TEM Saúde

Engineering Manager

• Lead the development of intelligent agents and workflows using LLMs
• Define architecture for scalable, resilient generative AI systems
• Collaborate with product and business teams to define solutions
• Ensure engineering best practices, observability, performance, and quality
• Support and technically develop the engineering team
• Make decisions considering:
• inference cost
• latency
• output quality
• scalability
• security and governance.

AI Manager / Head of AI / AI Engineering Manager

Consultant

• Lifecycle Management: Plan, monitor, and ensure delivery of medium-complexity projects within agreed timelines, budget, and quality.
• Control and Reporting: Identify risks and bottlenecks proactively, reporting the progress of projects under your supervision.
• Lead strategic and operational projects regarding development, implementation, and follow-up.
• Prepare technical specifications for project development.
• Create content to publicize projects, such as newsletters, bulletins, infographics, and other materials.
• Prepare management reports, activity reports, and project accountability reports.
• Draft meeting minutes/records.
• Act as a facilitator between the areas involved in the project.

Project Consultant

Analyst

• Record, analyze and handle complaints received through various channels, such as Customer Service (SAC), Ombudsman and public platforms, ensuring a humanized and efficient response.
• Conduct investigations of cases together with internal departments and partners, identifying opportunities for improvement and ensuring effective solutions for customers.
• Monitor deadlines and ensure excellence in responses, prioritizing clarity of information, compliance with internal policies and adherence to regulatory requirements.
• Contribute to continuous process improvement, promoting quality, agility and a positive customer experience.

Quality Analyst – Complaint Handling

Customer Success Manager

• Realizar o atendimento e relacionamento com clientes, compreendendo necessidades e objetivos de comunicação;
• Receber, organizar e direcionar briefings para as áreas responsáveis;
• Acompanhar cronogramas, demandas e entregas de campanhas e materiais;
• Atuar como interface entre clientes e equipes internas (criação, social media, tráfego pago, audiovisual e demais áreas);
• Garantir a qualidade das entregas e o cumprimento dos prazos;
• Apoiar a execução de campanhas e ações de ativação;
• Identificar oportunidades de melhoria nos processos de atendimento e comunicação;
• Planejar, executar e monitorar campanhas de CRM (e-mail marketing e WhatsApp);
• Criar automações, segmentações de bases e fluxos de comunicação;
• Desenvolver e acompanhar campanhas via WhatsApp, incluindo templates aprovados pela Meta;
• Monitorar métricas de campanhas, aplicativos e canais digitais;
• Elaborar relatórios com KPIs e indicadores de performance;
• Acompanhar e otimizar campanhas digitais com foco em resultados;
• Implementar integrações entre ferramentas de CRM e sistemas internos;
• Realizar controle de investimentos e análise de retorno das ações de marketing e CRM.

Analista de Marketing/CRM Pleno

• Efetuar cadastro e manutenção de informações de clientes em plataformas de farmácia;
• Analisar solicitações de subsídio de medicamentos, conforme regras e políticas internas;
• Realizar conferência e análise de processos de reembolso;
• Acompanhar pendências operacionais e garantir retorno dentro dos prazos estabelecidos;
• Validar documentos e informações para continuidade dos processos;
• Elaborar controles e registros em planilhas e sistemas internos;

Analista de Backoffice Júnior

• Prepare and monitor operational planning, ensuring all activities are completed within established deadlines and targets.
• Analyze and monitor operational results, identifying deviations and proposing corrective actions.
• Manage operational process performance using key performance indicators (KPIs) to evaluate efficiency and productivity.
• Prepare management reports on operational progress, highlighting improvement opportunities and strategic recommendations.
• Monitor process and resource flows, proposing adjustments to optimize performance.
• Collaborate with other areas of the company, such as Sales, Logistics and Finance, to ensure integration and operational alignment.
• Develop and implement methodologies for controlling operational processes.
• Support management in strategic decision-making through analytical data and detailed reports.

AI Manager / Head of AI / AI Engineering Manager

Project Consultant

Quality Analyst – Complaint Handling

Analista de Marketing/CRM Pleno

Analista de Backoffice Júnior

Mid-level Planning and Control Analyst