The Parts Authority

Supply Chain

• Support the Warehouse Manager and assists in all activities relating to warehouse operations for the assigned location, including implementation of strategic departmental initiatives and meaningful metrics to effectively manage, perform, and monitor all aspects of warehousing, logistics, and inventory management.
• Act as facility manager in the absence of the primary Warehouse Manager;
• Supervise Outbound and Inbound Warehouse Managers when necessary
• Verify customer service goals are continuously met
• Help receive, analyze and react to daily status reports across all distribution center functional areas
• Facilitate routing of deliveries to customers and stores to find the most efficient route.
• Plan routes for shuttles that travel between (hub) warehouses and stores (spokes)
• Aid in the analyzing of data on deliveries and transportation between hub warehouse and stores and recommend/implement improvements
• Communicate and collaborate effort of ensuring dock to stock for most lines within 72 hours
• Audit and adjust processes and oversee employee productivity metrics
• Formulate and enforce picking goals for each area/zone of the warehouse
• Work with purchasing to develop and implement procedures for unloading orders from vendors and stocking them on our shelves
• Ensure trucks/trailers are efficiently and accurately loaded/unloaded to support the efficient movement of goods and materials to their destinations to fulfill commitment to our customers and support sales objectives
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles
• Lead and supervise a team of managers to include supervision of Outbound and Inbound Warehouse Managers in absence of the primary Warehouse Manager
• Recommend adjustments for staffing across multi-functional platforms when timelines are in jeopardy and plan staffing/workflow according to dynamic market changes
• Assist in assigning staff to individual warehouse jobs, and help develop and implement improvements in job staffing, including incorporating time studies.
• Identify, motivate, mentor and develop high performers
• Train, develop and motivate all team members
• Provide valuable and actionable feedback to team members during review periods and ongoing for consistent team growth.
• Hold team members accountable to high productivity metrics; coach for improvement as needed.
• Oversee operations
• Provide guidance and recommendations to warehouse manager on warehouse budget, operating expenses and project capital expenditures (as necessary)
• Reinforce 5S warehouse principles are administered and followed on a routine basis
• Support a meticulous standard for cleanliness, organization, and safety throughout the warehouse
• Foster a safe working environment.
• Reassure that safety and compliance practices meet DOT and OSHA standards
• Frequently communicate with warehouse manager and when necessary executive level management
• Manage carrier (FedEx, UPS, USPS, etc.) and local (contract) delivery relationships
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Assistant Warehouse Manager

General

• Build and maintain productive, long-lasting relationships with existing customers.
• Close sales to achieve goals and drive growth.
• Work with customers in a courteous and professional manner.
• Get to know our customers and understand their needs.
• Locate hard-to-find parts and negotiate with vendors for the best deals.
• Provide precise quotes and follow up with customers to ensure orders are placed.
• Track lost sales and promote company specials.
• Assist colleagues when needed and foster new sales opportunities.
• Fulfill customer orders from various sectors, including installers, fleets, municipalities, and car dealerships.

Auto Parts Counter Professional

Associate

• The warehouse associate is responsible for receiving, labeling, and storing incoming shipments.
• Assessing stock for damages.
• Keeping a concise record of inventory.
• Accurately filling customer orders.
• Picking of parts to fulfill orders.
• Receiving, processing, labeling, and storing incoming stock.
• Maintaining clear records on all inventory and stock.
• Scanning items into the warehouse management system.
• Inspecting all stock for damages and keeping records of damages.
• Organizing the warehouse space.
• Preparing orders for shipment.
• Picking orders for shipment.
• Recording exact arrival and departure times for shipments.
• Operating stock management tools: for example, powered industrial equipment and pallet jacks.
• Counting stock and keeping inventory records.
• Routine cleaning duties.
• Interface with management to ensure key objectives are realized.
• Maintain safety regulations and compliance with all applicable regulations.

Warehouse Associate

• The Part Time Delivery Driver will pick up and drop off automotive parts, while adhering to assigned routes and time schedules.
• You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers, and committed to work safety.
• To succeed as a Delivery Driver, you should be polite, prompt, willing to work as part of the delivery team, and committed to providing our customers with an excellent experience.
• Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
• Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintaining a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
• When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/ warehouse duties (stock, parts pulling, etc.) as assigned.
• Maintain and promote workplace safety.
• Securing and transferring cash or other assets.

Delivery Driver – Part Time

• The Returns Associate is responsible for the intake of returns from drivers and opens all boxes to ensure that returned items are correct and that the returned items are items sold by the company.
• Open all boxes to ensure that returned items are correct and that the returned items are items sold by the company
• Separate returns into “core”, “defect” and “new”
• Put account number stickers on cores and defects
• Redistribute new merchandise to other stores
• Enter each returned item into the computer system
• Help inside returns team create negative purchase orders
• Work with salesmen and managers if there are problems with customers returning items
• Miscellaneous projects and perform other related duties as assigned

Warehouse Associate – Returns

• The Warehouse Associate - Stock is responsible for stocking items on the shelves and ensuring the neat, orderly condition of the warehouse.
• Receive merchandise from vendors and other stores and put them in the proper location on the shelves
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside/outside the warehouse
• Work with stock manager to address any problems with orders
• Resolve problems with how the warehouse is stocked
• Miscellaneous projects and perform other related duties as assigned

• Pick up and drop off automotive parts, while adhering to assigned routes and time schedules.
• Ensure orders are properly fulfilled and committed to work safety.
• Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, and use route navigation apps as necessary.
• Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintain a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit related to deliveries.
• Complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/ warehouse duties (stock, parts pulling etc.) as assigned.

