Thales

DevOps Engineer

• Responsible for the evolution and implementation of improvements to the Software Platform of the BMS product, its deployment infrastructure and automation.
• Write the technical documentation related to these activities.
• Implement new features and technical improvements for the automated provisioning and upgrade of fleets of Border Kiosks and eGates client workstations.
• Contribute with maintenance and improvements to CI/CD pipelines based in GitLab.
• Team player in the Engineering agile team, working day to day with developers, QA engineers and the Product Owner.

Sales

• Sales Development & Promotion
• Taking ownership of solution promotion, opportunity pipeline creation, and achievement of sales targets.
• Acting as the subject-matter expert and reference point for sales teams.
• Conducting cold customer introductions when required.
• Presenting the Thales solution portfolio to customers and government stakeholders at C-Executive level.
• Sales Support & Customer Engagement
• Supporting sales representatives throughout the sales cycle, from business development through bid submission.
• Qualifying leads and sales opportunities.
• Advocating Thales’ technical vision and presenting solutions to customers.
• Detailing Thales references, technical and implementation choices, business models, ecosystem strategy, and user adoption approaches.
• Designing and proposing business models aligned with customer needs.
• Consultative Solution Design
• Leading a consultative selling approach to define and refine solution options with customers.
• Key success factors for project delivery
• Bid & Capture Management
• Taking accountability for sales bidding processes and coordinating the full capture team.

Border Control Sales

Consultant

• Support our clients in the design and implementation of information system security
• Analyze projects related to complex information systems to identify security needs, threats, and risks and derive security objectives
• Contribute to defining security programs based on your security technology expertise and understanding of risks
• Act as an advisor for the implementation and support of security solutions and/or the establishment of governance
• Support our clients in their security accreditation/authorization projects for critical information systems
• Conduct cybersecurity audits and assessments

Cybersecurity Consultant

Security Engineer

• Help organisations protect their most critical systems and infrastructure by making application and data security a strategic business priority.
• Own the commercial strategy and drive the growth of Thales’s data and application product suite as part of our Cyber Security Products division.
• Lead a motivated team and work closely with regional leadership, marketing, and product management to drive local sales strategy.
• Strengthen customer and partner engagement, and build a strong pipeline for sustained success.

Area Vice President of Sales – Data & Application, Security Products

Full-stack Engineer

• Prendre connaissance de l’environnement du composant CDR et de l’environnement de tests
• Recueillir les besoins auprès de l’équipe
• Développer et maintenir l’outil d’analyse de traces (log)
• Proposer des améliorations de l’interface pour une meilleure expérience utilisateur

Ingénieur développement logiciel – Alternance

Manager

• Manage day-to-day operations of the global customer advocacy program, including strategy, coordination and execution
• Align with product business line leaders on overall customer story themes and focus areas
• Partner with sales, customer success managers, and regional marketing to identify strong candidates for advocacy initiatives
• Conduct customer interviews and collaborate with product marketing on translating customer stories into case studies, video, web, and social media assets
• Ensure customer stories align with key messaging, cybersecurity solutions, and priority industry use cases.
• Secure customer participation in key Thales initiatives including analyst reports, product audit interviews, SKO customer panels
• Establish processes to track advocacy activity, measure impact, and grow participation (i.,e. reference database, SFDC tool etc.)
• Create quarterly advocacy reports; share with sales, marketing, regional marketing, product marketing, and customer success leadership
• Produce other customer-facing content: Nurture stream, ROI / business-impact reports and benchmarks

Customer Advocacy Manager

Account Manager

• Identify and research potential clients within the target market.
• Generate new leads through various channels, including but not limited to cold calling, email campaigns, and networking
• Research, plan and attend industry leading trade shows to promote Thales SM thought leadership and generate leads
• Use your personal network to educate the market on Thales SM value and generate leads
• Conduct thorough needs analysis to understand the unique requirements and challenges of potential clients
• Lead the business value analysis and case for change proposal development
• Present and demonstrate our Thales SM software solutions effectively to showcase their value proposition
• Develop and maintain strong, long-lasting relationships with key decision-makers within the target market and client organizations.
• Act as a trusted advisor, understanding client goals and aligning our solutions to meet their business objectives
• Facilitate feedback loop to Thales SM leadership and product management to enable customer led growth initiatives
• Create and deliver compelling sales proposals
• Negotiate terms and close deals, ensuring a win-win outcome for both the client and the company
• Work closely with the sales engineering team, business value champions, product development, and marketing to ensure a cohesive approach in our sales process – from lead generation to delivering client solutions

