The Standard

Claims Specialist

• Manage claim intake, review, and communication across both digital and paper channels.
• Verify eligibility, analyze coverage details, and adjudicate supplemental insurance claims.
• Complete the full payment process, including distribution, authorization, and lost‑check resolution.
• Apply claim management strategies to ensure accurate payments and appropriate financial outcomes.
• Participate in continuous improvement efforts by identifying issues, sharing customer insights, and supporting workflow enhancements.

Claims Examiner

Data Analyst

• Establish strong business partnering relationships with IT leaders to promote open dialogue regarding operating model efficiency, financial impact and performance to ensure that decision makers have the insights necessary to optimize the cost and value of IT services
• Effectively communicate financial and operational insights IT leadership as part of monthly department reviews to ensure timely identification and understanding of critical issues impacting performance
• Provide ongoing financial modeling expertise to senior IT leaders to support resource management, capital investment and procurement decisions
• Interface regularly with IT Accounting team to review results and ensure timely booking of expense accruals, asset deployments, resource time, and business unit allocations
• Align quarterly planning information in Apptio Target Process to IT delivery and financial performance metrics to more clearly communicate key drivers of enterprise allocated expenses to business units
• Partner with TBM Analytics teams to detail requirements, execute user test and validate the accuracy of Apptio reporting, or dashboard solutions deployed to IT users
• Leverage Apptio platform capabilities to educate IT leaders and increase Business Unit awareness of the Total Cost of Ownership for IT Services. This may include reviewing operational, benchmark and other productivity metrics related to IT products and services
• Operationalize loading and reviewing of forecasting, budget, and actuals data in Apptio IT Planning on a timely basis

Senior IT Finance & Analytics Analyst

Full-stack Engineer

• Build highly scalable and reliable APIs, services and applications that enables custom AI (ML & GenAI) capabilities to be used by other enterprise systems
• Develop intuitive, user-friendly interfaces with React or Angular to ensure seamless user experiences across AI-driven applications
• Contribute to innovation and development of best-in-class patterns and methodologies that can be used to drastically evolve business processes as we know it
• Develop and maintain automated CI/CD pipelines for application deployment, ensuring scalability, reliability, and efficiency
• Play a crucial role in driving The Standard’s AI and user experience initiatives, advancing software engineering and UI/UX practices

Software Engineer III

Backend Engineer

• Define Platform Architecture: Lead the design and evolution of the Enterprise Data Platform (EDP), establishing standards, integration patterns, and ensuring system interoperability.
• Drive Modernization: Guide platform evolution, improving scalability, reducing technical debt, and shaping technology lifecycle and adoption.
• Enable Engineering Teams: Provide technical leadership through reference architectures, reusable patterns, and architectural guardrails; mentor engineering teams.
• Collaborate Cross-Functionally: Partner closely with Product Architects and collaborate across engineering and data teams to align platform and product outcomes.
• Promote Adoption & Standardization: Drive consistent platform usage, influencing teams to adopt standardized solutions and reduce fragmentation.
• Ensure Governance & Risk Alignment: Align platform architecture with security, compliance, and governance requirements; proactively identify and mitigate risks.
• Align with Enterprise Architecture: Ensure consistency with enterprise standards and represent the platform in architecture forums.

Platform Architect V – Enterprise Data Platform

Product Manager

• Represents leaders, stakeholders, and the customer, on a technology team that frequently, reliably and continuously delivers value-added solutions to the business
• Regularly engages with leaders and stakeholders to understand and advocate for data, reporting, analytics needs
• Collaborates daily with the technology team to manage delivery and direct work at both strategic and tactical levels
• Works closely with leadership and stakeholders to identify, prioritize, and scope data and analytics initiatives based on business strategy and operational needs
• Develops strong business cases with cost-benefit analysis to effectively engage and motivate diverse audiences
• Leverages knowledge of business and technology environments to identify automation and AI opportunities that support strategic goals and drive business growth
• Partners directly with technical teams to design and deliver integrated, scalable, and well governed data solutions

