The Cigna Group

Executive Assistant

• Manage the SVP’s calendar, including cross-functional meetings with Sales, Client Management, Underwriting, and Product teams.
• Partner to coordinate logistics for National Accounts leadership forums, town halls, and client-facing engagements.
• Prepare executive-level presentations and reports, including materials for operating model reviews and strategic planning sessions.
• Maintain department SharePoint sites, distribution lists, and organizational charts.
• Track action items and follow-ups from leadership meetings and strategic reviews.
• Serve as liaison with internal services (IT, Facilities, HRBP) to resolve operational issues.

Learning and Development

• Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non‑learning solutions
• Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance
• Lead end‑to‑end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions
• Develop and deliver skills‑first learning programs grounded in a strong skills architecture to drive consistent, performance‑based outcomes
• Design, develop, and maintain high‑quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards
• Provide constructive, standards‑based feedback to instructional designers and trainers to ensure consistently high‑quality, polished, client‑facing content
• Define measurable learning objectives and 'I can' statements aligned to agreed‑upon outcomes
• Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement
• Independently manage complex training projects end‑to‑end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders.

Operations Instructional Designer and Trainer

Administration

• Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers
• Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes
• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases
• Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data
• Manage accurate customer data assessment and extract set ups, wholesaler integration, and software configurations to support program success
• Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state
• Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances
• Works with sales team when transitioning completed contracts to implementation stage
• Facilitates proactive, timely, and comprehensive communication and software demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation
• Manages project communication with internal and external C-suite stakeholders for all projects
• Partners with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success

340B Implementation Administrator

Strategy

• Supporting large cross-functional strategic initiatives: aligning charters/objectives, developing and executing program plans, metrics and timelines
• Preparing for and leading program workstream meetings
• Coordinating, preparing, and at times delivering executive leadership program updates
• Engaging in a variety of business support functions ranging from project/program management to data analysis and financial modeling
• Analyzing complex situations, distilling the issues into strategic options
• Ensuring projects deliver business operational needs, requirements, and value
• Developing and driving detailed communication plans, schedules, projected estimates, and resource plans

Senior Advisor, Strategic Initiatives

Customer Success Manager

• Drive measurable behavior change by identifying, testing, and scaling high-value customer engagement opportunities aligned to business, product, and digital priorities
• Define customer-centric, data-driven engagement strategies, including target populations, use cases, channels, frequency, and success metrics
• Design and map end-to-end, multichannel customer journeys across email, SMS, push, web, mobile, and offline touchpoints
• Lead A/B/n experimentation by owning hypotheses, test briefs, measurement plans, and documented learnings
• Partner closely with product, analytics, technology, and delivery teams to execute experiments from concept through launch
• Build trusted relationships with cross-functional partners to align strategy, remove obstacles, and accelerate impact
• Translate insights into action by applying learnings to improve current campaigns and inform future strategies
• Create clear internal documentation and communications that enable alignment, transparency, and shared learning
• Manage approvals efficiently while maintaining momentum and quality

Customer Engagement Strategist

General Counsel

• Counsel HR and management on Americans with Disabilities Act (ADA) and religious accommodation requests
• Support compliance and administration of state paid time off, paid leave, and paid sick time programs
• Provide legal guidance on matters related to leave of absences, including FMLA, state-mandated leaves, and company leave policies
• Provide legal guidance on general employee relations matters
• Investigate legal claims and respond to inquiries from EEOC, DOL, and comparable state agencies
• Manage outside counsel on assigned matters
• Monitor and interpret federal, state, and local employment laws and regulations
• Partner with HR, business leaders, and cross-functional teams to develop and deliver training on employment law topics
• Draft, review, and update employment-related policies, procedures, and agreements
• Participate in special projects and initiatives as assigned

Counsel, Employment Law

Implementation Specialist

• Overseeing administrative inventory management and workflow distribution
• Monitoring Global Service Partner (GSP) inventory status
• Following up on aged and pended inventory
• Serving as point of contact for inventory-related escalations
• Compiling, analyzing, and distributing inventory reporting
• Supporting inventory reduction plans and initiatives
• Facilitating daily inventory calls with Global Service Partners
• Identifying process improvement opportunities

