Junior Quality Analyst

TEM Saúde

Quality Analyst ensuring compliance with service standards through monitoring and feedback. Working in a hybrid model with a focus on social impact and continuous improvement.

Posted 7/22/2026full-timeSão Paulo • 🇧🇷 BrazilJunior💰 R$3,184 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring customer interactions and assessing service quality, with a strong focus on critical analysis and problem-solving to drive continuous improvement. Proficient in providing structured feedback and managing customer complaints while adhering to quality standards and regulations.

Highest-signal resume keywords

Monitoring TechniquesService Quality AssessmentCustomer Service ManagementCritical AnalysisLGPD Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssessmentFeedback PreparationComplaint ManagementProcess ImprovementData Analysis

Soft Skills

Written CommunicationVerbal CommunicationProblem Solving

Industry Keywords

Customer Interaction MonitoringQuality StandardsContinuous ImprovementCustomer Information Handling

About the role

Key responsibilities & impact

Conduct monitoring of customer interactions (phone, chat, email, and other channels), assessing adherence to company standards and procedures.
Apply quality forms and criteria, recording the results of evaluations.
Analyze, handle, and respond to customer complaints, ensuring appropriate resolutions within established deadlines.
Identify deviations, non-conformities, and opportunities for process and service quality improvement.
Provide structured feedback to agents, guiding them on development opportunities and best practices.

Requirements

What you’ll need

Monitoring techniques and service quality assessment.
Customer service and complaint management.
Preparation of feedback and follow-up on action plans.
Written and verbal communication.
Critical analysis, problem solving, and continuous improvement.
Knowledge of processes, procedures, and quality standards in customer service.
Basics of the LGPD (General Data Protection Law) and best practices in handling customer information.

Benefits

Comp & perks

💳 Multibenefits card – R$ 840.00 monthly
🛡️ Life insurance
🎉 Day Off
📱 Tem Saúde Digital app
🏋️ Wellhub (Gympass)
🚌 Transportation voucher (vale‑transporte)
🏥 SulAmérica Health Plan
🦷 MetLife Dental Plan