Product Owner – Data & Analytics

Content Manager

• Responsible for building and sustaining a cohesive answer engine optimization (AEO) strategy
• Combines storytelling with technical and analytical expertise to translate audience insights into actionable strategies that increase search visibility, brand awareness, and engagement
• Uses subject matter expertise to collaborate in defining and leading the digital content vision, strategy and execution
• Operates with a high degree of independence and leadership to drive measurable outcomes by collaborating and partnering closely with cross-functional teams
• Partners to develop and maintain information architecture, governance, editorial operations, and ongoing optimization processes
• Drive innovation for a cohesive digital, content ecosystem that aligns with the enterprise strategy, buyer journey and brand positioning
• Serve as the internal AEO expert and strategic partner, explaining the “why” behind strategic content decisions to drive adoption of new digital content practices, and ways of working across teams
• Create partnerships, influences and educates to raise overall organizational knowledge and capability
• Optimize web pages for SEO, and ensures content supports credibility signals appropriate for enterprise B2B decision-making
• Refine information architecture, taxonomy, and content modeling to improve findability and reuse
• Partner with UX and development to ensure content is structured and machine-readable
• Apply digital content strategy into a practical operating model to include establishing and/or applying editorial standards, brand voice/tone, page patterns, QA checklists, review workflows and content governance models that scale across internal teams
• Own the editorial roadmap and content refresh strategy
• Use content analysis and editorial skills, serve as a hands‑on contributor for priority pages while setting standards, partnering and enabling others to scale content production while maintaining consistency and compliance
• Synthesize data across sources, analyze and identify opportunities to impact discoverability, engagement, conversion and socialize findings

Senior Digital Content Strategist

Compliance

• Support the design, implementation, and ongoing maturity of an enterprise-wide privacy program aligned with regulatory requirements and business objectives.
• Drive consistency in the application of privacy requirements across business units and functional areas
• Provide practical, risk-based guidance to business units on privacy practices, compliance requirements, and emerging privacy and AI risk.
• Translate complex regulatory requirements into actionable business practices and operational controls.
• Provide operational guidance on global and US privacy regulations, including HIPAA, CPRA/CCPA
• Build strong relationships with stakeholders to promote proactive engagement on privacy matters.
• Partner with cross-functional teams to embed privacy into new and existing initiatives.
• Support development of privacy impact assessments (PIAs) and risk assessments to identify and mitigate potential privacy risks

Privacy Compliance Consultant

Account Executive

• Serve as the key liaison between producers, customers and the company to drive sales goals and personal success
• Develop and manage a large, dynamic territory, which includes a full range of business, from long-established producers to significant growth opportunities
• Effectively utilize the full range of resources we provide to ensure quota attainment, including a full, locally based service team, home office service groups, marketing and development resources, expertise of peers, Managers etc. to attain sales targets and drive customer satisfaction
• Develop and continually improve product knowledge, sales skills, and competitive intelligence via both personal and formal development plans and utilize to compete effectively in the local market

Sales Representative – Employee Benefits

Analyst

• Plan, organize and manage requests for proposals, RFP’s or RFI’s of varying complexity, priority and risk that aid the company in the acquisition of new business and retention of current clients.
• Lead the proposal, RFP and RFI process in a fast-paced, deadline-oriented work environment.
• Use strong leadership, organizational, issue resolution, interpersonal, and time management skills to foster collaboration between different business units.
• Respond to questions relating to our business and offered insurance products and services.
• Interact with sales staff, marketing, legal, underwriting, actuary and other Subject Matter Experts (SME) in the creation of accurate, customer-facing material.
• Develop final presentation materials and proposal deliverables that are compliant, competitive, and compelling based on solicitation-specified requirements.

