The Parts Authority

Manager

• Maintain a high level of productivity, efficiency and customer service
• Ensure customer service goals are continuously met
• Formulate and enforce picking goals for each area/zone of the warehouse.
• Ensure dock to stock for most lines within 72 hours.
• Work with purchasing to develop and implement procedures for unloading orders from vendors and stocking them on our shelves.
• Ensure trucks/ trailers are efficiently and accurately loaded/ unloaded to support the efficient movement of goods and materials to their destinations to fulfill commitment to our customers and support sales objectives.
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles.
• Check in and post orders from hubs and vendors
• Maintain an accurate count of inventory
• Assist parts pullers to locate and identify parts
• Handle damaged deliveries, report damaged merchandise to shippers and vendors
• Coordinate with store manager and purchasing on inventory updates and replacements
• Perform other related duties as assigned
• Maintain a meticulous standard for cleanliness, organization, and safety throughout the warehouse.
• Maintain a safe working environment.
• Ensure that safety and compliance practices meet DOT and OSHA standards
• Maintain 5S warehouse principles are administered and followed on a routine basis
• Manage carrier (FedEx, UPS, USPS, etc.) and local (contract) delivery relationships

Stock Manager

Associate

• Receiving, processing, labeling, and storing incoming stock.
• Maintaining clear records on all inventory and stock.
• Scan items into the warehouse management system
• Inspecting all stock for damages and keeping records of damages.
• Organizing the warehouse space.
• Preparing orders for shipment.
• Picking orders for shipment.
• Recording exact arrival and departure times for shipments.
• Operating stock management tools: for example, powered industrial equipment and pallet jacks.
• Counting stock and keeping inventory records.
• Routine cleaning duties
• Interface with management to ensure key objectives are realized
• Maintain safety regulations and compliance with all applicable regulations

Warehouse Associate

• Responsible for receiving, labeling, and storing incoming shipments
• Assessing stock for damages
• Keeping a concise record of inventory
• Accurately filling customer orders
• Picking of parts to fulfill orders
• Maintaining clear records on all inventory and stock
• Scanning items into the warehouse management system
• Inspecting all stock for damages and keeping records of damages
• Organizing the warehouse space
• Preparing orders for shipment
• Recording exact arrival and departure times for shipments
• Operating stock management tools: powered industrial equipment and pallet jacks
• Counting stock and keeping inventory records
• Routine cleaning duties
• Interface with management to ensure key objectives are realized
• Maintain safety regulations and compliance with all applicable regulations

Warehouse Associate – Part Time

• The warehouse associate is responsible for receiving, labeling, and storing incoming shipments.
• Assessing stock for damages.
• Keeping a concise record of inventory.
• Accurately filling customer orders.
• Picking orders for shipment.
• Operating stock management tools: for example, powered industrial equipment and pallet jacks.
• Routine cleaning duties
• Maintain safety regulations and compliance with all applicable regulations

General

• Build and maintain productive, long-lasting relationships with existing customers.
• Close sales to achieve goals and drive growth.
• Work with customers in a courteous and professional manner.
• Get to know our customers and understand their needs.
• Locate hard-to-find parts and negotiate with vendors for the best deals.
• Provide precise quotes and follow up with customers to ensure orders are placed.
• Track lost sales and promote company specials.
• Assist colleagues when needed and foster new sales opportunities.
• Fulfill customer orders from various sectors, including installers, fleets, municipalities, and car dealerships.
• Perform other duties as assigned. Maintain and promote workplace safety.
• Securing and transferring cash or other assets.

Auto Parts Counter Professional

• Responsible for receiving, labeling, and storing incoming shipments
• Assessing stock for damages
• Keeping a concise record of inventory
• Accurately filling customer orders
• Picking of parts to fulfill orders
• Receiving, processing, labeling, and storing incoming stock
• Maintaining clear records on all inventory and stock
• Inspecting all stock for damages and keeping records of damages
• Organizing the warehouse space
• Preparing orders for shipment
• Counting stock and keeping inventory records
• Routine cleaning duties
• Interface with management to ensure key objectives are realized
• Maintain safety regulations and compliance with all applicable regulations

Outside Sales

• Reporting directly to the Sales Manager, the Territory Outside Salesperson will be part of a driven team responsible for the acquisition, retention, and growth of our customers, with a primary focus on selling auto body parts, collision parts, and hard parts
• Make sales calls on installers, auto body shops, fleets, municipalities, and car dealerships to sell auto body parts, collision parts, hard parts, tools, shop equipment, and programs
• Build and maintain productive, long-lasting relationships with existing customers while actively pursuing new customers
• “Get the Sale!” - Develop and implement strategies to achieve sales goals; source new sales opportunities and close sales to achieve goals
• Foster and qualify new sales opportunities with new and existing customers
• Ride with factory reps to gain product knowledge, particularly about auto body parts and collision parts, and use their relationships to help build yours
• Provide weekly status reports for the management team describing current business conditions, including opportunities and suggestions for improvement
• Post daily CMS comments for each sales call with a summary of visit or touch
• Play a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of auto body parts, collision parts, and hard parts
• Research sales competition with a focus on collision and hard parts market trends
• Other duties as assigned.

