Process Consultant

TEM Saúde

Process Consultant facilitating process diagnostics and redesign for TEM Saúde. Leading continuous improvement initiatives ensuring quality and efficiency in healthcare solutions.

Posted 7/15/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$8,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process diagnostics, mapping, and redesigning processes to enhance operational efficiency and compliance. Proficient in leading continuous improvement initiatives using methodologies such as Lean and Six Sigma, while effectively communicating and facilitating stakeholder engagement.

Highest-signal resume keywords

Process MappingContinuous ImprovementLean Six SigmaStakeholder EngagementQuality Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DiagnosticsProcess RedesignRoot Cause AnalysisCycle Time AnalysisQuality IndicatorsSLA MonitoringFlowchart DocumentationOperational PoliciesRACI MatricesCompliance Audits

Soft Skills

FacilitationCommunicationCollaborationProblem SolvingConsultative Recommendations

Tools & Technologies

PDCAKaizenIshikawaStructured Action Plans

Certifications & Qualifications

BPM CertificationLean Six Sigma CertificationProject Management Certification

Industry Keywords

Business Process ManagementQuality ManagementOperational EfficiencyProcess GovernanceCompliance Standards

About the role

Key responsibilities & impact

Conduct process diagnostics with business areas, evaluating process flows, roles, responsibilities, rules, risks, controls, indicators and opportunities for improvement.
Map, analyze and redesign current and future processes (AS IS/TO BE), ensuring standardization, simplification, quality, compliance and operational efficiency.
Lead continuous improvement initiatives using methods and tools such as PDCA, Kaizen, Lean, root cause analysis, 5 Whys, Ishikawa and structured action plans.
Define, monitor and analyze process, quality and productivity indicators, SLAs, rework, cycle time and compliance, supporting executive reports and management decisions.
Propose consultative recommendations to eliminate bottlenecks, reduce risks, improve user experience and raise process maturity.
Document and maintain updated flowcharts, procedures, work instructions, RACI matrices, operational policies and other process governance artifacts.
Support audits, quality reviews, internal controls and compliance actions related to the processes within your scope.
Conduct stakeholder alignments, facilitating workshops, discovery meetings, validations, prioritization of improvements and tracking of deliverables.
Oversee implementation and sustainment of changes, ensuring appropriate communication, user guidance, monitoring of results and post-implementation stabilization.
Act as a technical reference in quality and process improvement, disseminating best practices, methodological standards and a continuous improvement mindset across supported areas.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Engineering, Process Management, Quality, Information Technology or related fields.
Specialization, MBA or certifications related to BPM, Lean Six Sigma, quality management, continuous improvement or project management are desirable.

Benefits

Comp & perks

Multi-benefits card – BRL 840.00 per month
Life insurance
Day off
TEM Saúde Digital app
Wellhub (Gympass)
Transportation voucher
SulAmérica health plan
MetLife dental plan