The Cigna Group

Director

• Define and execute the wholesale strategy while driving operational excellence
• Lead the implementation of wholesale initiatives, ensuring alignment with timelines, budgets, and quality standards
• Partner with Operations, Finance, Technology, and Product teams to ensure seamless execution of wholesale programs
• Monitor KPIs and financial metrics to assess program impact and identify improvement opportunities
• Build and lead a high-performing team focused on strategy execution and continuous improvement

Director, Wholesale

Medical Director

• Provide clinical care and administrative leadership for the medical team.
• Apply strong assessment and problem‑solving skills to support patient care and operational decisions.
• Collaborate with multidisciplinary teams and provider peers to drive high‑quality care delivery.
• Support care coordination, care collaboration, and resource optimization.
• Utilize deep knowledge of clinical presentations, diagnoses, and evidence‑based treatment pathways.
• Manage patients who escalate to crisis or require higher‑acuity intervention.
• Balance multiple clinical and administrative priorities in a fast‑paced environment.
• Use technology and clinical systems effectively to support documentation and care delivery.
• Communicate clearly and professionally in verbal and written formats.

Associate Medical Director – Clinical Support Services

Account Manager

• Accountable for the end-to-end provider experience and overall service delivery for assigned Book of Business aligned to medium to low complex providers to include all medical lines of business
• Leads, collaborates, and supports local market direction as it relates to improving the provider experience
• Creates and maintains individual provider strategic action plans
• Proactively identify new opportunities and risks for providers at market or national level and drives resolution
• Exercises good judgment and discretion to support the provider experience
• Responsible for capturing, documenting, and sharing market intelligence; use market intelligence to develop and drive strategic improvements
• External facing with providers in assigned BOB
• Collect, analyze, interpret, translate and distribute provider informatics, reports, dashboards
• Track and monitor performance guarantees for assigned BOB
• Promotes Provider Index score improvement through proactive and effective service and support of network
• Review provider reports/dashboard with individual providers
• Proactively educate providers on Cigna's business objectives, standard operating procedures, policies and programs to influence behavior and how to work with Cigna
• Serve as a provider advocate both internally and externally
• Understands and applies service culture principles and methodology
• Serves as a provider advocate both internally and externally
• Serves in a consultative role or subject matter expert to key matrix partners
• Develops and participates in presentations to existing and prospective providers and/or clients
• Serves as advocate in external community, representing CIGNA to medical societies and external provider associations.
• Manage service joint operating committees, including agenda development, facilitating appropriate meeting participation and follow up activities

Provider Relations Manager

• Promote high standards of clinical quality, patient safety, and risk reduction.
• Provide clinical consultation and support to MDLIVE physicians.
• Lead or participate in patient-safety programs and quality-improvement initiatives.
• Conduct chart reviews, evaluate clinical performance, and support remediation when needed.
• Contribute to the development of clinical guidelines, policies, and care-delivery protocols.
• Support physician onboarding, education, and engagement efforts.
• Maintain strong clinical performance metrics within ongoing practice.

Associate Medical Director – Quality and Safety

• Oversee clinical operations and ensure clinical quality, patient safety, and provider satisfaction
• Partner with Product Leaders on product roadmap from a clinical standpoint
• Ensure compliance with HIPAA, NCQA, URAC and other applicable guidelines
• Improve consumer and provider experience when using the MDLIVE platform
• Capture provider-level cost savings by optimizing physician model
• Collaborate with marketing and sales to support product promotion and sales