Major Account Manager

Customer Success Manager

• Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans.
• Set clear expectations for customer engagement quality, documentation, and follow-through; reinforce accountability through measurable goals.
• Build team operating rhythms (standups, pipeline/portfolio reviews, enablement sessions) that support consistency in a hybrid environment.
• Drive consistent execution of the hybrid success motion (onboarding milestones, mid-contract health checks, and renewal planning paired with trigger-based outreach).
• Ensure each CSM maintains current success plans for priority accounts, including goals, adoption strategy, KPIs, and mutual action plans.
• Own renewal readiness across the team’s book of business: forecast outcomes, surface risks early, and coordinate renewal plays with Sales/Account Management.
• Guide escalation management for at-risk customers, ensuring crisp problem statements, internal alignment, and timely customer communication.
• Monitor customer health using product usage, support signals, and engagement data; translate insights into prioritized actions for the team.
• Maintain accurate forecasting for renewals and risk in CRM/CS tooling; ensure data hygiene, notes, and next steps are captured consistently.
• Report on team performance and customer outcomes to leadership (trends, risks, wins, and recommendations).
• Partner with Sales/Account Executives on account strategy, renewals, and expansion identification; ensure clean handoffs and aligned customer messaging.
• Collaborate with Support and Product to resolve recurring issues, influence roadmap with customer feedback, and improve self-service resources.
• Coordinate with Implementation/Professional Services to ensure customers achieve time-to-value and that onboarding is measurable and repeatable.

Manager, Customer Success

• Acting as Thales’ primary regional point of contact for key System Integrator (SI) partners
• Building and executing strategic partner plans
• Developing senior-level relationships
• Identifying compelling joint value propositions that position Thales’ solutions
• Driving sales across Thales’ Data and Application Security portfolios
• Enabling partners to adopt Thales solutions for their own internal IT requirements
• Delivering marketing campaigns to and through the partner to identify net new sales
• Working closely with Global System Integrator (GSI) Account Directors and local country sales teams

Channel Sales Manager, SI

• Provide direction, coaching, and performance management to Service Desk staff.
• Promote a respectful, inclusive, and high-performing team culture.
• Facilitate regular team meetings, individual development plans, and succession planning.
• Encourage employee engagement through transparent communication and recognition.
• Efficiently completing all people management HR tasks in a comprehensive and timely manner.
• Oversee the resolution of IT incidents and service requests through multiple support channels.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Manage escalations and ensure timely and effective resolution.
• Execute continuous improvement activities to drive improvement in key IT KPIs such as user satisfaction, service level compliance to response and resolution for both incidents and service requests, rework rate, first contact resolution.
• Manage and improve the on-call rotation and process for the NORAM service desk team.
• Support the Major incident managers and resolution teams during major incident management events.
• Establish and maintain strong working relationships with internal stakeholders across business units.
• Partner with IT Business Partners to act as trusted advisors to departments, ensuring alignment between IT support and business needs.
• Facilitate feedback loops to improve service quality and responsiveness.
• Apply Agile principles to enhance team collaboration, transparency, and iterative improvement.
• Utilize Lean methodologies to identify and eliminate waste, streamline workflows, and optimize IT service delivery.
• Promote a mindset of learning and continuous value delivery.
• Ensure the implementation and continuous improvement of ITIL-based service management processes.
• Ensure consistent adoption of incident, request, problem, and change management workflows.
• Maintain accurate and up-to-date documentation, SOPs, and knowledge base content.
• Administer and optimize service desk platforms (e.g., ServiceNow, SCCM).
• Collaborate effectively with infrastructure, applications, and cybersecurity teams to ensure integrated support.
• Ensure all service desk operations comply with organizational security policies and applicable regulations.
• Support internal and external audits and maintain documentation for compliance purposes.