Proposal Analyst II

• Own the end-to-end operating model (calendar, workflow, roles/hand-offs, service levels) for corporate tax and government reporting deliverables to ensure on-time completion and readiness for technical review/sign-off
• Define required data sets, drive reconciliations to the general ledger/financial statements, and maintain traceable support for filings and reporting
• Coordinate timelines, inputs, dependencies, and quality checks across team members and external providers
• Serve as business owner for tax data and tax technology (and upstream finance sources): define data standards, govern inputs/outputs, and ensure end-to-end traceability from source data to filings and reporting
• Identify and execute opportunities to reduce manual effort and improve reliability through standardization, automation, and stronger controls
• Design and maintain an effective control framework across end-to-end tax and government reporting processes: define key and operating control points, review standards, documentation requirements, and evidence retention to support internal/external assurance
• Lead the tax operations service model across Tax, Accounting/Finance, Finance Technology, affiliates, and external providers with clear communication and documentation
• Develop and implement training procedures; coach and develop team members, set standards, and provide feedback to ensure high-quality, compliant, and sustainable delivery

Tax Manager – Technology & Transformation

• Gather and confirm sold‑case information from sales, producers, and customers.
• Submit accurate group data to Policyholder Services and partner through the scrub process.
• Lead customers through contract review, billing setup, and use of service tools like AdminEase.
• Install new groups and transition them to the assigned Account Specialist.
• Bring customer insights to continuous improvement efforts and collaborate on process enhancements.

Implementation Analyst

Implementation Specialist

• Develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers
• Drive and develop a customized implementation plan for each new national, mid-market, or regional account
• Serve as point person, both internally and externally, to ensure efficiency and consistency throughout implementations
• Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions
• Effectively convey diverse client needs and requests internally
• Drive the resources needed for successful implementations
• Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests
• Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

Implementation Manager I – Voluntary Benefits

Customer Support

• Consult and advocate for The Standard’s customers by leveraging customer experience data, including current customers, market research and competitive intel, to influence prioritization of activities and initiatives
• Collaborate cross functionally with stakeholders to collect, analyze and share feedback across the organization to drive action and results
• Create strong partnerships with key business stakeholders to build relevant stories to improve the customer
• Develop views of customer journeys through customer research, persona creation and service blueprint definition, drawing upon your robust understanding of customer experience as a practice
• Architect and manage complex, omnichannel journeys, ensuring seamless, personalized experiences across touchpoints
• Define, develop and measure performance indicators aligned with our overall experience metrics to continuously refine and improve the customer experience across journey phases and moments of truth
• Design and implement systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement
• Share insights and results on a regular basis, using creative methods and engaging storytelling to increase understanding and prioritization of customer experiences
• Identify friction points in the customer lifecycle and drive solutions that improve data quality, flow and timeliness
• Contribute to a customer-centric culture by developing a range of activities, communication practices and training modules that enable the practice of experience management, e.g., research briefs, experience artifacts and analysis frameworks

Senior Customer Experience Consultant

Business Intelligence Developer

• Analyze business problems using internal and external data to identify trends, patterns, and key drivers
• Translate business needs into reporting specifications and develop solutions for presenting information clearly and effectively
• Build and maintain queries, reports, and dashboards to support projects and operational decision‑making
• Partner with internal teams to research and resolve data‑related inquiries of moderate complexity
• Contribute to continuous improvement efforts, including process enhancements, team knowledge‑sharing, and best‑practice development

Business Intelligence Analyst II

Client Partner

• Partner closely with our National Account Consultant team to provide exceptional customer service and support to your assigned National Account customers for Absence, STD, LTD, Life, AD&D, Supplemental Accident, Critical Illness and Hospital Indemnity products
• Cultivate meaningful, effective relationships with policyholders and producers through responsive communication, problem resolution and exceeding customer expectations
• Work closely with clients to understand their needs and concerns, acting as a liaison between internal home office departments and the clients to initiate plan improvements and resolve administrative inconsistencies, ensuring the best possible outcomes for all parties involved
• Research and respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claim escalations, contract issues and other group Life, Disability, Absence and Supplemental Insurance related requests
• Provide reports to policyholders and brokers on claims, utilization, billing, etc. as needed and requested
• Facilitate the enrollment process, which will involve preparation of enrollment materials, ensuring accuracy and working with our internal teams to print materials and meet with our benefit counselors to educate them on our product offerings
• Participate in various projects or initiatives