The Standard

Call Center Representative

• Respond to customer inquiries, providing clear and accurate information about products and services
• Research and resolve member issues, escalating when needed to meet service timelines
• Ensure customer satisfaction through effective communication, de-escalation, and follow-up
• Collect and analyze customer feedback for process improvement
• Support division projects related to customer service activities and administrative functions

Contact Center Representative

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring members have a positive experience with our products and services
• Answer product-related questions, conduct research, and guide members through procedures
• Help resolve issues, escalate when necessary, and follow up with clients to ensure satisfaction
• Utilize various tools and systems to maintain high standards in service quality and customer satisfaction

Bilingual Contact Center Representative

Director

• Oversee multiple strategic programs/projects simultaneously; while ensuring on-time delivery, proper issue tracking and escalation, status reporting, change management, stakeholder engagement as well as budget and resource capacity tracking
• Collaborate with enterprise leaders and peers to determine program/project prioritization and timing, ensuring alignment with strategic goals and maximizing enterprise value
• Lead and mentor professional individual contributors through training, development, and coaching, fostering growth and performance
• Gather information from across the organization and turn complex topics into actionable work for delivery teams
• Expertly translate detailed plans and daily work into communication material suitable for executive audiences
• Gain detailed understanding of the program and delivery teams’ work so that you can anticipate and manage risks and issues
• Ability to function within confidential agreements with a high focus on compliance

Corporate Development Director – Projects and Programs

Learning and Development

• Make a difference in the lives of others
• Uphold legacy of financial stability while investing in new technologies
• Focus on operational excellence

Learning & Development Specialist IV – National Accounts

Analyst

• Investigate, evaluate, and determine eligibility for disability claims by analyzing medical, occupational, and policy data to ensure accurate and timely benefit decisions
• Develop and implement claim management strategies to monitor liability, manage claim duration, and adapt to evolving claimant conditions
• Communicate proactively with claimants, policyholders, and internal partners to resolve inquiries, provide updates, and ensure positive customer experience
• Collaborate with cross-functional teams and stakeholders to support client servicing, reporting, renewals, and continuous operational improvements
• Meet or exceed performance objectives by adhering to timelines, maintaining accuracy, and actively contributing to team and departmental initiatives

Disability Benefits Analyst – CTA

• Plan, organize, and manage several requests for proposals (RFPs) of varying complexity, priority, and risk
• Lead and project manage the RFP process in a fast-paced, deadline-oriented work environment
• Utilize project leadership and relationship skills to gather correct information for RFP questions
• Develop final presentation materials and proposal deliverables that are compliant, competitive, and compelling based on solicitation-specified requirements

Proposal Analyst III

Compliance

• Monitor, analyze, and interpret federal, state, and local statutory leave and disability regulations (e.g., PFML, Temporary Disability, Paid Sick Leave).
• Assess business impact and communicate implications to stakeholders.
• Perform compliance monitoring, testing, and control assessments.
• Identify risks, conduct root cause analysis, and recommend remediation strategies aligned with regulatory requirements.
• Draft, update, and maintain policies, procedures, job aids, training materials, and compliance guidance to support consistent and compliant operations.
• Attend industry trade calls to monitor and document meeting conversations.
• Provide subject matter expertise and consultative guidance to business units on compliance initiatives, including program design, implementation, and ongoing administration.
• Support internal audits, regulatory examinations, and external reviews by organizing documentation, responding to inquiries, and assisting with corrective action plans.

Senior Compliance Analyst – PFML

Actuary

• Owning the development and enhancement of AXIS models and processes supporting VM-22 valuation and communicating results to senior management.
• Design and implementation of model improvements, including structure, assumptions, and runtime optimization.
• Leading methodology decisions related to VM-22 interpretation and implementation and driving model governance (change management, controls, validation readiness).
• Partnering with valuation, pricing, FP&A, and investment management to ensure consistency and usability of results.
• Analyzing model output to identify drivers, limitations, and opportunities for improving model performance and scalability (automation, workflow, cloud integration where applicable).
• Staying current on VM-22 regulatory developments and translating into model changes.
• Provide mentorship and project leadership to core VM-22 team as well as partner organizations

Senior Actuary – Individual Annuities

Financial Planning and Analysis

• Regularly monitor and analyze all operating expenses, ensure expenses are booked accurately and in a timely manner, review and approve invoices
• Prepare accurate journal entries for month-end close
• Perform in-depth analysis of operating expenses to identify key drivers and trends impacting costs
• Prepare comprehensive expense reports with variance analysis, highlighting areas of concern and potential cost-saving initiatives
• Utilize financial systems to streamline the preparation of financial reports
• Participate in the annual budgeting process by providing input on expected operating expenses
• Regularly review and update forecast projections based on changing business conditions
• Prepare insightful presentations for business partners, highlighting key financial metrics and actionable recommendations
• Establish and maintain collaborative relationship within the organization