Delivery Driver

• Pick up and drop off automotive parts
• Adhere to assigned routes and time schedules
• Ensure orders are properly fulfilled
• Satisfy customers and commit to work safety
• Load, transport, and deliver items in a timely manner
• Review orders before and after delivery
• Take and follow directions from dispatcher
• Assist with loading and unloading items from vehicles
• Abide by all transportation laws and maintain a safe driving record
• Accept payments and prepare reports

• Maintain accurate inventory records using inventory management software.
• Monitor stock levels and place orders to replenish inventory as needed.
• Coordinate with suppliers to ensure timely delivery of automotive parts.
• Perform regular audits of inventory to identify discrepancies and resolve issues promptly.
• Work closely with the purchasing team to forecast inventory needs based on sales trends and seasonality.
• Collaborate with the warehouse team to optimize inventory storage and organization.
• Generate reports on inventory levels, stock movements, and other related metrics.
• Identify opportunities to improve inventory management processes and implement solutions.

Inventory Specialist

• The Delivery Driver will pick up and drop off automotive parts, while adhering to assigned routes and time schedules.
• You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers and committed to work safety.
• Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
• Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintaining a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
• When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/warehouse duties (stock, parts pulling etc.) as assigned.
• Maintain and promote workplace safety Securing and transferring cash or other assets.

• Scheduling the drivers routes and ensuring on-time, accurate deliveries.
• Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers.
• Ensure that driver counts money collected and puts delivery times on bills.
• Work with Parts Pullers to ensure that the deliveries go out correctly.
• Work with drivers to make sure that they know the correct route.
• Work with customers over the phone to update them on the status of their orders.
• Properly assist drivers who have difficulty with routes or any other aspect of the job.
• Perform other duties as assigned.

Dispatcher

Bilingual

• The Bilingual Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store.
• To succeed as a Bilingual Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.
• Build and maintain productive, long lasting relationships with existing customers
• “Get the Sale!” -close sales to achieve goals
• Work with customers in a professional, courteous manner
• Become familiar with customers and their needs
• Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
• Accurately quote parts to customers
• Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
• Track lost sales
• Promote company specials
• Assist another counterman when necessary
• Foster and qualify new sales opportunities with new and existing customers
• Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
• Perform other duties as assigned.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Bilingual Auto Parts Counter Professional

Outside Sales

• Revenue Development & Market Expansion: Meet and exceed assigned sales objectives, Prospect for and develop new business opportunities, Design and implement territory-specific market development strategies, Acquire and onboard new commercial customer accounts
• Client Partnership & Satisfaction: Cultivate long-term customer loyalty and retention, Monitor and elevate service delivery standards, Resolve customer concerns promptly and professionally, Establish and maintain trusted relationships with automotive shop proprietors
• People Management & Development: Inspire and guide Commercial Managers and Mobile Sales Representatives, Drive team performance toward established objectives, Enhance overall team efficiency and effectiveness
• Cross-Functional Collaboration: Partner closely with Operations teams to deliver seamless customer experiences, Ensure alignment from initial sale through final product delivery
• Strategic Planning & Account Management: Perform comprehensive market research and competitive analysis, Develop and execute targeted business action plans, Oversee relationships with high-value strategic accounts
• Compliance & Workplace Standards: Maintain adherence to company policies and procedures, Support loss prevention initiatives, Promote and ensure a safe working environment

Territory Sales Manager

Manager

• The Stock Manager is responsible for maintaining a high level of productivity, efficiency and customer service as well as managing the team responsible stocking items on the shelves and ensuring the neat, orderly condition of the store
• Maintain a high level of productivity, efficiency and customer service
• Not a supervisory role
• Ensure customer service goals are continuously met
• Formulate and enforce picking goals for each area/zone of the warehouse
• Ensure dock to stock for most lines within 72 hours
• Work with purchasing to develop and implement procedures for unloading orders from vendors and stocking them on our shelves
• Ensure trucks/ trailers are efficiently and accurately loaded/ unloaded to support the efficient movement of goods and materials to their destinations to fulfill commitment to our customers and support sales objectives
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles
• Check in and post orders from hubs and vendors
• Maintain an accurate count of inventory
• Assist parts pullers to locate and identify parts
• Handle damaged deliveries, report damaged merchandise to shippers and vendors
• Coordinate with store manager and purchasing on inventory updates and replacements
• Perform other related duties as assigned
• Oversee operations
• Maintain a meticulous standard for cleanliness, organization, and safety throughout the warehouse
• Maintain a safe working environment
• Ensure that safety and compliance practices meet DOT and OSHA standards
• Maintain 5S warehouse principles are administered and followed on a routine basis
• Manage carrier (FedEx, UPS, USPS, etc.) and local (contract) delivery relationships

Stock Manager

• Meet and exceed assigned sales objectives
• Prospect for and develop new business opportunities
• Design and implement territory-specific market development strategies
• Acquire and onboard new commercial customer accounts
• Cultivate long-term customer loyalty and retention
• Monitor and elevate service delivery standards
• Resolve customer concerns promptly and professionally
• Establish and maintain trusted relationships with automotive shop proprietors
• Inspire and guide Commercial Managers and Mobile Sales Representatives
• Drive team performance toward established objectives
• Enhance overall team efficiency and effectiveness
• Partner closely with Operations teams to deliver seamless customer experiences
• Perform comprehensive market research and competitive analysis
• Develop and execute targeted business action plans
• Oversee relationships with high-value strategic accounts
• Maintain adherence to company policies and procedures
• Support loss prevention initiatives
• Promote and ensure a safe working environment