The Parts Authority

Manager

• Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management
• Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities
• Handle COD accounts
• Log lost sales
• Review and report on sales numbers
• Manage invoices
• Review credits
• Work with salespeople to visit customers
• Ensure that customers are receiving deliveries in a timely fashion
• Follow up with customers who are not calling
• Deal with customers in a professional and courteous manner
• Manage and lead a store team to consistently deliver high levels of customer service and business results
• Manage payroll, account for hours worked/deliveries
• Hold department/all-store meetings and solicit feedback/suggestions from team members
• Train countermen on phone procedures, provide ongoing training to team members
• Provide valuable and actionable feedback to team members during review periods and ongoing
• Manage employee lateness/absenteeism, performance issues, policy violations and all other coaching and/ or corrective action in accordance with company practice
• Take a proactive approach to team member satisfaction
• Oversee building maintenance
• Manage location cleanliness, store security and maintain a safe working environment
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
• Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.
• Maintain communications with General Manager and all assigned team members to continually improve location service levels, productivity and profitability
• Performs additional duties as assigned
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Branch Manager