Territory Sales Manager – Collision Parts

• The Stock Manager is responsible for maintaining a high level of productivity, efficiency and customer service as well as managing the team responsible stocking items on the shelves and ensuring the neat, orderly condition of the store.
• Maintain a high level of productivity, efficiency and customer service: Not a supervisory role
• Ensure customer service goals are continuously met
• Formulate and enforce picking goals for each area/zone of the warehouse.
• Ensure dock to stock for most lines within 72 hours.
• Work with purchasing to develop and implement procedures for unloading orders from vendors and stocking them on our shelves.
• Ensure trucks/ trailers are efficiently and accurately loaded/ unloaded to support the efficient movement of goods and materials to their destinations to fulfill commitment to our customers and support sales objectives.
• Work with dispatchers and outbound production team to enhance customer service via delivery vehicles.
• Check in and post orders from hubs and vendors
• Maintain an accurate count of inventory
• Assist parts pullers to locate and identify parts
• Handle damaged deliveries, report damaged merchandise to shippers and vendors
• Coordinate with store manager and purchasing on inventory updates and replacements
• Perform other related duties as assigned
• Oversee operations: Maintain a meticulous standard for cleanliness, organization, and safety throughout the warehouse.
• Maintain a safe working environment.
• Ensure that safety and compliance practices meet DOT and OSHA standards
• Maintain 5S warehouse principles are administered and followed on a routine basis
• Manage carrier (FedEx, UPS, USPS, etc.) and local (contract) delivery relationships

• Stocking items on the shelves
• Ensuring the neat, orderly condition of the warehouse
• Receive merchandise from vendors and other stores and put them in the proper location on the shelves
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside/outside the warehouse
• Work with stock manager to address any problems with orders
• Resolve problems with how the warehouse is stocked
• Miscellaneous projects and perform other related duties as assigned

Warehouse Associate – Stock, Part Time

• The Warehouse Associate - internet shipper is responsible for the entire shipping process of orders that have been picked and ready to pack.
• You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers and committed to work safety.
• To succeed as a Warehouse Associate - Internet Shipper, you must be accurate, able to work at a fast pace, prompt, willing to work as part of the internet shipping team, willing to work a flexible schedule and committed to providing our customers with an excellent experience.
• Accurate packing and shipping of various sized products to ensure customer expectations are met.
• Determine method of shipment utilizing software
• Create shipping labels using multiple ship software platforms
• Maintain clean work area
• Meet minimum daily shipping output expectations
• Comply with all quality standards and policies
• Assemble cardboard containers for shipping
• Properly fill containers with void fill to protect product
• Examine shipment to ensure shipment specifications are met
• Confidentiality
• Assist in store/ warehouse (stock, parts pulling etc.) as assigned
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

• Responsible for the entire shipping process of orders that have been picked and ready to pack.
• Ensure orders are properly fulfilled.
• Passionate about satisfying customers and committed to work safety.
• Accurate packing and shipping of various sized products to ensure customer expectations are met.
• Determine method of shipment utilizing software.
• Create shipping labels using multiple ship software platforms.
• Maintain clean work area.
• Meet minimum daily shipping output expectations.
• Comply with all quality standards and policies.
• Assemble cardboard containers for shipping.
• Properly fill containers with void fill to protect product.
• Examine shipment to ensure shipment specifications are met.
• Assist in store/warehouse (stock, parts pulling etc.) as assigned.
• Maintain and promote workplace safety.
• Securing and transferring cash or other assets.

Warehouse Associate – Internet Shipper

• Branch manager is responsible for efficient operations in the store, including customer relations, sales, and staff management.
• Work with existing and new customers to generate revenue opportunity for the store and execute the plan to take advantage of opportunities.
• Handle COD accounts
• Log lost sales
• Review and report on sales numbers
• Manage invoices
• Review credits
• Work with salespeople to visit customers
• Ensure that customers are receiving deliveries in a timely fashion
• Follow up with customers who are not calling
• Deal with customers in a professional and courteous manner
• Manage and lead a store team to consistently deliver high levels of customer service and business results.
• Manage payroll, account for hours worked/deliveries
• Hold department/all-store meetings and solicit feedback/suggestions from team members
• Train countermen on phone procedures, provide ongoing training to team members
• Provide valuable and actionable feedback to team members during review periods and ongoing
• Manage employee lateness/absenteeism, performance issues, policy violations and all other coaching and/ or corrective action in accordance with company practice
• Take a proactive approach to team member satisfaction
• Oversee building maintenance
• Manage location cleanliness, store security and maintain a safe working environment
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
• Keep management informed of competition and share all “best practices" with the rest of the company team in weekly reports.
• Maintain communications with General Manager and all assigned team members to continually improve location service levels, productivity and profitability
• Performs additional duties as assigned
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Branch Manager

Dispatcher

• Responsible for scheduling the drivers routes and ensuring on-time, accurate deliveries.
• Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers.
• Ensure that driver counts money collected and put delivery times on bills.
• Work with Parts Pullers to ensure the deliveries go out correctly.
• Work with drivers to make sure that they know the correct route.
• Work with customers over the phone to update them on the status of their orders.
• Properly assist drivers who have difficulty with routes or any other aspect of the job.
• Perform other duties as assigned.