Manager – Small Case Client Management

The Standard

Lead client management team for small case market, collaborating with sales and operations leaders at The Standard. Enhance customer satisfaction and operational efficiency while mentoring staff.

Posted 6/10/2026full-timeRemote • Florida, North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for leading a client management team for the small case market (under 100 lives).
Partner with sales and operations leaders across the Employee Benefits division to provide an effective, efficient service experience for our customers and brokers that is representative of our culture.
Model and promote customer service excellence.
Monitor and ensure proper operation of customer engagement, experience, satisfaction, and retention while coaching and developing employees to greater levels of success.
Monitor, evaluate, and provide feedback on employee’s performance.
Coach and develop team to ensure that individual and department KPIs are achieved.
Develop and leverage interdepartmental relationships focused on ensuring balanced and effective outcomes in service to the customer experience.
Monitor metrics and adherence measurements to balance workloads, productivity and quality.
Analyze trends to develop and execute strategies designed to improve customer satisfaction, efficiency, and retention.
Participate/lead department and organizational sponsored projects.
Responsible for managing the work environment, identifying workforce needs and ensuring alignment with corporate manager expectations, values, and vision.

Requirements

What you’ll need

Required education: High school diploma or equivalent
Preferred education: Bachelor’s degree in Business Administration or related field
Required experience: 3-5 years of experience in supervision, preferably in the employee benefits or group insurance field or the equivalent combination of education and/or relevant experience
Required professional licensure or certification: Life and Disability insurance license for resident state within assigned territory and the State of New York. License must be obtained within 6 months of hire date and kept current by meeting all continuing education, payment and other state DOI requirements

Benefits

Comp & perks

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagementcustomer satisfactionperformance evaluationKPI managementtrend analysisstrategy development

Soft Skills

leadershipcoachingteam developmentinterdepartmental collaborationcommunication

Certifications

Life and Disability insurance license