Chief Medical Officer

Financial Planning and Analysis

• Lead Multi-Year Transformation Initiatives: Coordinate large-scale, cross-divisional programs and processes that are integral to the PBS’s long-term strategic objectives.
• Oversee multiple concurrent workstreams, ensuring alignment with business goals and seamless integration across departments.
• Program Management Across Multiple Workstreams: Manage a portfolio of internal and external projects, each contributing significant value to the company.
• Ensure all projects meet rigorous standards for compliance, quality, strategic alignment, schedule, and cost, while adapting to evolving business needs over several years.
• Stakeholder Engagement and Collaboration: Build and maintain strong relationships with key internal and external stakeholders.
• Facilitate effective communication and collaboration across diverse teams, leveraging insights and feedback to drive continuous improvement throughout the transformation journey.
• Thought Leadership and Expertise: Serve as a recognized expert and “go-to” resource for complex Strategy Planning assignments.
• Provide technical expertise and competitive intelligence across multiple disciplines, supporting the PBS’s evolution in a dynamic marketplace.
• Strategic Analysis and Recommendations: Conduct comprehensive analyses to identify business use cases, capability requirements, and dependencies related to digital, technology, and data.
• Translate business feedback and results into actionable recommendations that secure senior leadership sponsorship and buy-in.
• Executive Support and Meeting Coordination: Support agenda development and coordination for key senior leadership meetings, including ELT-level presentations, weekly leader calls, and Town Halls.
• Prepare compelling presentation materials and deliver insights on complex business issues to operational management and business unit heads.
• Cross-Enterprise Partnership: Collaborate with peer roles across the enterprise to address initiatives impacting PBS and broader organizational issues.
• Regularly engage with cross-functional area leads to ensure new processes are effectively socialized and adopted.
• Project Enablement and Change Management: Drive the enablement of strategic business initiatives and special projects, managing multiple workstreams to achieve sustained transformation.
• Disseminate critical data and information to partners, fostering a culture of transparency and informed decision-making.

Senior Strategic Planning Advisor

Product Manager

• Primarily responsible for the operations, management, and continued commercialization of EncircleRx and other affordability-related products.
• Set a strategic direction for the Product Management team.
• Generate innovative ideas and solutions to meet and exceed customer expectations.
• Lead role in providing visibility to key stakeholders on the state of the programs.
• Collaborate with sales and account management/new sales for finalist support.
• Oversee client customization requests.
• Partner closely with Director of Product Finance on all upsell goals, revenue tracking, and reporting inquiries.

Product Management Director

Strategy

• Oversee cross-functional efforts to support growth and innovation
• Manage business consulting activities for Accredo Contact Center
• Lead the development and execution of large-scale business projects
• Monitor project performance and implement solutions
• Serve as the central point of contact for executives and stakeholders

Director of Strategic Initiatives

Manager

• Direct supervision to a diverse team of external facing team members supporting commercial healthcare, and IFP.
• Accountable for the end-to-end Provider experience across all products in assigned market to include commercial, and IFP.
• Works closely with Contracting Leads, Network Operation Leads, Market Medical Executives, and Sales to build local market provider relations strategy driving provider experience and HCP index.
• Identifies and recommends opportunities (financial, clinical and operational) for Provider engagement enhancements to the local market leadership team.
• Creates and manages local market action plans that drive annual initiatives to increase provider satisfaction base on survey results, competitive intelligence, etc.
• Ensures team creates, executes and manages strategic and corrective action plans for their aligned book of business.
• Proactively identify new opportunities and risks for Providers at local market level and drives resolution.
• Coordinates all budget and expense management activities through effective planning, monitoring and forecasting.
• Develops and participates in presentations to existing and prospective providers and/or clients.
• Serves as a HCP advocate internally with matrix partners as well as with external provider associations.
• Responsible for the ongoing development of staff including providing feedback, coaching and ongoing development.
• Additionally, this position is responsible for building and fostering relationships with matrix partners while driving toward issue resolution.
• Collaborates with Communications Team on internal and external communication needs.
• Leverage provider relationships to execute market strategies.
• Responsible for ongoing Provider orientation and training.
• Convenes local market Office Manager Advisory Council (OMAC).
• Delivers on regulatory and compliance timelines.
• Responsible for capturing, documenting, and sharing local market competitive intelligence.