Financial Analyst

• Update projection models; review model output and communicate results
• Document existing processes along with ideas for model/assumption refinements and process improvements
• Collaborate with subject matter experts within the employee benefits division to ensure projections are aligned with company operations and expectations
• Promote a culture of continuous improvement by identifying ways to enhance and streamline our processes
• Contribute to the preparation, review, and analysis of various reports related to team projections

Actuarial Associate II – EVB Modeling

Risk

• The Director, Corporate Governance provides strategic leadership and oversight of the company’s corporate governance operations
• Responsible for maturing the governance framework, advising on governance issues, preparing board materials, subsidiary management, and ensuring alignment with regulatory requirements, industry best practices, and organizational strategy
• Partners closely with senior executives, the Corporate Secretary, and board members
• Serves as a trusted advisor to senior leadership and the board on governance matters and leads initiatives that strengthen governance processes, mitigate risk, and enhance organizational integrity
• Leads and develops a team of corporate governance professionals, driving operational excellence, continuous improvement, and strong cross-functional collaboration across the enterprise

Director, Corporate Governance

Manager

• Responsible for leading a client management team for the small case market (under 100 lives).
• Partner with sales and operations leaders across the Employee Benefits division to provide an effective, efficient service experience for our customers and brokers that is representative of our culture.
• Model and promote customer service excellence.
• Monitor and ensure proper operation of customer engagement, experience, satisfaction, and retention while coaching and developing employees to greater levels of success.
• Monitor, evaluate, and provide feedback on employee’s performance.
• Coach and develop team to ensure that individual and department KPIs are achieved.
• Develop and leverage interdepartmental relationships focused on ensuring balanced and effective outcomes in service to the customer experience.
• Monitor metrics and adherence measurements to balance workloads, productivity and quality.
• Analyze trends to develop and execute strategies designed to improve customer satisfaction, efficiency, and retention.
• Participate/lead department and organizational sponsored projects.
• Responsible for managing the work environment, identifying workforce needs and ensuring alignment with corporate manager expectations, values, and vision.

Manager – Small Case Client Management

Sales

• The Manager, EB Sales Analyst is a strategic and people-focused leader responsible for driving sales execution, team performance, and profitable growth.
• This role leads a team of Sales Analysts who support producers, customers, and internal partners by coordinating the delivery of products and services, strengthening client and producer relationships, and helping position new business competitively.
• Coach to effective and productive relationship management and collaboration with producers, customers, service managers, RSVPs, sales reps & sales managers, home office and field office relationships; inclusive of data sharing and expectation setting.
• Educate and develop team on proper consulting on pricing and product promotions.
• Plan and organize training on systems and tools for sales teams.
• Lead team huddles.
• Identify and partner with team on individual and unique development opportunities, both professional and job specific.
• Create a performance based, incented workforce by analyzing, evaluating, and leading the team toward meeting sales metrics goals (growth and profitability), and performance goals specific to True Group opportunities and sold cases.
• Develop reporting and analytics that support planning and forecasting as to adhere to established guidelines for customer responsiveness and work timeliness and accuracy.
• Audit and monitor individual and team results regularly; redirect strategies as needed to meet financial objectives for profit and growth.
• Manage team workload/capacity and lead effective processes inclusive of new and inforce competitive proposals, customer desired plan designs, product options and census requirements as well as the coordination of sold case transition for non-credible cases.

Employee Benefits Sales Manager

• Develops and facilitates financial management programs that draw the link between financial, operational and business strategy to drive measurable results
• Partners with the business to implement key processes and tools that ensure transparency, collaboration and discipline in decision-making and monitors effectiveness through the tracking of key measures
• Effectively advises and influences the business on a wide variety of business issues and leads positive change internally
• Conceptualizes solutions and develops alternatives to complex problems with a broad perspective applied to decision making
• Highly sought-after by the business to provide depth and breadth of consultation
• Experience analyzing and influencing outcomes of operational efficiency initiatives (i.e. benchmarking, Lean, structured problem solving, etc.)
• Develops complex financial models and analysis using advanced analytical techniques and financial systems
• Articulates complex and/or complicated issues with a high level of skill, including the ability to extract and articulate key business issues in a manner that is meaningful to the audience
• Mentors junior analysts and helps educate leadership and management on strategic Finance topics such as cost-benefit, return on investment, resource analysis, cost competitiveness

Senior Strategic Financial Analyst

• Provide consultative sales services to our partners – focused on educating customers on our retirement products and services.
• Work collaboratively with the internal retirement plans sales team to ensure customer retention and satisfaction.
• Develop and manage a large territory, uncovering new sources of business.
• Ensure quota attainment to attain sales targets and drive customer satisfaction, utilizing the full range of resources The Standard provides.
• Continually improve product knowledge, sales skills and competitive intelligence knowledge to effectively compete in your assigned market.
• Proactively seek out opportunities to mentor others and improve practices to enhance the success of the local, regional and national sales team(s).