Conversational UX Analyst – Mid-level

TEM Saúde

UX Analyst creating conversational solutions for TEM Saúde, enhancing user experience across digital platforms. Involves collaboration and continuous improvement of conversational content.

Posted 7/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$5,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing conversational flows and user experiences across digital channels, with a strong focus on UX Writing and language consistency. Proficient in analyzing performance metrics to drive continuous improvements in AI-driven interactions.

Highest-signal resume keywords

Conversational DesignUX WritingCustomer Service JourneysPerformance Metrics AnalysisUser Experience Design

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Conversational DesignUX WritingPerformance Metrics AnalysisContent CreationUser Experience Design

Soft Skills

CollaborationCommunicationUsability Review

Tools & Technologies

Digital ChannelsChatWhatsAppMobile AppPortal

Industry Keywords

Customer ExperienceBrand VoiceLanguage ConsistencyHybrid ExperiencesTextual Usability

About the role

Key responsibilities & impact

Design and structure end-to-end conversational flows.
Create and maintain customer service journeys across digital channels (chat, WhatsApp, mobile app, and portal).
Write conversational content (messages, responses, variations, and fallbacks) aligned with the brand voice.
Work on UX Writing for digital interfaces, reviewing and improving text in screens, forms, error messages, and product components.
Ensure language consistency across bots, interfaces, and other digital touchpoints.
Define and evolve the user experience in AI-driven interactions (prompt design, instructions, and response guidance).
Build hybrid experiences (structured flow + AI).
Analyze performance metrics (resolution, abandonment, fallback) and propose continuous improvements.
Collaborate with Product, Technology, Marketing, CX, and Design teams.
Conduct textual usability reviews and propose improvements to clarity and comprehension in interfaces.
Document flows, language guidelines, and communication best practices.

Requirements

What you’ll need

Bachelor's degree in Design, Communication, Journalism, Advertising, UX, Technology, or related fields.
Courses or specializations in UX, UX Writing, Conversational Design, or related areas are considered a plus.

Benefits

Comp & perks

Health and dental plan;
Multi VR card with a fixed BRL 840.00 monthly balance;
Life insurance;
Day off;
Tem Saúde digital app;
Wellhub.