Senior Provider Relations Manager

Account Executive

• Achieve assigned territory sales goals by driving prescription growth and service adoption across Neurology, Multiple Sclerosis, Immune Globulin, and Rare Disease therapies
• Build and maintain strong relationships with neurologists, advanced practice providers, office staff, infusion centers, and health systems to support seamless patient care
• Educate providers on Accredo’s specialty pharmacy programs, including access solutions, patient support services, prior authorization assistance, and therapy-specific workflows
• Develop strategic account plans using prescribing trends, payer dynamics, and market insights to identify opportunities and manage territory growth
• Partner with internal teams — including Physician Support Specialists, pharmacists, reimbursement specialists, and payer account leaders — to ensure timely onboarding, therapy initiation, and patient support
• Maintain accurate CRM documentation, call reporting, and all required administrative activities in Salesforce

Senior Account Executive – Neurology and Rare

Attorney

• Partner with leadership to implement and maintain a healthcare compliance program that promotes a culture of compliance and patient safety
• Oversee ongoing testing and monitoring processes to improve program effectiveness
• Collaborate across departments to route compliance issues appropriately (e.g., clinical complaints, privacy, ethics)
• Participate in prevention, detection, and correction of compliance issues (e.g., chart reviews, clinician interactions, billing audits)
• Review and help develop policies to ensure compliance with federal and state laws
• Identify compliance risks and implement corrective actions
• Provide regular reports to senior management on compliance operations and progress

Legal Clinical Quality Compliance Advisor

• Provides support for all trades on the trading desk from time of execution to actual delivery.
• Enter and verify trade details from execution to delivery, reconciling discrepancies and maintaining precise records.
• Generate and maintain reports that monitor overall asset class exposures and sensitivities using technical investment tools such as COMET, DIVER, CIM IQ, Bloomberg, etc.
• Provide operational and analytical support for traders, including back-up responsibility for junior Money Market Trader.
• Responsible for desk operations including procedures, distributions, volumes and external services.
• Interface with “the street” in such a manner as to maintain the professional image of Cigna Investment Management.
• Contribute to special projects and initiatives as assigned.

Investment Analyst – Trading Assistant, Junior Trader

Sales

• Develop and execute a territory strategy to grow new and existing business through proactive outreach.
• Articulate Accredo’s programs and services to drive engagement and strengthen customer relationships.
• Conduct outbound and inbound calls to qualify prospects, generate leads, and close opportunities.
• Collaborate cross‑functionally with internal partners to support daily territory activities and ensure alignment.
• Build and maintain relationships with pharmaceutical manufacturers, clients, and payers to assess needs and create solutions.
• Serve as a subject matter expert on product rollouts, cross‑functional initiatives, and internal partner support.
• Represent the organization at trade shows, conferences, and external meetings as needed.
• Deliver external presentations to support business development and physician engagement efforts.
• Partner with account executives to develop and present strategies that reduce administrative burden and improve clinical outcomes.

Physician Sales Support – Oncology

Customer Support

• Develop and execute a territory strategy that supports new business growth and strengthens existing relationships
• Articulate Accredo’s programs and services to drive provider engagement and utilization
• Conduct inbound and outbound outreach to source new opportunities, qualify leads, and convert referrals
• Develop strong relationships with physician office staff by understanding needs, identifying opportunities, and delivering solutions
• Promote and sell technology solutions to drive office adoption and improve workflow efficiency
• Partner with internal cross‑functional teams to support daily territory activity and align on pull‑through efforts
• Collaborate with Account Management Payer Leads to support payer‑driven initiatives
• Serve as a subject matter expert for product rollouts, corporate initiatives, and cross‑functional projects
• Represent Accredo at conferences, trade shows, seminars, and external meetings
• Deliver virtual presentations tailored to customer needs
• Use data insights to identify key accounts, prioritize opportunities, and build a strategic territory plan

Physician Support Specialist – Allergy, Asthma & Immunology

• Work closely with the Supply Chain Product team to provide financial, analytical and product support
• Month End Close reporting, presentation and variance explanation analysis
• Annual Budget development, coordination, review and presentation of analysis at various levels
• Provides expert content/professional leadership on complex assignments/projects
• Responsible for coordinating, conducting, and documenting financial analysis projects or financial reporting
• Conducts or participates in more complex projects and/or reporting
• Presents results and recommendations to management
• Contributes to the development and improvement of analysis and forecasting methodologies
• Solves complex problems; takes a broad perspective to identify solutions