Authorization Coordinator

The Cigna Group

Operations Lead Analyst handling daily operational issue resolution and client satisfaction. Working remotely for Cigna in the healthcare sector by supporting prior authorization processes.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $62,600 - $104,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while managing workflows and coordinating projects in a fast-paced healthcare environment. Proven ability to communicate effectively and collaborate with various departments to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

PBM Operations ExperienceHealthcare ImplementationAnalytical SkillsProject CoordinationClient Satisfaction Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workflow ManagementProcess ImprovementFile ProcessingPerformance MetricsTimeliness Management

Soft Skills

Excellent CommunicationProblem-SolvingDetail-OrientedAdaptabilityMultitasking

Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree Preferred

Industry Keywords

Client SupportOperational IssuesTeam CollaborationService StandardsYear-End Readiness

About the role

Key responsibilities & impact

Handle routine work stream assignments, including but not limited to member and file research, assisting with file processing, and providing advisory support.
Provide business support to clients and account management to ensure satisfaction.
May facilitate activities with other areas to oversee the delivery of client needs.
Participate in process improvement activities and share ideas to enhance processes.
With a focus on quality and timeliness, maintain ownership of the assigned work queue.
Meet all service standards to ensure client satisfaction.
Participate in process improvement conversations and implementation.
Provide support for year-end and 1/1 readiness activities outside the normal schedule.
Participate in team meetings as required.
Maintain performance metrics as required.

Requirements

What you’ll need

High School Diploma or GED required, Bachelor’s Degree preferred
2+ years of work experience of PBM and healthcare implementation operations
Strong analytical and problem-solving skills
Excellent communication (oral and written) and presentation skills
Demonstrated ability to adapt to a dynamic work environment and make decisions with minimal supervision
Experience managing workflows, coordinating projects, or resolving operational issues
Ability to manage timelines and deadlines
Detail-oriented, ability to multitask in a fast-paced environment
Ability to work collaboratively with other departments to resolve issues with innovative solutions.

Benefits

Comp & perks

medical
vision
dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence