Contact Center Representative

The Standard

Customer service role at The Standard, assisting clients with inquiries and issue resolution for their financial products. Requires problem-solving skills and customer-centric approach.

Posted 6/23/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries, providing clear and accurate information about products and services
Research and resolve member issues, escalating when needed to meet service timelines
Ensure customer satisfaction through effective communication, de-escalation, and follow-up
Collect and analyze customer feedback for process improvement
Support division projects related to customer service activities and administrative functions

Requirements

What you’ll need

High school diploma or equivalent; Associate degree preferred
2+ years of customer service or telephonic experience
Familiarity with company policies and service procedures
Strong communication and problem-solving skills
Experience in a contact center environment
Proficiency with customer service technologies and systems
Ability to work in a fast-paced environment and manage multiple tasks

Benefits

Comp & perks

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetelephonic experienceproblem-solvingprocess improvement

Soft Skills

communicationde-escalationcustomer satisfactionmulti-tasking

Certifications

high school diplomaAssociate degree