Mid-level Continuous Improvement Analyst, CX

TEM Saúde

Analista de Melhoria Contínua at TEM Saúde enhancing customer experience through data analysis and process improvement initiatives.

Posted 7/10/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$6,000 per monthWebsite

About the role

Key responsibilities & impact

Support the Customer Experience (CX) strategy
Ensure correct execution and monitoring of implemented customer experience journeys
Translate strategic directions into routines, analyses and operational reports
Collaborate with Product, Technology, Operations and Customer Service to identify opportunities to evolve the customer’s digital experience
Management and analysis of Voice of the Customer (VOC)
Monitor Voice of the Customer reports (NPS, CSAT, CES), SAC, Reclame Aqui and other channels to collect inputs for tracking possible improvements
Translate customer pain points into operational improvement opportunities
Conduct root cause analyses
Support generation of actionable insights for partner teams
Monitoring of metrics
Monitor operational and experience metrics
Prepare analyses and diagnostics
Recommend corrective and preventive actions
Identify significant variations and flag risks or opportunities to leadership
Support customer journey improvement projects
Analyze processes and flows that impact the customer journey
Monitor implementation of improvements and their impact on the experience

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business Administration, Process Management, Technology, Engineering or related fields
Preferred: Customer Experience (CX) courses
Process mapping
Ability to analyze data and generate actionable insights
Root cause analysis
Process flow design
Knowledge of continuous improvement tools (methodologies, techniques and frameworks)
Monitoring action plans across multiple teams
Advanced PowerPoint and Excel
Intermediate knowledge of Power BI or other BI tools
Knowledge of CX metrics (NPS, CSAT, CES, satisfaction and usage surveys)
Plus: Six Sigma Yellow or Green Belt
May have experience in Product, Continuous Improvement or Quality, provided CX concepts were applied

Benefits

Comp & perks

Health and dental plan
Multi VR card with a fixed balance of BRL 840.00
Life insurance
Day off
Tem Saúde digital app
Wellhub

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisRoot Cause AnalysisProcess MappingProcess Flow DesignContinuous Improvement ToolsCX Metrics KnowledgeMonitoring Action PlansOperational ImprovementActionable Insights GenerationMetrics Monitoring

Certifications

Six Sigma Yellow BeltSix Sigma Green Belt