Centralized Call Centre Representative – Nightshift
Black & McDonald Limited
Job Level
Junior
About the role
- Respond to customer inquiries via phone, email, or chat.
- Provide timely and accurate information regarding products and services.
- Troubleshoot and resolve customer issues with professionalism.
- Maintain detailed records of customer interactions.
- Meet daily performance metrics and call handling targets.
- Operate a computer and other office equipment, including a phone, copier, and printer.
- Occasionally move about the office to accomplish tasks; lift or move up to forty (40) pounds.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent required.
- Ability to start work immediately.
- Previous call center or customer service experience is a plus.
- Strong communication and multitasking skills.
- Comfortable working independently in a remote setting.
- Reliable internet connection and a quiet, distraction-free workspace.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