Senior Resource Planning Representative – Client Implementation

Procurement

• Handle day-to-day responsibilities of a Drug File pharmacist
• Collaborate with pharmacy operations and inventory teams
• Review/approve clinical information entered by DBA/Technicians
• Utilize clinical directive from Pharmacy Practice

Clinical Pharmacist – Drug File

Financial Planning and Analysis

• Works with our clients (and/or their auditors) and Client Audit management as well as other subject matter experts as a lead to resolve audit issues noted during the client audit process
• Assists Client Audit staff with performing their job duties
• Serves as project lead and tracks status on data deliverables within the audit
• Monitors contract terms to ensure Clients are requesting appropriate data
• Assists with troubleshooting issues and questions arising from client audits
• Works cross functionally with other ES subject matter experts to build out data analytics, obtain applicable electronic files/data for the client audits, ensuring all information is included and readable
• Helps develop, implement and communicate department-wide process improvements
• Completes audits to help develop working knowledge of audit process and to assist with department workload needs
• Provides data and ongoing support to both Client Audit and other subject matter experts as needed

Financial Audit Analyst

Analyst

• Responsible for coordination and implementation of daily processes related to IFP Risk Adjustment programs
• Liaising with the Initial Validation Audit Entity to ensure compliant, efficient, and successful audit processes
• Coordinating with Quality Mgmt to effectively and compliantly execute daily RA program operations
• Participating in coding reviews of medical documentation for RA programs
• Communication and reporting of daily productivity and risks associated with IFP RADV audits

Senior Quality Review and Audit Analyst – RADV

Account Manager

• Ensures clients and patients receive superior service
• Manage day-to-day client relationships
• Responsible for client benefit requests, including changes and escalated issues
• Lead client focused team meetings to review operational performance
• Presentation of operational performance metrics to clients

Senior Account Manager

• Drive product development initiatives that improve and expand Intelligence Solutions Research Services
• Translate business objectives into clear, actionable product and delivery strategies
• Lead projects from concept through completion, ensuring solutions are delivered on time and with purpose
• Partner with product, sales, operations, and external teams to maintain alignment and shared ownership
• Build and manage project plans that balance scope, timelines, dependencies, and resources
• Identify risks and challenges early, communicate them clearly, and guide practical solutions
• Make thoughtful recommendations when tradeoffs arise, keeping customer value and business goals in focus
• Manage multiple high-impact initiatives at the same time while maintaining quality and momentum
• Share progress, insights, and outcomes with stakeholders at all levels in a clear and confident way
• Work closely with stakeholders to define, prioritize, and refine the product backlog to support long-term growth

Product Development Lead Analyst

Customer Support

• Schedule or reschedule appointments for phone or video consultations
• Assist with scheduling behavioral health appointments, outreach to providers for availability
• Assist with language specific consultations video or phone consultations for non-English speaking patients
• Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text
• Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs
• Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less
• Support Inbound Call Center occasionally, as needed
• Answer the dedicated provider line & assist providers
• Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets

Customer Service Representative – Provider Command Center (PCC)

Data Scientist

• Lead complex analytic initiatives that evaluate clinical programs and solutions, delivering clear proof of value in cost, quality, and outcomes
• Design and execute rigorous evaluation approaches, including systematic literature review, meta-analysis, matched case-control studies and experimental or quasi-experimental designs
• Develop and apply statistical and predictive models to stratify risk, assess behavior change, and identify improvement opportunities
• Translate large-scale healthcare data into actionable insights and recommendations for business and clinical leaders
• Partner with stakeholders across clinical, operations, product, pharmacy, and behavioral health teams to shape analytic strategy and testing plans
• Communicate results clearly to non-technical audiences, influencing decisions through compelling data storytelling
• Uphold analytic standards, methods, and rigor to ensure results can be confidently used to drive material improvements

Senior Data Scientist – Clinical Analytics

Operations

• Lead clinical execution for enterprise Value-Based Care (VBC), Network, and Provider Experience.
• Translate clinical strategy into operating models, messaging, and scalable delivery.
• Own governance and performance management, support operating model execution.
• Manage risks, dependencies, and communicate impact and trade-offs clearly.
• Establish decision rights and escalation paths across matrix partners.
• Drive delivery across markets; manage risks, dependencies, and value realization.