IT Service Desk Manager

• Lead enterprise-wide configuration management and documentation control initiatives to ensure operational consistency, compliance, and process standardization across complex technical and business environments.
• Develop, implement, and continuously improve scalable configuration governance frameworks, document control systems, and change management processes that support long-term organizational efficiency and resilience.
• Oversee configuration baselines, technical documentation integrity, revision control, and audit readiness to ensure compliance with internal standards, customer requirements, and regulatory obligations.
• Partner cross-functionally with engineering, operations, quality, program management, and leadership teams to identify operational challenges, drive process optimization, and support strategic business objectives.
• Utilize data-driven methodologies, performance metrics, and compliance best practices to provide executive-level insights, mitigate operational risk, and support informed decision-making.
• Serve as a trusted advisor to senior leadership by fostering a culture of accountability, continuous improvement, collaboration, and operational excellence across all configuration management and documentation activities.

Configuration Management, Documentation Manager

Engineer

• Define and lead certification strategy for structural compliance across multiple complex programs, ensuring alignment with FAA regulations, ODA requirements, STC requirements, and airframe manufacturer standards.
• Serve as the technical authority and primary point of contact for structural certification matters with FAA representatives, ODA Unit Members, airframe manufacturers, external partners, contractors, and internal cross-functional stakeholders.
• Provide technical governance and oversight of structural substantiation, type design data, installation drawings, materials, processes, airworthiness limitations, and analysis activities, including statics, dynamics, damage tolerance, loads, materials, FEA, and CFD.
• Influence product design and engineering decisions by integrating certification requirements early in the development lifecycle, mitigating program risk, optimizing certification outcomes, and supporting resolution of complex certification challenges, including corrective action plans, AMOCs, and regulatory engagement.
• Lead and coordinate multidisciplinary certification and test efforts, including certification planning, structural test strategies, test plans, execution oversight, deviation resolution, compliance validation, requirements flow-down, and delivery performance aligned to program objectives.
• Establish and maintain certification processes, standards, and best practices while supporting audits, regulatory reviews, continued airworthiness activities, in-service issue resolution, repair scheme approvals, ICA development, and mentoring engineering talent to elevate organizational capability.

Principal Certification Engineer

Infrastructure Engineer

• Responsible for the run and project activities across the Thales Infrastructure estate
• Covering key areas of the estate including platforms and virtualization
• Support, maintenance and delivery of the server infrastructure and associated technologies
• Working on Incidents and tasks based on SLA
• Maintenance of the Infrastructure estate including patching, updates, fault finding
• Planning and remediation of obsolete infrastructure on the platform
• Work with other teams to diagnose complex issues
• Action life cycle events based on the infrastructure roadmap following the change management process
• Creating and maintaining accurate records of Infrastructure services and assets, including documentation
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management
• Participation in Service Transition process and activities
• Working within a team or independently to create and implement technical changes
• Identifying service inadequacies and contributing to the Customer Service Improvement Plan
• Maintaining understanding of current and emerging infrastructure technologies
• Working closely with CSOC in the event of received intelligence or Cyber-Attack

Capture Manager

• Shape and deliver the long‑range UWS growth strategy in partnership with senior leadership, ensuring sustained order‑intake performance
• Lead major UK campaigns and capture activities, aligning global UWS teams to present unified, high‑value offerings
• Build and manage senior‑level customer and industry relationships, using insight to strengthen win probability and guide strategic decisions
• Own customer intelligence, driving accurate forecasting, high‑quality bid planning, and clear direction for product and capability development
• Ensure internal alignment across Thales by resolving strategic conflicts and guiding coherent positioning and partnering behaviour
• Represent UWS at key events with compelling messaging that enhances market presence and customer engagement
• Produce and secure approval for capture plans through internal governance while sharing best practice across the wider UWS sales community

Mine Countermeasures Domestic Capture Lead

• Develop and deliver a high‑impact Radar sales strategy for the UK, driving ambitious growth and market expansion
• Identify, qualify and secure new business opportunities across UK Defence, building a strong and sustainable pipeline
• Build, nurture and expand influential relationships with key customers, decision‑makers and industry partners
• Lead compelling bid and proposal activities, including tender responses, customer presentations, solution demos and contract negotiations
• Maintain deep insight into the UK Radar landscape, competitor activity and emerging threat trends to stay ahead of the market
• Channel customer insights back to product and engineering teams to shape competitive, future‑ready solutions
• Represent Thales as a Radar subject matter expert at major industry events, trade shows and conferences
• Collaborate closely with engineering, marketing, commercial, bid and programme teams to streamline sales delivery and elevate customer satisfaction
• Ensure all activities meet UK regulatory, export control and cybersecurity requirements, upholding the highest standards of compliance