Service Representative answering inbound customer calls
- Assist with inquiries, complaints, and service-related issues
- Provide accurate information about products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues when necessary
- Complete full application on company careers page including screening questions and a brief pre-employment test
- Work from home as part of Canada provincewide work-at-home positions for MCI BPO
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
- Reliable internet connection and a quiet workspace
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (Does not apply in Canada)
