Control Testing & Monitoring Advisor

The Cigna Group

Control Testing & Monitoring Advisor responsible for managing operational risk and control activities within Cigna’s Client Service & Operations. Collaborating across teams to ensure audit readiness and process improvement.

Posted 7/13/2026full-timeChattanooga • Arizona, Colorado, Connecticut, Montana, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $96,400 - $160,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and maintaining operational risk and control frameworks, with a strong focus on compliance with SOC 1 and SOX standards. Proven ability to document processes, conduct risk assessments, and support audit readiness activities while collaborating effectively across teams.

Highest-signal resume keywords

Operational Risk ManagementControl TestingSOC 1 ComplianceSOX ComplianceRisk Assessment Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational RiskControl FrameworksRisk & Control MatricesControl Design AssessmentRemediation SupportAudit CoordinationProcess DocumentationControl Effectiveness MonitoringQuality ControlRisk Mitigation Strategies

Soft Skills

Organizational SkillsCollaborative WorkIssue IdentificationRisk EscalationSupport Remediation Efforts

Industry Keywords

Audit ActivitiesCompliance RolesService-Based OrganizationsHealthcare OrganizationsQuality Reviews

About the role

Key responsibilities & impact

Develop, maintain, and monitor operational risk and control frameworks across client implementation and eligibility processes.
Document and update end‑to‑end process flows, risk assessments, and Risk & Control Matrices (RCMs) to reflect current‑state operations.
Perform control testing and ongoing monitoring activities to assess control design and operating effectiveness.
Track, document, and support remediation of control deficiencies, ensuring timely closure and sustainable corrective actions.
Coordinate and support internal and external audit activities, including evidence gathering support, walkthrough preparation, and audit response support.
Identify emerging operational risks, control gaps, or process breakdowns and escalate issues with clear risk articulation.
Recommend practical mitigation strategies and control enhancements aligned with a risk‑based controls approach.
Partner with Operations and Quality teams to embed control requirements into business processes.
Support audit readiness activities related to SOC 1, SOX, and internal quality reviews.
Maintain accurate documentation and support reporting on control health, testing results, and remediation status.

Requirements

What you’ll need

High School Diploma or GED required
Bachelor’s degree in Accounting, Business, Risk Management, or a related field
4+ years of experience in operational risk, controls, audit, or compliance roles highly preferred
Experience supporting SOC 1, SOX, or similar compliance and audit environments preferred
Familiarity with operational and quality controls within service‑based or healthcare organizations preferred
Experience documenting processes, controls, and risk assessments
Ability to work collaboratively across Operations, Audit, and Risk functions
Strong organizational skills with the ability to manage multiple control activities concurrently
Demonstrated ability to identify issues, escalate risks appropriately, and support remediation efforts

Benefits

Comp & perks

medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays
leaves of absence