Bilingual Contact Center Representative

The Standard

Bilingual Contact Center Representative providing exceptional customer service at The Standard. Responsible for resolving inquiries and ensuring member satisfaction through effective communication and support.

Posted 6/23/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring members have a positive experience with our products and services
Answer product-related questions, conduct research, and guide members through procedures
Help resolve issues, escalate when necessary, and follow up with clients to ensure satisfaction
Utilize various tools and systems to maintain high standards in service quality and customer satisfaction

Requirements

What you’ll need

High school diploma or equivalent; Associate degree preferred
2+ years of customer service or telephonic experience
Bilingual in Spanish and English
Strong communication and problem-solving skills
Experience in a contact center environment
Proficiency with customer service technologies and systems
Ability to work in a fast-paced environment and manage multiple tasks

Benefits

Comp & perks

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetelephonic experiencebilingualproblem-solvingcontact center experiencecustomer service technologiesfast-paced environmentmulti-tasking

Soft Skills

communicationcustomer satisfaction

Certifications

high school diplomaAssociate degree